際際滷

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APPLIED
SOCIAL INFLUENCE
Changing behavior
Social Influence Jan 2016 pub
 Regents Professor Emeritus of
Psychology and Marketing at Arizona
State University.
 He is best known for his book
on persuasion and marketing, Influence:
The Psychology of Persuasion.
Influence has sold over 2 million copies
and has been translated into twenty-six
languages.
ROBERT B. CIALDINI, PH. D.
Jujitsu
=UseYour Ethics!
It takes tremendous discipline to control
the influence, the power you have over
other people's lives.
Clint Eastwood
Social Influence
Efforts by one or more individuals to change
attitudes, beliefs, perceptions, or behaviors of one
or more others.
 To conform is to adjust your actions to a norm.
CONFORMITY
 To comply is to come to an agreement about a course of action.
COMPLIANCE
 To obey is to do as an authority figure commands regardless of
personal preference.
OBEDIENCE
Factors Affecting Conformity
Cohesiveness Group Size
Social Norm
Situational
Norm
Factors Affecting Conformity
Cohesiveness
The extent to which we are attracted to a social
group and want to belong to it.
Factors Affecting Conformity
Group Size
The larger the group (8 or more), the greater the
number of people who behave in some specific
way, the greater our tendency to conform.
Factors Affecting Conformity
Social Norms
oDescriptive Norms
What most people do in a given situation.
oInjunctive Norms
What is ought to be done, what is approved or
disapproved behavior in given situation.
Factors Affecting Conformity
Situational Norms
 Norms that guide behavior in a certain situation
or environment.
COMPLIANCE
Change in behavior, generally
produced by a request.
Direct efforts to get others to change
their behavior in specific ways.
Weapons of
Influence
Reciprocation
Commitment
Social Proof
Liking
Authority
Scarcity
The Old Give andTake andTake.
Hobgoblins of the 珂庄稼糸.
Truths are Us.
The FriendlyThief.
Directed Deference.
The Rule of the Few.
All Done
 Now, lets discuss examples where you have seen these principles at work.
 And, how might you use your new jujitsu skills?
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Social Influence Jan 2016 pub

Editor's Notes

  • #2: Study in grad school Changed my life Why this topic for them: Releveant to past topics weve explored Can be applied to mktg To internal influence
  • #3: Main principles we will discuss today are from this book.by Robert Cialdini
  • #4: Story goeshe held various sales jobs in pursuit of being the best sale sperson, and along the way discovered many persuasion principles
  • #5: Like jujitsu, you could really hurt anyone who is untrained. We must apply ethics when we use these principles. Ive applied them in many situations. They work
  • #6: Even Clint Eastwood has advice on using good ethics and logic for influence
  • #7: First, lets define what this is
  • #8: Basic levels of social influence: Conformity (i.e. Social norms) Changing beliefs and attitudesreal or perceived group pressure, not conscience (Solomon Asch lines, 75% conforming at least once) Compliance Behavior, Getting people to complete a task Obedience following orders without question, come from authority. (Milgram and Zimbardo)
  • #15: Weapons of Influence
  • #16: Card from professor Xmas card from unknown, to strangers One of the strongest Human reciprocity system because ancestors learned to share food and skills could give with confidence that there would be return Study with coca cola didnt matter how much they liked him, if bought a coke then equally as likely to buy as many tickets free samples
  • #17: Canadian psychologists, horse track we convince ourselves that were right Once we take a stance, we encounter personal and interpersonal pressure to be consistent Can really affect self image i.e. sign petition Small commitments, leading to big commitment (maybe this is how content marketing works)
  • #18: Canned laughter We see behavior as correct (and less risky) to the degree that we see others performing it - This may be more true today than ever before because of automatic thinking, driven by busy and info overload Most widely used Xwe trust and we buy
  • #19: Another container party! Reciprocity (games, gifts, wine) Commitment (describe benefits in public Social proof (others buy, I must buy) MCI Calling circle
  • #20: Stanley Milgram experiment Larry King shifted voice for presidents, not for lower status guests (i.e. actors) Title, clothes, etc.
  • #21: Just three flights left at this price! This tactic is frequently used. Only a few seats left! 3-day sale! Opportunity seems more valuable when less available. Difficult to obtain = more valuable Limited numbers Time limits Loss framing Black Friday