際際滷

際際滷Share a Scribd company logo
Toys R Us
Aaron James & Amber Alcaraz
International Marketing
Case Study
April 14th
2008
Background
 Founded by Charles Lazarus (1948)
 Sold baby furniture at fathers shop and renamed it childrens
 First baby furniture and children toy supermarket (1952)
 Introducing Toys R Us (1957)
 51 locations (1974)
 $ 1 billion dollars (1983)
 Went over!
 1st
international store in Singapore
Grand Opening of TRU Japan
 Tuesday January 6, 1992
 In Kashihara, Naraken, Japan
 President Bush appeared
 5,000 people and 2,000 policemen
Post TRU Japan
 Large customer traffic
-$15 to $20 million compared to U.S.
store bring in about $10 million in sales
 Helped other local business
 Run on push system
Opportunities
 Second Largest Toy Market
 Childhood Spending for children is high
 Japanese ready to pay high prices for toys
 Growing rates in toys
Bumps along the way
 Big stores law 1974
 3 year battle to open 1st
store
 Price over quality
 Changing of local toys
 Mom and pop store close
with community
 Smaller stores
 Local Business demand
size reduction
 Individualism vs.
Collectivism
 High Land Prices
 Import costs
 Location problems
 Training challenges
 Japanese Customs
 Negative perceptions of
warehouse labor
Decisions Made
 Store within a store
 More Catalogs
-Big toy catalogue
-Videogame and electronic toys
 Joint venture with McDonalds
How do they stand now?
 Shoplifting rare
 Introduced discounts
 Gives choice to consumers
Has Japan as a market changed?
-There is a better look at larger stores
-Helped Japanese retailers
-More choices in toy shopping
Current Issues?
 Large earthquake in 1995
 Negative growth in 2003
-Opened new stores that helped
increase sales
 Gradually becoming accepted by
community
Suggested Actions
 More research needed
-Market analysis
 Better integration into community
Lessons Learned
 Transition not always easy
 Doing everything the American way
 Cooperation with Japanese customs
 Smaller warehouse
 Direct communication with toy venders
Could this have gone better?

More Related Content

What's hot (20)

Mattel Barbie Presentation
Mattel Barbie PresentationMattel Barbie Presentation
Mattel Barbie Presentation
Christopher Chen
Swot Analysis
Swot AnalysisSwot Analysis
Swot Analysis
priya_trivedi
mattel annual reports 2003
mattel annual reports 2003mattel annual reports 2003
mattel annual reports 2003
finance35
Strategic management amazon
Strategic management   amazonStrategic management   amazon
Strategic management amazon
Mohamed Aamer
Mattel Advertising Campaign
Mattel Advertising CampaignMattel Advertising Campaign
Mattel Advertising Campaign
Nicole Fernandez
Abercrombie & Fitch
Abercrombie & FitchAbercrombie & Fitch
Abercrombie & Fitch
Brighton Study Group
Final mattel
Final mattelFinal mattel
Final mattel
KCBB
Barbie last version[1]
Barbie last version[1]Barbie last version[1]
Barbie last version[1]
quenting
Gap Final
Gap FinalGap Final
Gap Final
irishsiao
Abercrombie and Fitch Brand Management
Abercrombie and Fitch Brand ManagementAbercrombie and Fitch Brand Management
Abercrombie and Fitch Brand Management
Jacqui LeCompte
Brand Management - Barbie Brand Analysis
Brand Management - Barbie Brand AnalysisBrand Management - Barbie Brand Analysis
Brand Management - Barbie Brand Analysis
Sabrina Alves
Mattel final 19_nov2010
Mattel final 19_nov2010Mattel final 19_nov2010
Mattel final 19_nov2010
Kristin Borradaile Cohen
Five Globally Successful Businesses
Five Globally Successful BusinessesFive Globally Successful Businesses
Five Globally Successful Businesses
kimjashaw
Mattel pitch brief
Mattel pitch briefMattel pitch brief
Mattel pitch brief
Cubeyou Inc
Mattel - The year of recall
Mattel - The year of recallMattel - The year of recall
Mattel - The year of recall
Monica Silva
ABERCROMBIE & FITCH PRESENTATION
ABERCROMBIE & FITCH PRESENTATIONABERCROMBIE & FITCH PRESENTATION
ABERCROMBIE & FITCH PRESENTATION
Necip Faz脹l KESK聴NKILI
A&F case study
A&F case studyA&F case study
A&F case study
Natalie Zarate
Levis vs Breakout
Levis vs BreakoutLevis vs Breakout
Levis vs Breakout
Ajwa Mart
Toy Industry Analysis
Toy Industry AnalysisToy Industry Analysis
Toy Industry Analysis
Oliviah Cook
Brent anf
Brent anfBrent anf
Brent anf
superviewer
Mattel Barbie Presentation
Mattel Barbie PresentationMattel Barbie Presentation
Mattel Barbie Presentation
Christopher Chen
mattel annual reports 2003
mattel annual reports 2003mattel annual reports 2003
mattel annual reports 2003
finance35
Strategic management amazon
Strategic management   amazonStrategic management   amazon
Strategic management amazon
Mohamed Aamer
Mattel Advertising Campaign
Mattel Advertising CampaignMattel Advertising Campaign
Mattel Advertising Campaign
Nicole Fernandez
Final mattel
Final mattelFinal mattel
Final mattel
KCBB
Barbie last version[1]
Barbie last version[1]Barbie last version[1]
Barbie last version[1]
quenting
Gap Final
Gap FinalGap Final
Gap Final
irishsiao
Abercrombie and Fitch Brand Management
Abercrombie and Fitch Brand ManagementAbercrombie and Fitch Brand Management
Abercrombie and Fitch Brand Management
Jacqui LeCompte
Brand Management - Barbie Brand Analysis
Brand Management - Barbie Brand AnalysisBrand Management - Barbie Brand Analysis
Brand Management - Barbie Brand Analysis
Sabrina Alves
Five Globally Successful Businesses
Five Globally Successful BusinessesFive Globally Successful Businesses
Five Globally Successful Businesses
kimjashaw
Mattel pitch brief
Mattel pitch briefMattel pitch brief
Mattel pitch brief
Cubeyou Inc
Mattel - The year of recall
Mattel - The year of recallMattel - The year of recall
Mattel - The year of recall
Monica Silva
Levis vs Breakout
Levis vs BreakoutLevis vs Breakout
Levis vs Breakout
Ajwa Mart
Toy Industry Analysis
Toy Industry AnalysisToy Industry Analysis
Toy Industry Analysis
Oliviah Cook

Similar to Spring 2008 international mktg - toys r us (2) (15)

Toys r us
Toys r usToys r us
Toys r us
CaseyWu9
Toy industry
Toy industryToy industry
Toy industry
Bhawna Devjani
Toy industry
Toy industryToy industry
Toy industry
Bhawna Devjani
Backing Indian Insights
Backing Indian InsightsBacking Indian Insights
Backing Indian Insights
Damodar Mall
Marketing Analysis of Best Buy
Marketing Analysis of Best BuyMarketing Analysis of Best Buy
Marketing Analysis of Best Buy
Sadhika Pant
MariaSoccorro-Ramosfagsagsdgsdagdsagsadgsag
MariaSoccorro-RamosfagsagsdgsdagdsagsadgsagMariaSoccorro-Ramosfagsagsdgsdagdsagsadgsag
MariaSoccorro-Ramosfagsagsdgsdagdsagsadgsag
JP Chicano
Preliminary Competition
Preliminary CompetitionPreliminary Competition
Preliminary Competition
Tessa Jonson
No frills research report
No frills research reportNo frills research report
No frills research report
Ajay Vekariya
Intellectual property and digital media nicholas davis
Intellectual property and digital media   nicholas davisIntellectual property and digital media   nicholas davis
Intellectual property and digital media nicholas davis
Nicholas Davis
Why Monopoly is actually a great game!
Why Monopoly is actually a great game!Why Monopoly is actually a great game!
Why Monopoly is actually a great game!
MakeGamesSA
Game boy
Game boyGame boy
Game boy
Maktoom Hassan
Junior achievement session 1
Junior achievement session 1Junior achievement session 1
Junior achievement session 1
Newt Barrett
Ncr retail trends 20. maj 2010
Ncr retail trends 20. maj 2010Ncr retail trends 20. maj 2010
Ncr retail trends 20. maj 2010
Retail Trends
Finals
FinalsFinals
Finals
Indian Institute of Management Raipur Quizzing Club
Djinshi and other fanworks as an upcoming growth area for transcultural cult...
Djinshi and other fanworks as an upcoming growth area for transcultural cult...Djinshi and other fanworks as an upcoming growth area for transcultural cult...
Djinshi and other fanworks as an upcoming growth area for transcultural cult...
Noppe Nele
Toys r us
Toys r usToys r us
Toys r us
CaseyWu9
Backing Indian Insights
Backing Indian InsightsBacking Indian Insights
Backing Indian Insights
Damodar Mall
Marketing Analysis of Best Buy
Marketing Analysis of Best BuyMarketing Analysis of Best Buy
Marketing Analysis of Best Buy
Sadhika Pant
MariaSoccorro-Ramosfagsagsdgsdagdsagsadgsag
MariaSoccorro-RamosfagsagsdgsdagdsagsadgsagMariaSoccorro-Ramosfagsagsdgsdagdsagsadgsag
MariaSoccorro-Ramosfagsagsdgsdagdsagsadgsag
JP Chicano
Preliminary Competition
Preliminary CompetitionPreliminary Competition
Preliminary Competition
Tessa Jonson
No frills research report
No frills research reportNo frills research report
No frills research report
Ajay Vekariya
Intellectual property and digital media nicholas davis
Intellectual property and digital media   nicholas davisIntellectual property and digital media   nicholas davis
Intellectual property and digital media nicholas davis
Nicholas Davis
Why Monopoly is actually a great game!
Why Monopoly is actually a great game!Why Monopoly is actually a great game!
Why Monopoly is actually a great game!
MakeGamesSA
Junior achievement session 1
Junior achievement session 1Junior achievement session 1
Junior achievement session 1
Newt Barrett
Ncr retail trends 20. maj 2010
Ncr retail trends 20. maj 2010Ncr retail trends 20. maj 2010
Ncr retail trends 20. maj 2010
Retail Trends
Djinshi and other fanworks as an upcoming growth area for transcultural cult...
Djinshi and other fanworks as an upcoming growth area for transcultural cult...Djinshi and other fanworks as an upcoming growth area for transcultural cult...
Djinshi and other fanworks as an upcoming growth area for transcultural cult...
Noppe Nele

Recently uploaded (20)

Hannah Borhan and Pietro Gagliardi OECD present 'From classroom to community ...
Hannah Borhan and Pietro Gagliardi OECD present 'From classroom to community ...Hannah Borhan and Pietro Gagliardi OECD present 'From classroom to community ...
Hannah Borhan and Pietro Gagliardi OECD present 'From classroom to community ...
EduSkills OECD
Effective Product Variant Management in Odoo 18
Effective Product Variant Management in Odoo 18Effective Product Variant Management in Odoo 18
Effective Product Variant Management in Odoo 18
Celine George
AI and Academic Writing, Short Term Course in Academic Writing and Publicatio...
AI and Academic Writing, Short Term Course in Academic Writing and Publicatio...AI and Academic Writing, Short Term Course in Academic Writing and Publicatio...
AI and Academic Writing, Short Term Course in Academic Writing and Publicatio...
Prof. (Dr.) Vinod Kumar Kanvaria
Mastering Soft Tissue Therapy & Sports Taping
Mastering Soft Tissue Therapy & Sports TapingMastering Soft Tissue Therapy & Sports Taping
Mastering Soft Tissue Therapy & Sports Taping
Kusal Goonewardena
PUBH1000 - Module 2: Public Health History
PUBH1000 - Module 2: Public Health HistoryPUBH1000 - Module 2: Public Health History
PUBH1000 - Module 2: Public Health History
Jonathan Hallett
21epigastric hernia.pptx xxxxxxx"xxxxxxx
21epigastric hernia.pptx xxxxxxx"xxxxxxx21epigastric hernia.pptx xxxxxxx"xxxxxxx
21epigastric hernia.pptx xxxxxxx"xxxxxxx
Praksha3
Functional Muscle Testing of Facial Muscles.pdf
Functional Muscle Testing of Facial Muscles.pdfFunctional Muscle Testing of Facial Muscles.pdf
Functional Muscle Testing of Facial Muscles.pdf
SamarHosni3
BISNIS BERKAH BERANGKAT KE MEKKAH ISTIKMAL SYARIAH
BISNIS BERKAH BERANGKAT KE MEKKAH ISTIKMAL SYARIAHBISNIS BERKAH BERANGKAT KE MEKKAH ISTIKMAL SYARIAH
BISNIS BERKAH BERANGKAT KE MEKKAH ISTIKMAL SYARIAH
coacharyasetiyaki
Oral exam Kenneth Bech - What is the meaning of strategic fit?
Oral exam Kenneth Bech - What is the meaning of strategic fit?Oral exam Kenneth Bech - What is the meaning of strategic fit?
Oral exam Kenneth Bech - What is the meaning of strategic fit?
MIPLM
2024 Summer Nutrition North Carolina Profile
2024 Summer Nutrition North Carolina Profile2024 Summer Nutrition North Carolina Profile
2024 Summer Nutrition North Carolina Profile
Mebane Rash
How to Configure Recurring Revenue in Odoo 17 CRM
How to Configure Recurring Revenue in Odoo 17 CRMHow to Configure Recurring Revenue in Odoo 17 CRM
How to Configure Recurring Revenue in Odoo 17 CRM
Celine George
Azure Administrator Interview Questions By ScholarHat
Azure Administrator Interview Questions By ScholarHatAzure Administrator Interview Questions By ScholarHat
Azure Administrator Interview Questions By ScholarHat
Scholarhat
Azure Data Engineer Interview Questions By ScholarHat
Azure Data Engineer Interview Questions By ScholarHatAzure Data Engineer Interview Questions By ScholarHat
Azure Data Engineer Interview Questions By ScholarHat
Scholarhat
Annex-A_PMES-Tool-for-Proficient-Teachers-SY-2024-2025.ppt
Annex-A_PMES-Tool-for-Proficient-Teachers-SY-2024-2025.pptAnnex-A_PMES-Tool-for-Proficient-Teachers-SY-2024-2025.ppt
Annex-A_PMES-Tool-for-Proficient-Teachers-SY-2024-2025.ppt
joan dalilis
Intellectual Honesty & Research Integrity.pptx
Intellectual Honesty & Research Integrity.pptxIntellectual Honesty & Research Integrity.pptx
Intellectual Honesty & Research Integrity.pptx
NidhiSharma495177
lklklklklklklklklklklklklklklklklklklklklklklklklklklklk
lklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklk
lklklklklklklklklklklklklklklklklklklklklklklklklklklklk
preetheshparmar
Year 10 The Senior Phase Session 3 Term 1.pptx
Year 10 The Senior Phase Session 3 Term 1.pptxYear 10 The Senior Phase Session 3 Term 1.pptx
Year 10 The Senior Phase Session 3 Term 1.pptx
mansk2
Admission Procedure and types in hospital pptx
Admission Procedure  and types in hospital pptxAdmission Procedure  and types in hospital pptx
Admission Procedure and types in hospital pptx
PoojaSen20
RRB ALP CBT 2 Mechanic Motor Vehicle Question Paper (MMV Exam MCQ)
RRB ALP CBT 2 Mechanic Motor Vehicle Question Paper (MMV Exam MCQ)RRB ALP CBT 2 Mechanic Motor Vehicle Question Paper (MMV Exam MCQ)
RRB ALP CBT 2 Mechanic Motor Vehicle Question Paper (MMV Exam MCQ)
SONU HEETSON
2025 MSKMUN NEWS 1.pdf 2025 MSKMUN NEWS 1.pdf
2025 MSKMUN NEWS 1.pdf 2025 MSKMUN NEWS 1.pdf2025 MSKMUN NEWS 1.pdf 2025 MSKMUN NEWS 1.pdf
2025 MSKMUN NEWS 1.pdf 2025 MSKMUN NEWS 1.pdf
1mksmunathens
Hannah Borhan and Pietro Gagliardi OECD present 'From classroom to community ...
Hannah Borhan and Pietro Gagliardi OECD present 'From classroom to community ...Hannah Borhan and Pietro Gagliardi OECD present 'From classroom to community ...
Hannah Borhan and Pietro Gagliardi OECD present 'From classroom to community ...
EduSkills OECD
Effective Product Variant Management in Odoo 18
Effective Product Variant Management in Odoo 18Effective Product Variant Management in Odoo 18
Effective Product Variant Management in Odoo 18
Celine George
AI and Academic Writing, Short Term Course in Academic Writing and Publicatio...
AI and Academic Writing, Short Term Course in Academic Writing and Publicatio...AI and Academic Writing, Short Term Course in Academic Writing and Publicatio...
AI and Academic Writing, Short Term Course in Academic Writing and Publicatio...
Prof. (Dr.) Vinod Kumar Kanvaria
Mastering Soft Tissue Therapy & Sports Taping
Mastering Soft Tissue Therapy & Sports TapingMastering Soft Tissue Therapy & Sports Taping
Mastering Soft Tissue Therapy & Sports Taping
Kusal Goonewardena
PUBH1000 - Module 2: Public Health History
PUBH1000 - Module 2: Public Health HistoryPUBH1000 - Module 2: Public Health History
PUBH1000 - Module 2: Public Health History
Jonathan Hallett
21epigastric hernia.pptx xxxxxxx"xxxxxxx
21epigastric hernia.pptx xxxxxxx"xxxxxxx21epigastric hernia.pptx xxxxxxx"xxxxxxx
21epigastric hernia.pptx xxxxxxx"xxxxxxx
Praksha3
Functional Muscle Testing of Facial Muscles.pdf
Functional Muscle Testing of Facial Muscles.pdfFunctional Muscle Testing of Facial Muscles.pdf
Functional Muscle Testing of Facial Muscles.pdf
SamarHosni3
BISNIS BERKAH BERANGKAT KE MEKKAH ISTIKMAL SYARIAH
BISNIS BERKAH BERANGKAT KE MEKKAH ISTIKMAL SYARIAHBISNIS BERKAH BERANGKAT KE MEKKAH ISTIKMAL SYARIAH
BISNIS BERKAH BERANGKAT KE MEKKAH ISTIKMAL SYARIAH
coacharyasetiyaki
Oral exam Kenneth Bech - What is the meaning of strategic fit?
Oral exam Kenneth Bech - What is the meaning of strategic fit?Oral exam Kenneth Bech - What is the meaning of strategic fit?
Oral exam Kenneth Bech - What is the meaning of strategic fit?
MIPLM
2024 Summer Nutrition North Carolina Profile
2024 Summer Nutrition North Carolina Profile2024 Summer Nutrition North Carolina Profile
2024 Summer Nutrition North Carolina Profile
Mebane Rash
How to Configure Recurring Revenue in Odoo 17 CRM
How to Configure Recurring Revenue in Odoo 17 CRMHow to Configure Recurring Revenue in Odoo 17 CRM
How to Configure Recurring Revenue in Odoo 17 CRM
Celine George
Azure Administrator Interview Questions By ScholarHat
Azure Administrator Interview Questions By ScholarHatAzure Administrator Interview Questions By ScholarHat
Azure Administrator Interview Questions By ScholarHat
Scholarhat
Azure Data Engineer Interview Questions By ScholarHat
Azure Data Engineer Interview Questions By ScholarHatAzure Data Engineer Interview Questions By ScholarHat
Azure Data Engineer Interview Questions By ScholarHat
Scholarhat
Annex-A_PMES-Tool-for-Proficient-Teachers-SY-2024-2025.ppt
Annex-A_PMES-Tool-for-Proficient-Teachers-SY-2024-2025.pptAnnex-A_PMES-Tool-for-Proficient-Teachers-SY-2024-2025.ppt
Annex-A_PMES-Tool-for-Proficient-Teachers-SY-2024-2025.ppt
joan dalilis
Intellectual Honesty & Research Integrity.pptx
Intellectual Honesty & Research Integrity.pptxIntellectual Honesty & Research Integrity.pptx
Intellectual Honesty & Research Integrity.pptx
NidhiSharma495177
lklklklklklklklklklklklklklklklklklklklklklklklklklklklk
lklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklklk
lklklklklklklklklklklklklklklklklklklklklklklklklklklklk
preetheshparmar
Year 10 The Senior Phase Session 3 Term 1.pptx
Year 10 The Senior Phase Session 3 Term 1.pptxYear 10 The Senior Phase Session 3 Term 1.pptx
Year 10 The Senior Phase Session 3 Term 1.pptx
mansk2
Admission Procedure and types in hospital pptx
Admission Procedure  and types in hospital pptxAdmission Procedure  and types in hospital pptx
Admission Procedure and types in hospital pptx
PoojaSen20
RRB ALP CBT 2 Mechanic Motor Vehicle Question Paper (MMV Exam MCQ)
RRB ALP CBT 2 Mechanic Motor Vehicle Question Paper (MMV Exam MCQ)RRB ALP CBT 2 Mechanic Motor Vehicle Question Paper (MMV Exam MCQ)
RRB ALP CBT 2 Mechanic Motor Vehicle Question Paper (MMV Exam MCQ)
SONU HEETSON
2025 MSKMUN NEWS 1.pdf 2025 MSKMUN NEWS 1.pdf
2025 MSKMUN NEWS 1.pdf 2025 MSKMUN NEWS 1.pdf2025 MSKMUN NEWS 1.pdf 2025 MSKMUN NEWS 1.pdf
2025 MSKMUN NEWS 1.pdf 2025 MSKMUN NEWS 1.pdf
1mksmunathens

Spring 2008 international mktg - toys r us (2)

  • 1. Toys R Us Aaron James & Amber Alcaraz International Marketing Case Study April 14th 2008
  • 2. Background Founded by Charles Lazarus (1948) Sold baby furniture at fathers shop and renamed it childrens First baby furniture and children toy supermarket (1952) Introducing Toys R Us (1957) 51 locations (1974) $ 1 billion dollars (1983) Went over! 1st international store in Singapore
  • 3. Grand Opening of TRU Japan Tuesday January 6, 1992 In Kashihara, Naraken, Japan President Bush appeared 5,000 people and 2,000 policemen
  • 4. Post TRU Japan Large customer traffic -$15 to $20 million compared to U.S. store bring in about $10 million in sales Helped other local business Run on push system
  • 5. Opportunities Second Largest Toy Market Childhood Spending for children is high Japanese ready to pay high prices for toys Growing rates in toys
  • 6. Bumps along the way Big stores law 1974 3 year battle to open 1st store Price over quality Changing of local toys Mom and pop store close with community Smaller stores Local Business demand size reduction Individualism vs. Collectivism High Land Prices Import costs Location problems Training challenges Japanese Customs Negative perceptions of warehouse labor
  • 7. Decisions Made Store within a store More Catalogs -Big toy catalogue -Videogame and electronic toys Joint venture with McDonalds
  • 8. How do they stand now? Shoplifting rare Introduced discounts Gives choice to consumers
  • 9. Has Japan as a market changed? -There is a better look at larger stores -Helped Japanese retailers -More choices in toy shopping
  • 10. Current Issues? Large earthquake in 1995 Negative growth in 2003 -Opened new stores that helped increase sales Gradually becoming accepted by community
  • 11. Suggested Actions More research needed -Market analysis Better integration into community
  • 12. Lessons Learned Transition not always easy Doing everything the American way Cooperation with Japanese customs Smaller warehouse Direct communication with toy venders
  • 13. Could this have gone better?