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SO YOU WANT TO GO DIGITAL?
Often when I am talking with organisations they tell me “well we have decided to put all of
our documents into the digital world and we need to know what to do next.” I usually
respond “it gets down to three things and they are:
1. PROCESS
2. PEOPLE
3. POLICIES
Process is the way that you determine the steps to take and this is when you
determine a strategy.
People is the identification of the people/person to lead the strategy and then
to arrange for the training.
Policies to keep the whole organisation operating the same way in line with the
strategy so that the digital data can be saved, stored, dated and retrieved.
DIGITAL GOVERNANCE STRATEGY
The determination of the strategy can be based around five models. These models are
often determined by the strength/determination of the Organisation’s Executive and where
the idea has germinated.
Five Models of Digital Governance
1. Decentralised – No Single Owner, Driven by Policies and Guidelines.
An organisation Executive/Board has resolved that there needs to be a Digital
Governance solution and has created the guidelines for use and determined the
policies that will control its use. It is spread throughout the organisations
departments and is very dependent on each department “owning” and controlling
the decision.
2. Centralised – Single Owner or department, bureaucratic and highly controlled
A variation or result of the Decentralised Model but often arises due to the
specialty of the departments operations.
? An example for education is Academic versus Administration
? An example for business would be Accounts Payable versus Accounts
Receivable or Finance Department versus Sales Department.
3. Collaborative – Owned by an Executive Champion, regulated by a Board of
members – Decentralized content with ownership on a centralised platform
A mix of the first two but what has happened is that the Board has appointed its
“Champion” or someone initiated the idea and has been given the opportunity by
the Board to “run with it”
4. Hierarchical – Key decisions/approvals come from the top: Middle Management
owns the content, production and deployment
A mix of all three but every change has to be agreed by the organisations Board
or Executive or Departmental Head.
5. Flat – Content decisions are made at the individual stakeholder level, enabling quick
responses to new/changing content needs
Opposite to the Hierarchical Model. Maintains better flexibility but needs to
maintain policy direction.
(Acknowledgement: Information Governance is Good Business, Mark Barrenechea, OpenText 2015)
The Governance Strategy has been determined and the organisation now needs to put it
into action. To do this the organisation’s executive needs to determine the
conduct/implementation of the governance layers.
Layers of Governance
1. Strategic – Is responsible for the overall ownership and strategic content processes
in the organisation. It includes:
1. Content Management System (CMS) Sponsor
A. A CMS has either been chosen or a person or group has been
asked to find the right CMS
B. Once chosen the CMS would be implemented
2. Promotion of the content management across the organisation
A. A reason for content management has been determined and
now it is time to “sell” it to the organisations workforce
2. Tactical – Includes the Steering Committee and includes those that would use the
information day to day. It Includes:
1. Potential members of the working groups and tasks
A. Each stakeholder will need a representative
B. Departments, Operators, IT Departments, and Marketing
Department can all require a champion.
C. Tasks will also be determined to enable a successful
implementation.
2. The Taxonomy Manager
A. Considered the important partner in digital governance. This
person/persons will determine whether your Data Governance
structure stays in place as an active, important part of the
organisation’s life.
B. Classification is important as it needs to be split into sections:
1. Is the data to be stored and never really looked at or
needed?
2. Is the information important for Enterprise Content
management purposes and is likely to be
reviewed/needed from time to time?
C. Retrieval, version control and useby date will be determined by
this person/group
3. Advisory – Involves roles not directly involved in content management and curating
but may be consulted. It includes:
1. Trainer, User Experience Designer, Third Party suppliers and IT
specialist/s.
You are now ready to implement your Digital Governance Strategy!! But just in case you
need help here are my details:
M L Burgess Consulting or Digital Strategies
www.mlburgessconsulting.com.au
www.digstrategies.com.au
mlbcons@gmail.com
0418922940
https://au.linkedin.com/in/mlbcons
Twitter @BurgessMlbcons
www.facebook.com/MLBurgessConsulting
Ad

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So you want to go digital

  • 1. SO YOU WANT TO GO DIGITAL? Often when I am talking with organisations they tell me “well we have decided to put all of our documents into the digital world and we need to know what to do next.” I usually respond “it gets down to three things and they are: 1. PROCESS 2. PEOPLE 3. POLICIES Process is the way that you determine the steps to take and this is when you determine a strategy. People is the identification of the people/person to lead the strategy and then to arrange for the training. Policies to keep the whole organisation operating the same way in line with the strategy so that the digital data can be saved, stored, dated and retrieved. DIGITAL GOVERNANCE STRATEGY The determination of the strategy can be based around five models. These models are often determined by the strength/determination of the Organisation’s Executive and where the idea has germinated. Five Models of Digital Governance 1. Decentralised – No Single Owner, Driven by Policies and Guidelines. An organisation Executive/Board has resolved that there needs to be a Digital Governance solution and has created the guidelines for use and determined the policies that will control its use. It is spread throughout the organisations departments and is very dependent on each department “owning” and controlling the decision. 2. Centralised – Single Owner or department, bureaucratic and highly controlled A variation or result of the Decentralised Model but often arises due to the specialty of the departments operations. ? An example for education is Academic versus Administration ? An example for business would be Accounts Payable versus Accounts Receivable or Finance Department versus Sales Department. 3. Collaborative – Owned by an Executive Champion, regulated by a Board of members – Decentralized content with ownership on a centralised platform
  • 2. A mix of the first two but what has happened is that the Board has appointed its “Champion” or someone initiated the idea and has been given the opportunity by the Board to “run with it” 4. Hierarchical – Key decisions/approvals come from the top: Middle Management owns the content, production and deployment A mix of all three but every change has to be agreed by the organisations Board or Executive or Departmental Head. 5. Flat – Content decisions are made at the individual stakeholder level, enabling quick responses to new/changing content needs Opposite to the Hierarchical Model. Maintains better flexibility but needs to maintain policy direction. (Acknowledgement: Information Governance is Good Business, Mark Barrenechea, OpenText 2015) The Governance Strategy has been determined and the organisation now needs to put it into action. To do this the organisation’s executive needs to determine the conduct/implementation of the governance layers. Layers of Governance 1. Strategic – Is responsible for the overall ownership and strategic content processes in the organisation. It includes: 1. Content Management System (CMS) Sponsor A. A CMS has either been chosen or a person or group has been asked to find the right CMS B. Once chosen the CMS would be implemented 2. Promotion of the content management across the organisation A. A reason for content management has been determined and now it is time to “sell” it to the organisations workforce 2. Tactical – Includes the Steering Committee and includes those that would use the information day to day. It Includes: 1. Potential members of the working groups and tasks A. Each stakeholder will need a representative B. Departments, Operators, IT Departments, and Marketing Department can all require a champion. C. Tasks will also be determined to enable a successful implementation.
  • 3. 2. The Taxonomy Manager A. Considered the important partner in digital governance. This person/persons will determine whether your Data Governance structure stays in place as an active, important part of the organisation’s life. B. Classification is important as it needs to be split into sections: 1. Is the data to be stored and never really looked at or needed? 2. Is the information important for Enterprise Content management purposes and is likely to be reviewed/needed from time to time? C. Retrieval, version control and useby date will be determined by this person/group 3. Advisory – Involves roles not directly involved in content management and curating but may be consulted. It includes: 1. Trainer, User Experience Designer, Third Party suppliers and IT specialist/s. You are now ready to implement your Digital Governance Strategy!! But just in case you need help here are my details: M L Burgess Consulting or Digital Strategies www.mlburgessconsulting.com.au www.digstrategies.com.au mlbcons@gmail.com 0418922940 https://au.linkedin.com/in/mlbcons Twitter @BurgessMlbcons www.facebook.com/MLBurgessConsulting