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Shriprakash Vishwakarma has over 10 years of experience in KPO and IT companies. He has a Bachelor's Degree in Science and an advanced diploma in software engineering. His technical skills include SQL Server, Windows OSes, Visual Basic 6.0, and MS Office. He has strong communication, problem solving, and time management abilities. His work history includes positions as a Process Associate, Quality Controller, and Senior Customer Support Representative at Hi-Tech Outsourcing in Ahmedabad, India. Currently he is a Senior CSR working on the XPRT Media project, updating their backend portal and entering client data. His responsibilities include daily reporting, project training, resource management, and weekly meetings.
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Parag Deshmukh has over 23 years of experience in program/project delivery management in the IT industry. He has worked with various technologies like PeopleSoft, Oracle, and others. Some of his responsibilities include requirement gathering, solution design, resource management, delivery management, and ensuring customer satisfaction. He has extensive experience working with financial modules of PeopleSoft like General Ledger, Accounts Payable, Project Costing etc. He has also worked on the implementation and upgrades of PeopleSoft applications for various clients in industries like banking, manufacturing, telecom etc.Manoj Mohandas Menon_09562167822 
Manoj Mohandas Menon_09562167822 Manoj Menon
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Manoj Mohandas Menon is a software implementation consultant and business analyst with over 2.7 years of experience in the IT industry. He has a Master's degree in computer applications and is seeking a consultant position where he can utilize his skills in evaluating client processes and recommending improvements. He has extensive experience gathering and documenting requirements, communicating with stakeholders, and ensuring projects are delivered on time. His technical skills include MySQL, SQL Server, Windows, Linux, JBoss, and Redmine.Abia Bassey's R辿sum辿.pdf
Abia Bassey's R辿sum辿.pdfAbia Edet
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An IT Support Specialist is a professional who assists individuals and organizations in resolving technical issues related to computer software, hardware, networks, and systems. Their primary role involves providing technical support and troubleshooting assistance to end-users, with the ultimate goal of maintaining the smooth operation of technology infrastructure.
Here are some key responsibilities and skills commonly associated with an IT Support Specialist:
Responsibilities:
1. Responding to user inquiries and providing prompt technical support via various channels (phone, email, chat, or in-person)
2. Diagnosing and resolving hardware and software issues on desktops, laptops, printers, and other devices
3. Installing, configuring, and updating software applications and operating systems
4. Assisting in network setup, troubleshooting network connectivity, and resolving internet-related problems
5. Troubleshooting and resolving issues with email, file sharing, and other communication platforms
6. Conducting system backups and ensuring data integrity and security
7. Collaborating with other IT team members to escalate complex issues and collaborate on resolving them
8. Documenting solutions and maintaining knowledge bases and technical documentation for future reference
9. Educating users on basic computer operations, best practices, and security measures
Skills:
1. Strong technical knowledge of operating systems (Windows, macOS, Linux) and software applications
2. Proficiency with networking concepts, protocols, and troubleshooting tools
3. Knowledge of hardware components and the ability to diagnose and repair hardware issues
4. Experience in managing Active Directory, user accounts, and group policies
5. Familiarity with ticketing systems and remote support tools
6. Excellent problem-solving and analytical thinking skills
7. Effective communication and customer service skills to assist users of varying technical backgrounds
8. Ability to work independently and collaboratively in a team-oriented environment
9. Adaptability and willingness to learn new technologies and keep up with industry trends
Overall, an IT Support Specialist is responsible for ensuring that technology systems and equipment function seamlessly, providing reliable support to users, and contributing to the overall productivity and efficiency of an organization's IT infrastructure.Sayyed Shahood Resume
Sayyed Shahood ResumeSayyed Shahood
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This document contains the resume of Sayyed Shahood. It summarizes his experience as a senior level IT professional with over 12 years of experience in software development, project management, team management, and client relationship management. He has extensive experience leading development teams and managing complex software projects from start to finish using Agile and Scrum methodologies. His technical skills include languages like C#, Java, ASP.NET and tools like MS Project, JIRA. He is currently seeking senior level assignments in his preferred locations of Maharashtra, Karnataka or Andhra Pradesh.Shriprakash-Resume-New
- 1. Shriprakash Vishwakarma Shriprakash.vishwakarma@gmail.com Tel +91 9638721495 Summary 10+ years experience in Reputed KPO and IT Enabled Company Education Bachelors Degree in Science from Awadh University. ADSE (Advacne Diploma in Software Engineering) 2 Years. Nobel Institute Computer Training Div. Navarangpura Technical Skills RDBMS: SQL Server 8.0 OS: Windows NT, Windows 95/98, MS-DOS LANGUAGE: Visual Basic 6.0, HTML Others: MS Office, Internet, Special Skills Formatting in Excel and word, Data mining work, Data formatting work, Data validating work Strengths Strong communication, interpersonal, learning and organizing skills matched with the ability to manage stress, time and people effectively. Proven strength in problem solving coordination and analysis. Work History Hi-tech Outsourcing, Ahmedabad Process Associate, Aug 2006 Apr 2009 Hi-tech Outsourcing, Ahmedabad Quality Controller, Apr 2009 Feb 2012 Hi-tech Outsourcing, Ahmedabad Sr Customer Support Representative (CSR), Apr 2012 Till Date Professional Experience Hi-Tech iSolutions LLP, Ahmedabad Aug-2015 -Till Sr. Customer Support Representative (CSR) Hi-Tech Outsourcing Services is a multidisciplinary outsourcing service provider with a global presence. We are an ISO 9001:2008 certified, privately owned company established in 1992 with 800+ professionals. Hi-Tech has been recognized by Dun & Bradstreet as a Top BPO Company for four years in a row. CRISIL (an S&P company) certified Hi-Tech as SE 1A: a Company with Highest Performance Capability and High Financial Strength Project: Jason Barker (XPRT), Madrid, Spain
- 2. XPRT Media aims to bring together industry professionals and suppliers across the Environmental, Energy and Agricultural markets. Whether you are a supplier of industrial goods and services wanting to reach buyers internationally or a professional looking for a specific solution, XPRT Media is where it all starts. Goal is to enable suppliers to expand their reach, by providing them with a robust platform to showcase their latest offerings, manage their product catalogs and interact with buyers across the globe, while at the same time providing buyers with a powerful set of tools to help them narrow down their search for solutions across our markets. This Project is about to update the clients back end portal as per his needs. Client is assigning everything in the form of PID and Environmental Expert Team enters the data to back end as per the standard instructions and any additional instructions given in the particular PID. URL: http://xprt.com Responsibilities: Maintaining and sharing daily task report, compile reports daily and email to Managers and clients and keeping computers records up-to-date. Facilitating project training Coordination with client if needed Handling team and managing resources for the projects Weekly team meeting on project discussion Listen to team members' feedback and assisting team to improve productivity and quality Manage the flow of day-to-day operations Monitor team members Project Achievement Best project performer award - 2014 Best Employee of the year 2014 Quality Incentive on quarterly basis Personal Details Residential Address: Kumbhaji ki Chali Room No. 3 (Pritam Shingh Line), Meghaninagar Ahmendad Contact No: 9638721495 Date of Birth: 08th July 1981 Languages Known: Hindi, English, Gujarati Pass Port No: G1849095 Shriprakash Vishwakarma