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- 1. Page 1 of 4 SHAIFALI SAXENA PMP, CSM shaifalism@gmail.com https://www.linkedin.com/in/shaifalis https://www.scrumalliance.org/community/pro file/ssaxena35 5546 Cooney Pl, San Jose, CA, USA 95123 408-677-4414 EXECUTIVE PROFILE  Senior Project Manager effective in leading and directing, Learning and Development projects from inception to launch.  More than 11 years of progressive management experience and repeated success in developing project initiatives, directingprojectplans and achievingrevenue performance targets.  Personable Training Manager successful at building strong professional relationships. Managed large and complex projects whilemaintaininghigh team morale and energy.  Skilled mentor and Coach working in cross-functional environments and mapping the learning and development needs of stakeholders across different geographical regions. Boosts productivity through innovative management and mentorship.  Exceptional written and oral communication skills. SKILL HIGHLIGHTS  Proficiency in Knowledge Centered Support and related Knowledge Management Methodology.  Expertise in People Learning and Development via the Adult LearningPrinciples of Instructional Design (ADDIE model), Coaching,Mentoring and successful facilitation of all LMS Programs(such as for Saba,CyberU, Sharepoint).  Highly skilled in content creation and delivery usingdifferent web authoringtools(ADOBE Captivate, Camtasia,MS Powerpoint, MS Visio,SnagIt& other industry internal applications) and web stagingmethods(instructor-led, live-virtual,web-based and video-based training).  Skilled in Projectand Program Management includingProjectplanning& execution, ProjectStatus reporting & Customer reviews, Requirements Gathering, SOW creation, Resource Planningand Breakdown.  Adept at Business Analysisskillswith Scope(budgets, timelines and delivery dates) analysis,developingBRD, FSD, Project Plans,SOW’s and all related requirement study CORE ACCOMPLISHMENTS  Certified ScrumMaster from Scrum Alliance since Feb 2016  PMP Certified from PMI and currently maintaining the certification in good standing  Active member of PMI and participated as a Subject Matter Expert in the Mega Exam Development Workshop conducted on September 26 – 28, 2014 in Las Vegas, NV. As part of this workshop, I was engaged in review, edit, and/or write questions/items activities for usein future PMI credential exams  Participated as a Subject Matter Expert in the Mega Exam Development Workshop conducted on October 2-4, 2015 in San Francisco, CA. As part of this workshop,I was again engaged in review, edit, and/or write questions/items activities for usein future PMI credential exams  Dynamic and demonstrated capabilities in Project Management in the spaceof Knowledge Management, Scope Management, Communications Management  Committed to contribute uniqueblend of solutions usingproject-management methodology, business analysis,and exemplary customer-support skills  Commitment to excellence to organization’s valueby ensuringthat projects support strategic mission and objectives within scope, budget, and schedule  Leadership of KCS Implementations in the Global Support Organizationsand surpassingthedesigned targets and metrics  Launched well-received programs of professional development courses for all internal staff as well asbusiness partners,vendors and customers  Mentored and coached employees resultingin a 32% increase in deflection for Support Organization in the given
- 2. Page 2 of 4 fiscal year PROFESSIONAL EXPERIENCE Project Management Institute Inc. July 2013 – Present VolunteerforPMI opportunities  PMP Certified and currently maintaining the certification in good standing  Active member of PMI and participated as a Subject Matter Expert in the Mega Exam Development Workshop conducted on September 26 – 28, 2014 in Las Vegas, NV. As part of this workshop, I was engaged in review, edit, and/or write questions/items activities for usein future PMI credential exams  Participated as a Subject Matter Expert in the Mega Exam Development Workshop conducted on October 2-4, 2015 in San Francisco, CA. As part of this workshop,I was again engaged in review, edit, and/or write questions/items activities for usein future PMI credential exams  Attend PMI webinars for professional development Salesforce.com, CA, USA April 2013 – July 2013 Title: Senior Program Manager, Training and Knowledge Responsible forleadingKnowledge ManagementProgram for Internal staff, BusinessPartners and Vendors  Leadership of KCS Implementations in the Global Support Organization  Experience with SalesforceServiceCloud/Knowledge  Responsiblefor coordinatingthe KCS adoption team and the projectplan across businesspartners,vendors and all internal stakeholders  Pointof contactwho would collaboratewith Knowledge Program Manager across differentvendors for better implementation of KCS Responsible forfacilitatingthe managementof all Training Programs and ensuringtheir compliance withthe stakeholders  Collaboratewith TrainingDirector to identify traininggaps/opportunities  Broadcast,Followup and Ensure Trainingcompliance(TrainingAccreditations& Certifications) with internal teams and vendors  Develop trainingcurriculumfor end users of all levels,which is defined by corporategoals and objectives  Work with the subjectmatter experts to determine the purpose, structure and learningobjectives of the course Computer Associates Technologies, CA, USA July 2012 – Oct 2012 Title: Senior Project Manager Responsible andaccountable for the coordinated managementof SaaS Solutionprojects  Managingprojects related to authentication and digital signing solutions to protect and verify digital identity  BuildingCustomer Relationshipsand developingenterpriseservices suited to customer needs in the domain of security, authentication and fraud protection  Facilitatingmanagement of products geared towards Issuers that  Enable authentication for card holders and merchants  For Merchants, which enables authentication of cardholders thatenroll in 3-D secure  Blockingfraud in real-time  Software-only authentication solutions  Providingsecurity for authentication process Hewlett Packard, CA, USA Feb 2007 – May 2012 Title: Service Project Manager and Training Manager Key ResponsibilitiestoCoach, mentorand leadpersonnel withinthe realms of Knowledge Management
- 3. Page 3 of 4 methodologyand its structured principlesacross differentgeographical regions  Ownership and Facilitation of Knowledge Management Methodology(KCS) within HP Software Support organization and encouraged best practices in projectmanagement.  Serve as a positiveexample of the KM and KCS processes and evangelize the initiative.  Lead and Participatein the KCS Council as a forum for continuous improvement to the knowledge management practices,standards,reporting,usage, and value.  Develop Training,Learningand Development Curriculums and deliver to software organization and to external customers usingmodes of onsite(liveinstructor led sessions),remote virtual,web based(web conferencing, webex, webinars,Goto meetings), Integrated Collaboration Environment or CollaborativeWorkspace(via Sharepoint,Chatter, Google Docs) and interactivelearning(elearningcourses and packages developed for targeted audience).  Facilitateseveral customer centric and internal rewards and recognition programs for software support organization to enable world class customer supportservice by the engineers Mercury Interactive, CA, USA Jan 2006 – Feb 2007 Title: Application Engineer/Knowledge Base Engineer Active involvement in Improving Product Supportability for HP LoadRunner and HP Performance Center software  Support Customers with HP LoadRunner software to enhance automated performance and testing for examining system behavior and performance, while generating actual load.  Active involvement in ImprovingProduct Supportability for Performance Center software.  Support Customers with Performance Center software to enhance automated performance and enterprise-level performance testing for examiningsystem behavior and performance, while generati ng actual load.  Providetraceability fromperformance requirements (SLAs) to defects.  Active involvement in suggesting and implementing improvements to Customer Support Organization and formulate processes to Improve, enhance and replenish knowledge base with new and updated information. exlService (I) Pvt. Ltd., India March 2001 – Nov 2002 Title: Project Manager  Project Management of internal development projects usingall facets of software development lifecycle.  Identifying customer requirements, developing functional specifications,implementing different applications for remote customer care & backroomoperations on a process to process basis.  Involved in integration testing of customer specific and in-house IT solutions, terminal emulators, and remote server access applicationslikeCitrix.  Creating a structured project management methodology for the implementation of business processes in the organization & singlepointof contactfor all process migrationson as-isbasis. BCAS, University of Delhi, India Oct 2000 – March 2001 Title: Lecturer of Computer Science  Instructor of Computer Science for students enrolled in degree programs namely Bachelor of Information Sciences and Bachelor of Information Technology  Taught courses of Operating System, Computer Graphics,Fortran ProgrammingLanguage & System Analysis and Design GoYogi.com Internet Pvt. Ltd, New Delhi, India Feb 2000 – Oct 2000 Title: Web Development Engineer and Project Consultant  Active participation & responsibilities in the development and unit testing of the portal in PHP3.0, JavaScript, HTML4.0, MySQL usingLinux on Apache  Also worked on the development of an intranet project which monitored the tasks, activities and timelines allotted to each and every member in the organization usingJava,J2EE, JDBC and Struts Methodology The Times of India Group, New Delhi, India May 1999 – Jan 2000 Title: Trainee
- 4. Page 4 of 4  Added Livewire connectivity to the search engine used for www.indiatimes.com  Box level testing of the search engine  Worked on an intranetproject - library databasemanagement in Java and JDBC EDUCATION & CREDENTIALS February 2016 Attained Certified ScrumMaster (CSM) Certification through Scrum Alliance June 2011 Attained ProjectManagement Professional (PMP) Certification through Project Management Institute (PMI) March 2011 Attained Support Professional Certification Training(TSIA) Certification through Technology Services Industry Association Dec 2006 Attained ITIL (Information Technology Information Library ) Foundation Certificatein IT Service Management March 9 – May 11 2006 Trainingin OracleDatabase(8i,9i and 10G) Programmingfor Mercury through UCSC Extension Silicon Valley May 1996 – May 1999 Masters in Computer ApplicationsfromDr. B.R. Ambedkar University,Agra, India July 1993 – May 1996 Bachelor in Mathematics (Honors) from Miranda House,Delhi University, India MEMBERSHIPS & AFFILIATIONS Project ManagementInstitute (PMI), Scrum Alliance , PMI SiliconValleyChapter, Inc. (PMISV), KCS Consortium