Splashtop SOS (On-Demand Support) Feature Matrix
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The document summarizes the features of Splashtop SOS, a remote support software. It lists features included in the SOS, SOS+10, and SOS Unlimited editions, such as the number of concurrent remote access sessions, remote access and control capabilities for Windows, Mac, and Android devices, security features like encryption, and management features like user management and activity logging. It also outlines additional unattended access features and add-ons available for purchase.
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Splashtop SOS (On-Demand Support) Feature Matrix
- 1. Splashtop SOS Features Features by edition SOS SOS+10 SOS Unlimited Licensed per technician 10 concurrent remote access sessions Attended/quick support for on-demand access to unmanaged Windows or Mac computers with a 9 digit access code Attended support to remotely view iOS (11 and later) and Android (5 or later) screens Remotely control most Android devices from Samsung, LG, and Lenovo (Support for accessing devices from Blackberry, Bluebird, CalAmp, CipherLab, Honeywell, Intermec, Janam, NextGen, Panasonic, Sonim, Unitech, Zebra is available in our "Splashtop for Rugged & IOT" solution, sold separately) Fast remote access with HD quality Remotely access computers and servers running Windows XP/7/8/10, Windows Server 2003, 2008, 2012, 2016, 2019, and macOS / Mac OS X 10.7+ Web console for device and user management Logging of connections and activity User management Reboot and reconnect during attended support session Create a custom branded SOS app for Windows and Mac with your logo, text, colors 256-bit AES encryption Two-step verification Lock keyboard and mouse on remote computer Connect as Admin option to fully interact with UAC and perform privileged operations Require Windows or Mac password option Request permission upon connection Device authentication Chat (in-session) Session recording File transfer (including drag-and-drop file transfer and Windows copy/paste file transfer) Multi-monitor support (view one at a time, multi-to-one, or multi-to-multi) Share technician desktop Audio Two technicians can remote into one machine Priority technical support Apps and web console available in English, French, German, Spanish, Italian, Portuguese, Japanese, and Simplified Chinese Additional features for unattended access SOS SOS+10 SOS Unlimited Unattended anytime access to Windows and Mac computers (10 per license) Unattended anytime access to an unlimited number of Windows and Mac computers Computer and User grouping Group permissions View computer status, inactive time, streamer version Remote print Blank remote screen File transfer outside of a remote access session Remote wake (Wake on LAN) Access RDP Session Remote reboot for unattended computers Purchase, track and manage Bitdefender Security Tools Antimalware through your Splashtop web console Add-Ons (sold separately) SOS SOS+10 SOS Unlimited Integration with PSA Ticketing and ITSM Solutions - Launch a remote SOS session from within your incident or ticket. Works with ServiceNow, Zendesk, Freshservice, Freshdesk, Autotask and Spiceworks Helpdesk. Add-on Add-on Add-on Unattended IoT / Rugged Device Access and Management - Remotely access and manage unattended IoT and Android endpoints (coming soon) Add-on Add-on Add-on SSO / SAML Integration - Authenticate through SSO/SAML (coming soon) Add-on Add-on Add-on Learn more about Splashtop SOS and try it free at https://www.splashtop.com/sos Copyright 息 2020 Splashtop Inc., 1054 S. De Anza Blvd, Ste 200, San Jose CA 95129 +1 (408) 886-7177 https://www.splashtop.com 11020