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息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED.
Scalable Intimacy:
Social Marketing 101
APRIL, 2014  @MIKETRAP
1
息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED.
Enzo Gallucci
2
息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED.
Selling with intimacy.
息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED.
Business was good.
4
息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED.
Domenic Gallucci
5
Enzos Italian Bread.
Were from the neighborhood.
息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED.
Selling with scale.
6
Enzos Italian Bread.
Were from the neighborhood.
息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED.
Business was really good.
7
息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED.
Va Fangool!
8
息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED.
where we are
≒ users are in control
≒ they talk to and trust each other
≒ they want something authentic
≒ they expect to be treated like people
≒ they want to be listened to
9
They want intimacy.
You need to deliver it at scale.
息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED.
promise of social media
10
SCALABLE INTIMACY
more intimate relationships than
are possible through traditional
media, at su鍖cient scale to
impact the enterprise.
息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED.
enabler is worthwhile content
11
1. decide who youre talking to.
2. listen to learn how you can help them.
3. deliver content that does so.
4. build a relationship over time.
5. ask for what you want.
息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED.
why it works
People are very
good at 鍖ltering
unwanted noise
and at 鍖nding
the information
they want.
12
息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED.
13
息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED.
14
息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED.
15
息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED.
common elements
≒ valuable, objective content
≒ consistent perspective / point-of-view
≒ available across open social networks
≒ dialogue-oriented
≒ shaped by community participation
≒ sustained over time
息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED.
distributed model
17
80%of the attention your content gets is o鍖-site.
息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED.息2012 @MIKETRAP. ALL RIGHTS RESERVED.
content strategy
18
what target
prospects
want
what serves
your
interests
what you
need to
deliver
息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED. 19
息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED.
Notch content strategy
≒ Rapport content with beer drinkers and brewers.
≒ Content speci鍖c to Notch and the local beer market.
≒ Content that elevates Session beer as a category.
≒ Content related to innovative beer styles, techniques
and exceptional craft.
≒ Content related to responsible consumption of alcohol
appreciation and elevation of beer as a beverage.
息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED.
essential functions
distribution and conversionactivation
outreach and participationengagement
original content developmentcreation
culling third-party contentcuration
monitor the conversationlistening
21
息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED.
listening & curate
22
息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED.
create your own simply
23
息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED.
engage in comments
24
息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED.
engage in communication
≒ Follow craft beer bars
≒ Follow everyone who follows craft beer bars
≒ Follow everyone well-followed people follow
≒ Follow back everyone who follows you
≒ Entertain. Inform. Promote. In that order.
25
息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED.
engage in real time
26
息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED.
all about activation
27
息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED.
social marketing is social
28
息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED.
results
≒ launched in January, 2010
≒ 2,000+ Twitter followers by August
≒ taps in 15 of the hottest Boston brew pubs
≒ requests from NY, ME, NC, CT, FL
≒ test run sold out in 4 months
≒ now the fastest growing brand in their
wholesaler network
29
息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED. 30
Yes we can.
息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED.
Executive Summary
≒ Its about scalable intimacy.
 more Enzo, less Domenic
≒ Join the party. Mingle. Listen.
≒ Create  and curate  worthy content.
≒ Engage, and build relationships.
≒ Activate to create business value.
31
thank you.
@miketrap
Find more at miketrap.com
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Scalable Intimacy: Social Marketing 101

  • 1. 息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED. Scalable Intimacy: Social Marketing 101 APRIL, 2014 @MIKETRAP 1
  • 2. 息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED. Enzo Gallucci 2
  • 3. 息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED. Selling with intimacy.
  • 4. 息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED. Business was good. 4
  • 5. 息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED. Domenic Gallucci 5 Enzos Italian Bread. Were from the neighborhood.
  • 6. 息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED. Selling with scale. 6 Enzos Italian Bread. Were from the neighborhood.
  • 7. 息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED. Business was really good. 7
  • 8. 息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED. Va Fangool! 8
  • 9. 息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED. where we are ≒ users are in control ≒ they talk to and trust each other ≒ they want something authentic ≒ they expect to be treated like people ≒ they want to be listened to 9 They want intimacy. You need to deliver it at scale.
  • 10. 息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED. promise of social media 10 SCALABLE INTIMACY more intimate relationships than are possible through traditional media, at su鍖cient scale to impact the enterprise.
  • 11. 息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED. enabler is worthwhile content 11 1. decide who youre talking to. 2. listen to learn how you can help them. 3. deliver content that does so. 4. build a relationship over time. 5. ask for what you want.
  • 12. 息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED. why it works People are very good at 鍖ltering unwanted noise and at 鍖nding the information they want. 12
  • 13. 息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED. 13
  • 14. 息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED. 14
  • 15. 息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED. 15
  • 16. 息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED. common elements ≒ valuable, objective content ≒ consistent perspective / point-of-view ≒ available across open social networks ≒ dialogue-oriented ≒ shaped by community participation ≒ sustained over time
  • 17. 息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED. distributed model 17 80%of the attention your content gets is o鍖-site.
  • 18. 息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED.息2012 @MIKETRAP. ALL RIGHTS RESERVED. content strategy 18 what target prospects want what serves your interests what you need to deliver
  • 19. 息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED. 19
  • 20. 息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED. Notch content strategy ≒ Rapport content with beer drinkers and brewers. ≒ Content speci鍖c to Notch and the local beer market. ≒ Content that elevates Session beer as a category. ≒ Content related to innovative beer styles, techniques and exceptional craft. ≒ Content related to responsible consumption of alcohol appreciation and elevation of beer as a beverage.
  • 21. 息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED. essential functions distribution and conversionactivation outreach and participationengagement original content developmentcreation culling third-party contentcuration monitor the conversationlistening 21
  • 22. 息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED. listening & curate 22
  • 23. 息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED. create your own simply 23
  • 24. 息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED. engage in comments 24
  • 25. 息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED. engage in communication ≒ Follow craft beer bars ≒ Follow everyone who follows craft beer bars ≒ Follow everyone well-followed people follow ≒ Follow back everyone who follows you ≒ Entertain. Inform. Promote. In that order. 25
  • 26. 息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED. engage in real time 26
  • 27. 息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED. all about activation 27
  • 28. 息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED. social marketing is social 28
  • 29. 息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED. results ≒ launched in January, 2010 ≒ 2,000+ Twitter followers by August ≒ taps in 15 of the hottest Boston brew pubs ≒ requests from NY, ME, NC, CT, FL ≒ test run sold out in 4 months ≒ now the fastest growing brand in their wholesaler network 29
  • 30. 息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED. 30 Yes we can.
  • 31. 息2012 @MIKETRAP, LLC. ALL RIGHTS RESERVED. Executive Summary ≒ Its about scalable intimacy. more Enzo, less Domenic ≒ Join the party. Mingle. Listen. ≒ Create and curate worthy content. ≒ Engage, and build relationships. ≒ Activate to create business value. 31