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SHUSHANT PAL
Director Operations
Research & Development
Personality Traits
 Fulfilling the commitment.
 Adapt at juggling multiple tasks in a high-pressured environment.
 Managing the team and lead them in critical situation.
 Strong problem-solver with the computer lab to provide primary problem diagnosis and coordinate
resolution.
 Root cause analysis and innovative problem solving techniques.
 Innovative, Ability to work long hours and travel as well.
Carrier Time Line
Summary
 I have got an exhaustive knowledge based on networking and troubleshooting of network
topologies as well as devices. I have been accredited thrice by the client (NETGEAR INC.) for
exceptional and diligent work rendered consecutively for 4 years in a row.
 I had been actively involved in the OJT as well as other infrastructure setup for the new
companied being the single point of contact for all kinds of requirements and was solely
responsible for various deliverables.
 Infrastructure migration and maintenance was a key part of my initial job.
 I have recently acquired a global level expertise in making and delivering high end illustrative
videos as well as interactive presentation on various platforms based on the client expectation.
 I have been involved in the high level as well has low level flow diagrams of various component
and data flow diagram across various on-going projects within in the company.
 High end competencies in making the wireframes/mock-ups and illustrative documentation in the
form of Business Requirement documentation and data business flow diagrams.
 Feasibility analysis and comparison analysis across platforms and product reviews for the clients.
Address G-II-10 Khanpur Madangiri
New Delhi 110 062
Contact 91 9999340388
Email Sushant_pal2004@rediffmail.com
Sushantpal2014@Outlook.com

Professional Experience Summary
Current Organisation: KianFinServe Pvt.Ltd (Dec 2014 till Date)
 KianFinServe has four different business includes BPO/Financing/Software Development & Data
Entry.
Current Positions: Director Operations
Key Responsibilities:
 Full filling data entry SLA & engaging new data entry/ BPO business.
 Suggesting keywords for PPC account.
 Suggesting and finalising the logo/Website created by the team.
 Working as a account manager for outsourced processes.
 Full filling data entry SLA & engaging new data entry/ BPO business.
 Suggesting correct interactive educational simulator for Clients & Processes.
 Suggesting correct interactive simulator for the vendors & experts.
 Mapping payment gateway & the service products.
 Creating call routing flow chart & PPT.
 Enhancing & testing of in house application, software.
 Suggesting cosmetic changes for the application or software.
 Enhancing technical knowledge base article for experts.
 Designing the base frame for the new software like Antivirus/Optimizer/CRM etc.
Previous Organisation: Tomaque Design Lab (Aug 2014 till Dec 2014).
 Tomaque is an internet marketing and web development design company.
Previous Positions: Manager Product
 Suggesting keywords & web banners for PPC account.
 Suggesting and finalising the logo/Website created by the team.
 Working as a account manager for outsourced processes.
 Creating educational simulator for processes.
 Creating interactive simulator for the vendors & experts.
 Enhancing & testing of in house application, software.
 Enhancing technical knowledge base article for experts.
 Enhancing educational interactive videos for our customers.(Windows, MAC, Android, IOS)

Previous Organisation: iYogi Inc (Aug 2011 till Aug 2014).
iYogi is the world’s most loved tech support brand, providing support to consumers & small businesses.
With a growing global footprint, iYogi services are available in the United States, the United Kingdom,
Canada, and Australia, UAE the GCC, India and Singapore. Leveraging its proprietary Digital Service
Cloud software technology platform
Positions: Product Specialist (Product Research and Development)
 Creating educational simulator for processes.
 Creating interactive simulator for the clients & experts.
 Testing of in house application, software and flow.
 Creating technical knowledge base article for experts.
 Creating educational interactive videos for our customers.(Windows, MAC, Android, IOS)
 Doing pre-competitor analysis for a new process or proposal.
 Analysing the C-Sat and D-Sat trained of the processes and sharing with management.
Previous Positions: Acting Team Leader(Sales Operation)
 Looking for ways to create new revenue streams at every possible opportunity
 In charge of developing strategy, direction and tactics at an organizational level
 Setting sales objectives and targets across the business
 Developing relationships with key customers and partners
 Constantly looking out for new sales and business opportunities in targeted markets
 Providing regular and structured reports on performance to the management
 Evaluating competitor activities, especially new products and services that they launch
 Keeping all senior managers and relevant parties appraised of performance.
 Involved in the recruitment and training of sales staff
 Conducting presentations at senior level
 Implementing sales plans to meet agreed targets
Previous Organisation: V Customer (June 2006 till July 2011)
It’s US incorporated Global Services Company, headquartered at Kirkland & specializing in delivery of
outsourced, customer care services, transaction processing, Business Process Outsourcing & support
through voice, e-mail & web-based applications.
Positions: Subject Matter Expert (SME)

 Giving Training to the New hired batch and help them till the transition period.
 Giving OJT to the new/old hired agents to understand NETGEAR and Network communication.
 Managing team and help them with the new updates.
 Taking L2 meets to share the issues of new products and the solution.
 Helping team to configuring of NETGEAR wireless routers, access points, Ethernet & Wireless
adapters quickly.
 Working knowledge of NETGEAR Ready NAS & SAN ,configuration of Network Storage devices
 Sharing new update on Wireless Security[WEP, WPA-PSK(TKIP/ AES),WPA2 ,ACL] and
compatibility.
Previous Organisation: DIIT Pvt Ltd
It was India incorporated service company. DIIT was providing a comprehensive Annual Maintenance
Program that was providing customers with a peace of mind, knowing that they are in the safe and
professional hands. For an Affordable annual fee, all components of customer’s network inclusive of all
computer systems and peripherals was protected against all breakdowns and malfunctions. With the
support of technical expertise from DIIT on-site technical team, network and system engineers, all their
computing equipment was kept at optimal performance throughout the year.
Positions: Senior Tech Support Engineer (Sr. TSE)
 Configuring network and designing the network so it works properly with fast connection.
 Configuring the Mount Box with the racks for the network.
 Keeping the data backup of the network for security.
 Configuring domain and the domain policy for the network
 Using network monitoring tool to monitor slow or failing components and network traffic.
 Managing Hardware resources.
 Arranging DHCP/PRINT servers in case of failing in the any network.
 Troubleshooting & installation of software & applications
 Managing Meetings & business development, purchasing Raw Material etc.
Other Personal Details
Passport: In processing
Languages: English, Hindi & Bengali
Date OF Birth: 19
th
February 1981
Hobbies: Music, Guitar, etc.

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SHUSHANT_PAL_CV_1

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