More Related Content
What's hot (19)
Similar to sandip cv (20)
sandip cv
- 1. SANDIP MERAI B-403, Sarjan Complex, B/h Jalaram temple, L.P.savani road, Adajan, Surat, Gujarat, India Contact No.: 09067987433, +91- 09909101218 (R) E Mail: sandip.merai3@gmail.com, sandipmerai@d2h.com Seeking managerial assignments in Technical Appliances Service Operations/ Customer Support with a growth oriented organization of Bharat Business channel ltd, Videocon d2h. A result oriented professional with over 15 + years of experience in Technical Service Operations & Customer Service Operations. Presently associated with Bharat Business Channel Ltd. Videocon Group As cluster head service (Deputy Manager Position M-1.) @ Surat/Ahmadabad/Vadodara. Resourceful at maintaining business relationship with clients and customers to achieve quality product and service norms by resolving their service related critical issues. Proven abilities in resolving technical issues thereby enhancing customer delight & service. Experience in maintenance/operations of a wide spectrum of equipments and components. Adept at preventive and breakdown maintenance of various machineries. In-depth technical knowledge in attending and handling service & maintenance of Consumer Appliances, Electronics, IT & DTH products. Skilful at monitoring & motivating the workforce to enhance their efficiencies & assist them to deliver quality services to clients. Deft at organizing need based trainings for ASCs and dealers on various technical aspects. An effective communicator with excellent interpersonal & managerial skills. KEY STRENGTHS ACROSS ASSIGNMENTS Service Operations Formulating service budgets, forecasts & operational plans and implementing cost-saving measures at client end. Supporting sales on technical aspects- product feedback, Presale inspections, Product demos, competitors products comparison & technical discussions etc. Ensuring immaculate service by servicing professional products at component level in the field. Analyzing the data Related to various Performance and Quality parameters of group. Managing after sales service of professional products range as well as monitoring service dealers/franchisee network. Franchisee Operations Managing overall franchisee operations, identifying new franchisees for expanding service network.
- 2. Handling verification of the franchisee and vendor bills for ensuring authentication. Regularly visiting the franchisee and various dealers thereby ensuring smooth workflow. Customer Support Ensuring maximum customer satisfaction by providing them with pre/post technical service assistance and achieving delivery and quality service norms. Collecting & collating data on repeat jobs/ other specific complaints & discuss the same with the manufacturing team for counter measures. Finalizing annual maintenance contracts with the clients and making regular visits at their end for handling their grievances. Interacting with customers for solving their technical problems. Team Management Imparting /organizing training programs for the service engineers/ customers & driving them to achieve pre planned service targets. Incorporating bonded teamwork and managing healthy environment. Leading, training & monitoring the performance of team members to ensure efficiency in service operations and meeting of individual & group targets. Technical Maintenance & Operations Conducting tests & inspections for ensuring their operational effectiveness. Coordinating with the customer for providing proactive maintenance solutions. Developing preventive & predictive maintenance plans for minimizing breakdown situations. Identifying & rectifying fault with responsibility of monitoring adherence to quality specifications. Planning & controlling inventories for entire stock management and availability as per requirement. CAREER SCAN Presently working in Bharat Business channel Ltd. Group of Videocon for IDTV and D2H products as cluster head service since date 25-08-08. Area Handling surat/ Ahmadabad and North Gujarat Total Year: currently working from last 6 + year Handled Surat and Ahmadabad Cluster service operation with chain of 11 Direct service centres, 20+ service franchisee and around 300+ engineer/ SSD and back office staff. Jan 07 23 Aug08 L.G. Electronics India Limited, Surat as Area Service In Charge Total Year: 1.7 year Role: Forefronting the entire gamut of sales & service operations for Consumer Appliances, Electronics & IT products in the assigned Surat branch. Monitoring the entire gamut service operations such as managing the field staff, providing technical support, achieving services revenue targets, scheduling etc. Executing the installation & maintenance of HA /CE Products. Attainments: Holds the distinction of being selected for company visit at: o L.G. Electronics Ltd. Seoul (South Korea). o L.G. India Ltd. Plant at Noida, Delhi, India. Jan 04 Oct 06: Emirates Trading Agency, Dubai, UAE as Air condition and Appliances Supervisor Total Year: 2.9 year
- 3. Role: Spearheading all operations for installation & servicing of Ducted split, package & air condition unit. Executing projects works for Villas & Buildings for Air conditioning erection works. Handling Routine customer service for air conditioners and Cooking range, Dish washer, Coffee machine, Ref. and washing machine. Overseeing ordering & delivery follow up from manufacturer & Principles Company in Italy. Supervising service calls for air conditioning and Home appliances. Jan 01 Jan 04: Macotax Consultant Private Limited Videocon, Branch service In Charge Baroda Branch. Total Year: 3 year Role: Accountable for providing centralized after sales services for all Videocon Appliances Monitoring & Supervision of all the service activities. Supervising activities of franchisee service centres in Central Gujarat region. Managing a technical staff of over 45 technicians for providing effective services. Arranging free service camps for village customers providing mobile service van management. Offering annual maintenance contract for out of warranty customers. Jan 00 Jan 01: LG Electronics India Limited, Baroda as Service In charge Total Year: 1 year Role: Administering overall service operations for L.G. products in the assigned region of Gujarat for central Gujarat territory. Supervising the servicing of various electrical products such as Air conditioners, Refrigerators, Microwave oven, Washing Machines and consumer Electronics. Assisting on field technicians for the critical problem solutions and installation work. Maintaining inventory of spare parts for smooth service operations. Feb-1994 to Dec 1999: Videocon International ltd. Baroda as service supervisor for home appliances. Total Year: 6 year Worked as service engineer and supervisor for appliances products for Videocon products. Washing Machine, Refrigerators, microwave Oven, Air condition repairing knowledge. Total years of working managerial experience is 15 + CAREER SCAN 1992 Part Time Certificate ITI Course of Electronic Mechanic, Baroda in GCEL. 1993 Diploma in Electrical Engineering from M.S. University Vadodara. Gujarat. 2011-13 DBA-MBA (Operation Management) Pass out with B grade from IIMRT Ahmadabad. PERSONAL DOSSIER Date of Birth : 23rd September 1968
- 4. Passport Number : H 0902995,, Exp. 7.10.2018. Driving License : Light motor driving licence of UAE (Dubai) Present Salary : 12.19 L . Pa.