More Related Content
What's hot (19)
Viewers also liked (16)
Similar to Santosh Sapkota CV (20)
Santosh Sapkota CV
- 1. SSAANNTTOOSSHH SSAAPPKKOOTTAA SSHHAARRMMAA Present Address: The H Hotel, One Sheikh Zayed Road, P O Box 125511 Mobile: +971 –52 –7233989 ~ E-Mail: hunter.sharma@gmail.com , Skype id: sapkota71 SSeeeekkiinngg cchhaalllleennggiinngg aassssiiggnnmmeennttss iinn FFrroonntt OOffffiiccee OOppeerraattiioonnss // GGuueesstt RReellaattiioonnsshhiipp MMaannaaggeemmeenntt // CCuussttoommeerr RReellaattiioonnsshhiipp MMaannaaggeemmeenntt wwiitthh ggrroowwtthh oorriieenntteedd oorrggaanniizzaattiioonnss iinn HHoossppiittaalliittyy sseeccttoorr CAREER CONSPECTUS A dynamic professional with more than 5 years experience in Front office department as a Front Office Supervisor . Presently associated with The H Hotel, 236 unit properties in Dubai on 16/07/2013, a part of Leading World Hotels Member . Adept at handling day to day servicing activities in co-ordination with internal / external departments for smooth hospitality operations managing check in & check out & guest relation ability to correspondence independently & manage routine office work and situations. CAREER CONTOUR July 2013 To Date: The H Dubai (former Monarch Hotel) Front office supervisor Duties & Responsibilities.  Assists the department head in training needs for the section.  Sets performance targets for all staff at the start of the performance period based in department goals as set by the department head.  Demonstrates a high level of customer service at all times.  Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.  Act in accordance with policies and procedures when working with front of house equipment and property management systems.  Ensures that all reservations are checked , appropriate blockings are done and bookings or blockings are updated.  Coordinates with Guest Relations regarding in room check in of guests.  Ensures the entries in every registration are properly encoded in the computer systems.  Assisting in check in of guests and checking out as well.
- 2. ï‚· Maintains good relationships with colleagues and contributes to team spirit. ï‚· Maintains the highest standard of professionalism, ethics and attitude towards clients and colleagues. ï‚· Demonstrates a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties. ï‚· Counter checks all reports from the front office colleagues to avoid discrepancies. ï‚· Advises the Duty Manager of any potential credit risks and other related guest problems. ï‚· Settles pending bills by contacting concerned guest, Travel Agents, or company. ï‚· Contributes to total productivity of the front office department by ensuring front desk staff is able to take over tasks in the other sections. Since14th Dec 2009 at Jumeira Rotana Hotel, 2nd December Street Dubai as a Night Manager. till 1st July 2013 Since 25th Aug 2008 at Chelsea Hotel , Sheikh Zayed Road Dubai as a Front Desk Agent. till 4th December 2009. Major performing duties and responsibilities. ï‚· The processing of all guest check-ins by confirming reservations, assigning room, and issuing and activating room key . ï‚· Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. ï‚· Answer, record, and process all guest calls, messages, requests, questions, or concerns. ï‚· Coordinate with Housekeeping to track readiness of rooms for check-in. ï‚· Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. ï‚· Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. ï‚· Complete designated cashier and closing reports in the computer system. Count float at the beginning and end of shift. Balance and drop receipts according to accounting specifications. ï‚· Operate telephone switchboard station in order to answer telephone calls. ï‚· Answering calls, taking room service orders, recording the guest requests for wake up calls, screening calls and other requests related to placing or receiving telephone calls. ï‚· Advice guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. ï‚· Answer, record, and process all guest calls, requests, questions, or concerns.
- 3. ï‚· Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Concierge, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. ï‚· Provide information to guests about room features, property amenities, and local areas of interest along with assisting guests with accessing the internet. ï‚· Most importantly, must co-ordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with results. ï‚· Must follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. ï‚· Perform other reasonable job duties as requested by Supervisors. ï‚· Follow the procedure as prescribed by LRA , LQA . ï‚· Follow the procedure as prescribed by IFH calls . ï‚· Nominated for AICR Receptionist of the year 2013 Dubai UAE. ACADEMIA Educational: 2 year PUC Computers: Computers Fundamentals, Microsoft Word, Excel, Power Point and Internet Knowledge in PMS System: Opera latest version, Prologic Personal Details Date of Birth March 20 1986 Linguistic Abilities English, Nepali, Hindi, and Malay Passport Number 06173123 Visa Status Residence Release Marital Status Married Nationality Nepali Reference Details Front office manager of Chelsea Tower Hotel, Mr. Ashok Shivashankar. ashok.shivashankar@chelseagardensdubai.com Front office manager of Jumeira Rotana Hotel, Mr. Assaad Moussa. assaad.moussa@rotana.com
- 4. Front office manager of The H Hotel sumesh.nair@h-hotel.com Residence Liaison Manager Palazzo Versace Mr. Sumesh Nair. sumesh..nair@palazzoversace.ae 971563408772