![Fayrouz CV[1]](https://cdn.slidesharecdn.com/ss_thumbnails/6c6226d9-b447-4a23-9f57-3ecf9679f2c2-151226121556-thumbnail.jpg?width=560&fit=bounds)
![ABIGAIL_DANSOWA_MENSAH_CV[1]-3](https://cdn.slidesharecdn.com/ss_thumbnails/6c28bbf2-6bb1-4e5d-9e57-d712b9a9c953-161220152335-thumbnail.jpg?width=560&fit=bounds)
More Related Content
What's hot (20)
Viewers also liked (12)
Similar to Shaimaa Ahmed (20)
Shaimaa Ahmed
- 1. Shaimaa A. Moussa 2990 Richmond Ave, STE#110, Houston, TX 77098 P: (281) 779- 9363 E: smoussa@umsac.com Profile & Project Experience Escalation Customer service Manager specialist with 4+ years of experience, seeking a challenging career opportunity in a well-established firm where my professional background and skills can be best utilized and enhanced, in addition. Developing my- inter-personal relationships and to accomplish my Aims and goals Professional Experience CAREER RELATED EXPERIENCE Worked in Universal UMSAC in Houston TX from April/01/2016 Operation Manager: Planning and controlling change. Managing quality assurance programmers. Researching new technologies and alternative methods of efficiency. Setting and reviewing budgets and managing cost. Overseeing inventory, distribution of goods and facility layout. Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning. Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions. Play a significant role in long-term planning, including an initiative geared toward operational excellence. Oversee overall financial management, planning, systems and controls. Management of agency budget in coordination with the Executive Director. Development of individual program budgets Invoicing to funding sources, including calculation of completed units of service. Payroll management, including tabulation of accrued employee benefits.
- 2. Disbursement of checks for agency expenses. Organization of fiscal documents. Regular meetings with Executive Director around fiscal planning. Supervise and coach office manager on a weekly basis. Training in Houston Oculoplastics in Houston TX USA: from Feb/16/2013 until April/01/2016 Office Manager Assistance: Handling the Escalated issues in the office Responsible on the following and issuing the Billing. Responsible on the following and issuing the Coding. Responsible on the following and issuing for scheduling and coordinating international patients. Responsible on the following and issuing the office supplies and Inventory every month. Responsible on Managing the salaries and the Tax Responsible on the following and issuing the Travelling for the Doctor and the staff in the Conferences and the urgent matters. Responsible on the following and issuing on the translations and to be sure that the translators are available with the patients. To be sure that all the Authorizations were done and approved before the surgeries. To check every day that the schedule is correct and no issue in it. Cisco-Xceed : '' 1/1/2009 31/12/2013 Escalation Senior CSR Manager: (Cisco Systems Front office/ Back office). The Focal Point for the Front office for the Post ship issues, Returns and logistics issues in Cisco Systems. Handling the Escalated Order Management Cases (change and cancellations, products configurations and manufacturing issues,). Handling the Escalated Booking (Booking and discounts validations for orders) Handling the Customers problems and complaints through phone (outbound) or by Emails. Quality co-coordinator. Floor assistance & team management. Trainer for new hires. Working as a Technical Lead (for trouble shooting and IT issues for Cisco tools, also briefing the team for Cisco new products & processes).
- 3. Working as customer experience lead (for providing high quality of customer satisfaction and analyzing customer feedback). Working on Cisco product building & configuration via oracle system (routers, switches & wireless Lan products). Accountant Trainee, El-Ahly Bank, Cairo Egypt from July 1999 September 1999 件Data Entry in the Book Records. 件ReceivedClients Check. 件Worked in the Archive 件Responsible for issuing Client's financial Statements. Accountant Trainee, El-Nile Bank, Cairo Egypt from July 2000 September 2000 件Data Entry in the Book Records. 件ReceivedClients Check. 件Worked in the Archive 件Responsible for issuing Client's financial Statements. Accountant Trainee, Masr Bank, Cairo Egypt from July 2002 September 2002 件Data Entry in the Book Records. 件ReceivedClients Check. 件Worked in the Archive 件Responsible for issuing Client's financial Statements. Teacher, Zossar Language School Cairo from September 2006 January 2007 件Worked as a Part-time Teacher. Teacher, El Nozha Language School Cairo from January 2007 November 2007 件Worked as a Part-time Teacher Education and Professional Development 件Bachelor of Commerce & Business Administration, Helwan University, Egypt, Sept. 2006 Major: Accountant Grade: good Related courses Customer Relationship Management 101 February 2014 Fundamentals of Business Management January 2014 Customer Relationship Management 101 September 2013
- 4. Call Center Management 101 July 2013 Anger Management 101 June 2013 Introduction to Medical Billing July 2013 Introduction to Medical Coding July 2013 Oracle University Training Courses from April 2008- July 2008 件Oracle Data Modeling 件Oracle Relational Database Design. 件Oracle 10g Forms Developer Certified Professional (OCP). 件Oracle database 10g: Introduction to SQL. 件Oracle database 10g: Program with PL/SQL. 件Oracle forms developer 10g: Build Internet Applications. 件Oracle reports developer 10g: Build reports. Oracle University Training Courses from August 2008- September 2008 件Oracle database 10g: Performance tuning. 件Oracle database 10g: managing oracle on Linux. 件Oracle database 10g: Program with Advanced PL/SQL Background Summary Personal Soft Skills 件 Communication Skills 件Culture and Diversity 件 Presentation Skills 件 Technical Business writing 件 Teamwork 件 Problem solving & Decisions Making 件 Customer Service 件 Basic Sales & Marketing Skills 件 Good listener & speaker. 件 Ability to work under pressure. 件 Ability to learn new tasks quickly. 件 Ability to deal with all levels of management. 件 Self-motivated, flexible, & punctual. 件 Helpful, friendly, accepts criticism. Computer Skills 件Excellent command of Microsoft Windows and Windows NT 件Good Knowledge of Microsoft Packages (Word, Excel, Power Point and Microsoft project) 件Good Knowledge of researching on the Internet
- 5. 件Data Modeling & Relational Database Design. 件SQL language. 件Programming with PL/SQL language and Advanced PL/SQL. 件Building internet Applications and reports using oracle developer suit 10g. 件Administrating Oracle Database 10g on both Windows and Linux. Performance tuning of Oracle Database 10g. Language Skills 件Excellent command in Spoken and written English 件Native in Spoken and written Arabic General Business English (Macmillan) Conversation & Effective Business Writing Skills 件Basic Command in French 件Database Management 件HIPAA Trained Activities and Interests 件Participant, in the 10th International Student Leadership Conference (ISLC) 2005-2006, (Global summer conference) 件Contributed in business workshop (Money Talks) which demonstrates the relation between marketing and management basics to leader behavior in the business field. 件Traveling for other countries. 件 Egyptian American Society (EAS). 件Updated in the Diversity 件Amaanah Refugee Services. 件Donald Macdonald House. 件MD Anderson.