Shahriz Naseem (1) New
- 1. Shahriz Naseem Flat # j-5 mayfair center 95 depot line saddar Karachi, Pakistan Cell:+92303-2997336 - +92342-3359048 shahriz.naseem18@gmail.com Career Profile I am a experienceguestservice,RestaurantManagement,customerCare professional inthe fieldof hospitalityandCustomercare forlast6 yearsinPakistan(Karachi) &UAE. Personal Profile GuestRelationshipManagement Planning&Organizing Bookingandreservationsparties orderingthe productandinventoryupdate Reporting to head officeregardingthe saleand variances report CustomerNeedsAssessment CustomerFocused Handlingcomplainsof all typesinthe premises ConsensusBuildingLeader . Professional Experience NUEMULTIPLEX Currently working as facilities & food court manager. Emrill Company with Emaar group of companies (As a facility supervisor) Hotel & apartments 29th Jan 2013. _ 26thmarch 2014 In burj khalifa with 165 floors & princess tower world biggest residential tower with 107 floors we are dealing With 876 apartments, pool, gym, coffee shop, fine dining restaurant, super market, retail area And games area etc Dubai-UAE Responsibilities: Received guests on arrival with a friendly manner Entered complete details into the computer Efficiently deal with check-out of guests Deal with advanced reservations, took bookings and fulfilled particular requirements Operated the switchboard, messages and enquiries in an disciplined manner Posted all transactions to make sure that all bills are kept up-to-date Prepared the cash for bank delivery and ensured that all floats are accurate at the end of shift Major Achievements Achieved Vest Employee Award 2011 Raised tower sales 30% by utilizing new customer service and hospitality techniques. KFC Jan 2011 Jan 2013 KARACHI, PAKISTAN 2 Years work as a outlet manager in KFC in different branches as well 3 months manager
- 2. training from KFC. Responsibilities: Look after whole branch operations for each and every thing. Taking care of the customers by giving them valued services by the whole team. Maintaining cleaning standards and product quality as per company procedures and standards. Arranging staff location as per required areas. Encourage the upcoming staff to be a good team player and be the part of the team. Control variances, wastages and inventory. Preparing all types of reports like sale report inventory check list etc And at last make sure that our customers, management and my team are satisfied from me and my services. Dunkin Donuts 24th Oct 2008 Dec 2010 *RESTAURANT MANAGER* Motivated leader with 06+ years experience in organizing and managing services within hospitality environment. Track Record of on-the-spot decision making and supporting the employees. Focused on ensuring the guests needs while enforcing standards for individual performance. Adept at general supervision, hiring, training and motivation of employees. Highly skilled in customer services through excellent operations and marketing efforts Hands on experience in managing restaurant functions to ensure exceptional customer services Well-versed in analyzing areas of improvement in business and evaluating employee performance Managed restaurant operations in terms of staffing and scheduling functions Greeted guests and make arrangements to seat them Ensured provision of service in terms of order accuracy and time management Interviewed, hired and trained personnel to work in a restaurant environment Ensured smooth coordination between the back-end and front-end activities Managed inventory and stocks and supplies Managed customer complaints and queries Accomplishments Led a marketing campaign to solicit new business and succeeding by meeting set goals effectively DunkinDonuts Dec 2007 May 2008 Restaurant Assistant Manager Managed all areas of the operations during scheduled shifts Assessed staffing and recruitment needs
- 3. Monitored procurement, storage, preparation, cooking, handling, and serving of food Planned and directed employee training programs Maintained cleaned and safe environment Dunkin Donuts 24th Oct 2006 Dec 2010 Karachi Pakistan 01 year worked as a counter person in Dunkin Donuts. Then permuted to shift manager 14 Months worked as a shift Manager in Dunkin Donuts. Then permuted to assistant branch manager 21 months as an acting branch manager in Dunkin Donuts in different branches of Dunkin Donuts. Last appointed at Shone Circle main branch of Dunkin Donuts Responsibilities: Managing whole branch operation, including auditing, inventory managing hiring promotion and salaries of branch employees managing for preparing staff payroll, credits records and account handling. Coordinating with ware house and Kitchen for order Booking and complain handling, reporting to head office regarding sales and operation. Reporting to General Manager for daily sales and month projection and making assessments. Compare reports in relations with other branches. Arrangement all type of Birthday Parties and Official meetings. And give Training to the Lower upcoming staff to fulfill their better job responsibilities. SPECIAL SKILLS Excellent personal presentation and interpersonal skills Passion for exceptional customer service Profound ability to ensure that the highest standards of hospitality are established Multi-lingual English Highly skilled in handling multiple guests simultaneously In-depth knowledge of general facilities and services of the hotel Able to multi-task effectively COMPUTER EXPERTISE MS Office Suite Hotel property management systems Internet and Email Academic Qualification B.Com from Govt. Commercial and Economic of College. Intermediate Govt. Commerce and Economic of College Matriculated from St. Pauls English High School Awarded in Dawn Spelling Bee Competition 1st Prize in School Time.
- 4. Professional Qualification Attended a course on PETHUM CUSTOMER SERVICE. Attended a Certificate course on Winning through Services GUEST SATISFACTORY. AWARDED 1ST PRISE IN SPELLING BEE COMPETTION. Personal Details Name : - Shahriz Naseem Date of Birth : - 31st May 1991 Nationality : - Pakistani Marital Status : - Single Religion :- Christian