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SELECTING THE RIGHT
PERFORMANCE APPRAISAL
PERFORMANCE MANAGEMENT
A management practice focused on
developing and implementing processes
that help maximize the productivity and
effectiveness of the organization and its
members.
PERFORMANCE APPRAISAL
The process of reviewing and evaluating
the performance of individuals or teams
on their work tasks
VARIOUS APPRAISAL METHODS
 Trait-Based
 Behavior-Based
 Knowledge/skill based
 Result-Based
TRAIT-BASED
A trait approach to performance
appraisal whereby each employee is
rated according to a scale of individual
characteristics.
ADVANTAGES
 Simple to conduct evaluation
 Can apply to different employee groups
 Communicates important traits up front
 Are inexpensive to develop
 Are easy to use
DISADVANTAGES
 Not job-specific
 Tends to be very subjective
 Have high potential for rating errors
 Are not useful for employee counseling,
allocating rewards and promotion
decisions
BEHAVIOR BASED
Assumes that certain behaviors drive
performance and measures what the
position incumbent does
ADVANTAGES
 Can be tailored to specific jobs
 Helps employees understand specifically how
job is to done
 Behaviors helps reinforce culture/values
 Behaviors prove the presence of the related
competency
 Are acceptable to employees and superiors
 Are useful for providing feedback
 Are fair for reward and promotion decision
DISADVANTAGES
 Can be time consuming to develop/use
 Can be costly to develop
 Have some potential for rating error
 Behaviors may not produce desired results
KNOWLEDGE/SKILL BASED
Assumes the certain knowledge /skill drive
performance; measures what the position
incumbent knows/applies.
ADVANTAGES
Measures only the specific
competencies required on each
job
Reinforces cross-training and
flexibility
DISADVANTAGES
 Assumes the link between knowledge/skills
and results
 Employee may have, but not need to use
 Difficult to measure diverse skills
RESULT-BASED
Assumes that achievement of objectives
equals performance; measures what the
position incumbent achieves.
ADVANTAGES
 Have less subjectivity bias
 Are acceptable to employees and superiors
 Link individual to organizational
performance
 Encourage mutual goal setting
 Are good for reward and promotion
decisions
 Emphasizes results
DISADVANTAGES
 Are time consuming to develop/use
 May encourage short-term perspective
 May use contaminated criteria
 May use deficient criteria
 Debate between short-term and long-term
emphasis
 Works only when specific objectives be established
and measured
SOURCES OF PERFORMANCE
APPRAISAL
 Subordinate Appraisal
Appraisal of a superior by an employee, which is more
appropriate for developmental than for administrative
purposes.
 Peer Appraisal
Appraisal by fellow employees, compiled into a single
profile for use in an interview conducted by the
employees manager
 Customer Appraisal
A performance appraisal that, like team appraisal, is
based on TQM concepts and seeks evaluation from both
external and internal customers
 Team Appraisal
Based on TQM concepts, that recognizes team
accomplishments rather than individual performance
THANK YOU

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Selecting the right performance appraisal

  • 2. PERFORMANCE MANAGEMENT A management practice focused on developing and implementing processes that help maximize the productivity and effectiveness of the organization and its members.
  • 3. PERFORMANCE APPRAISAL The process of reviewing and evaluating the performance of individuals or teams on their work tasks
  • 4. VARIOUS APPRAISAL METHODS Trait-Based Behavior-Based Knowledge/skill based Result-Based
  • 5. TRAIT-BASED A trait approach to performance appraisal whereby each employee is rated according to a scale of individual characteristics.
  • 6. ADVANTAGES Simple to conduct evaluation Can apply to different employee groups Communicates important traits up front Are inexpensive to develop Are easy to use
  • 7. DISADVANTAGES Not job-specific Tends to be very subjective Have high potential for rating errors Are not useful for employee counseling, allocating rewards and promotion decisions
  • 8. BEHAVIOR BASED Assumes that certain behaviors drive performance and measures what the position incumbent does
  • 9. ADVANTAGES Can be tailored to specific jobs Helps employees understand specifically how job is to done Behaviors helps reinforce culture/values Behaviors prove the presence of the related competency Are acceptable to employees and superiors Are useful for providing feedback Are fair for reward and promotion decision
  • 10. DISADVANTAGES Can be time consuming to develop/use Can be costly to develop Have some potential for rating error Behaviors may not produce desired results
  • 11. KNOWLEDGE/SKILL BASED Assumes the certain knowledge /skill drive performance; measures what the position incumbent knows/applies.
  • 12. ADVANTAGES Measures only the specific competencies required on each job Reinforces cross-training and flexibility
  • 13. DISADVANTAGES Assumes the link between knowledge/skills and results Employee may have, but not need to use Difficult to measure diverse skills
  • 14. RESULT-BASED Assumes that achievement of objectives equals performance; measures what the position incumbent achieves.
  • 15. ADVANTAGES Have less subjectivity bias Are acceptable to employees and superiors Link individual to organizational performance Encourage mutual goal setting Are good for reward and promotion decisions Emphasizes results
  • 16. DISADVANTAGES Are time consuming to develop/use May encourage short-term perspective May use contaminated criteria May use deficient criteria Debate between short-term and long-term emphasis Works only when specific objectives be established and measured
  • 17. SOURCES OF PERFORMANCE APPRAISAL Subordinate Appraisal Appraisal of a superior by an employee, which is more appropriate for developmental than for administrative purposes. Peer Appraisal Appraisal by fellow employees, compiled into a single profile for use in an interview conducted by the employees manager
  • 18. Customer Appraisal A performance appraisal that, like team appraisal, is based on TQM concepts and seeks evaluation from both external and internal customers Team Appraisal Based on TQM concepts, that recognizes team accomplishments rather than individual performance