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- 1. SARASWATHI SINGH Mobile: 9849914441 Email: swathi.hajari@gmail.com ________________________________________________________________________________ WORK EXPERIENCE: Currently working for Hindustan Times (Shine.com), Hyderabad as Client Servicing Manager September 06 2012 to till date). Client Servicing • Responsible for Client Servicing of Corporate and Retail Clientele across entire Andhra Pradesh • Ownership of both onsite and offsite training to the clients. • Responsible for timely resolution of clients queries thereby ensuring client satisfaction. • Conducting periodic reviews and feedback sessions with clients to ensure that the client’s needs are met. • Sharing new updates with the clients and internal clients to ensure that everyone is update to date with product knowledge. • Responsible for Branding Operations • Excellent coordination skills and thereby ensure that the assigned task is finished within the TAT • Train the new hires in the branch like Account Managers, Tele-callers and other team members who join the company • Conduct Certification test for the new Hires and mentor them HR Activities • Completing joining formalities for the new hires • Taking care of their bank account opening process. • Giving Induction to new hires • Educating company’s policies and work ethics. • Planning the internal training for employees. • Building the bridge between employees and management. • Handling employees’ queries. • Arranging Open house session. • Ensure timely payments of On -roll & Off roll personnel. Administration • Dealing with Labor & Administration like House-keeping, Security personnel, Canteen staff, etc. • Handling day to day Grievances related to Routine Grievance of Salary, Overtime, Shift Rotation, Leave, etc. • Maintaining various register i.e Attendance Register, Leave register, etc. • Conducting skip level and closing the queries/grievances from end to end. • Preparing petty cash statement. • Provide office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects. • Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
- 2. Sales Coordination & Sales Support • Sales booking of shine product • Preparing employee conveyance. • Interacting with the head office regarding branch requirements. • Preparing DIR report • Updating target achievement status everyday • Co-coordinating and Managing Post Sales Activity. • Presales support to the sales manager. • Presales product demonstration to the clients. Recruitments • Conducting interviews and short listing the candidates for the position vacant in client’s organization. • Calling candidates over the phone collecting required information for a requirement. • Sending candidates to the clients place for final selection. Previously worked for Monster.Com, Hyderabad. Client Relations representative, Retail Accounts (Jan 10 2010 – Sep 5th 2012) Roles & Responsibilities • Monster Product Trainer, Customer Service Executive, Data Processing, Client Handling (Issues and Queries), Screening & Sourcing. • Efficiently managing day-to-day operational activities along with a team. • Responsible for identifying and clearly understanding the need of the customers and educating clients about the different products and services available. • Check whether the client requires any product training, if yes, schedule the time for the online Trainings. • Providing services like designing a Micro site on Monster, coordinating with the web team to design on the Micro site for the client on the promised time. • Conducting meetings to ensure that the project is going smoothly and is completed well within time. • Coordinating with the Sales team, Client Team members & Technical support for the completion of the assignment. • Responsible for timely resolution of clients queries to clients' satisfaction. • Conducting reviews with the team of following up with the client on a fortnightly basis to check if any issues and concerns are pending or unattended about the usage of the site & services. • Collecting the feedback from the client if they are getting good responses to the posting of their requirements, and helping them at times in performing a search of the resumes for what they are looking out for. • Identifying the mode of sourcing right candidates and providing assistance in bulk mailing
- 3. and preparation of training calendars. • Putting up Job Postings, Sourcing and screening CVs for all positions. • Initiated and implemented a program to capture the employee's feedback about the reorganization of the company and its consequent effects on the employee and the employer. • Systematically plan and handle daily activities through CRM software called Karma. • Updating daily MIS for management analysis. Worked as a HR Administration in Control & Switchgear Company Ltd from August 2007 to Nov 2009. Roles & Responsibilities • Attending customer Calla • Preparing purchase orders. • Checking Material availability. • Stock entry, materials follow up with the principles. • Interacting with customers regarding material requirement. • Collecting daily sales call report from sales engineers. • Payments follow up with the principles. • Interacting with the manufacturing units. • Preparing Petty cash statement weekly once. • Making Delivery Challan, Preparing quotations. • Preparing monthly achievement reports. • Handling Candidate walk-in. • Organizing screen test. • Reporting to HR Manager. Education • B.com computer science From (Dr. Ambedkar University) • SSC from Board of Secondary Education, A.P from Jyothi Model High School. • Diploma in Medical Technology (Science group) From Anita Medi-Tech College (B.SC). SARASWATHI SINGH