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information behavior
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? ????????????????
? ?????????????????????????
? ????????????????????????
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information behavior
? ??????????????????????????
???????????????????????????????
???????????? ??????????????
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information ¨C seeking behavior
? ????????????????????????
???????????? ??????????????????
??????? ??????????????????????
??????????????????????????????????
???????????? ?
????????????????????????
Information search behavior
? ??????????????????????????????
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???????? ???????? ?????????????
???????????? ??????? ?????????????
??????????? ??????????????????
???????? ???????????????? ???
??????????????????????
A model of information behavior
? Wilson¡¯s information behavior model
? 1981
????????????????
Wilson¡¯s information behavior model
? ????????????????????????
????????????????????????????
??????????????
? ???????????????????????????
???????????????
Wilson¡¯s information behavior model
? ??????????????????????????
??????????????????????????????
??????????????????????
? ?????????????????????????
??????????????????????
(information exchange) ???????
Wilson¡¯s information behavior model
? ???????????????????????????
?????????????????? ?????????????????
???????????????????
? ???????????????????????????????
????????????
?????????????????????????
Wilson
1996
????????????????
???????????????????
? ???????????????????????????
????????????????? ( person
in context)
??????????????
? ????????????????????????????
???????????????????????
??????????? ??????
??????????????
? ?????????????????? (personal
characteristic) ???? ??????
?????????? ?????????
(cognitive) ????????????? ????
???????????????????????????
? ??????????? (demographic
variable) ???? ???
??????????????
? ??????????????????????????
????? (social/interpersonal
variable) ???? ????????????????
?????????????? ?????????
?????????????????? ???
??????????????
? ?????????????????????
(environmental variable) ???? ????
?????????????????????????
???????? ???????????????????????
?????????????????????????
? ?????????????????????????
(information source characteristics)
??????????????????????? ????
????????????????????????????????
????????
Activating mechanism
? ??????????????????????????
? ????????????????????
? ???????????????????
??????????????????
? ????????????????????????
?????????????????????
??????????
???????????????????
? ????????????????????????
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???? ?????? ???? ????????
???????????????????????????? ???
???? ???????????????????????
????????????????????????????
???????
????????????????????????
? ????????????????????????
(perceived self-efficacy) ???
??????????????????????????
????????????????????
???????????????????????????
????????????????????????????
????????? ?????????????????????
Dervin¡¯s sense-making theory
1983, 1996
????????????????
Dervin's 'sense-making'
triangle.
? ????????? ??????????????????????
???????
? ????????????????????????????????????
???????????
? ?????????????????????????????????
????????????????
?????????????????????????????????
Dervin¡¯ sense making ?????????????
??????????????????????
? ??????????????????????????????
? ?????????????????????????????????
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? ?????????????????????????????????
???????????????
?????????????????????????????????
Dervin¡¯ sense making ?????????????
?????????????????????????????
?????????????????????????????
???????? ??????
? ????????????????????????????????
? ?????????????????????????
?????????????????
? ????????????????????????????????
????????????????????????????????
David Ellis, 1989, 1993
????????????????
????????????????????????
??????????? Starting: the means
employed by the user to begin
seeking information, for
example, asking some
knowledgeable colleague;
???????????? Chaining: following
footnotes and citations in
known material or 'forward'
?????????? Browsing: 'semi-
directed or semi-structured
searching' (Ellis, 1989: 187)
?????????????????????
Differentiating: using known
differences in information
sources as a way of filtering the
amount of information
obtained;
????????????????????????????
Extracting: selectively
identifying relevant material in
an information source;
?????????? Verifying: checking
the accuracy of information;
???????????????? Ending: which
may be defined as 'tying up
loose ends' through a final
??????????????????????
??????????? Ellis
? ??????????? micro-analysis of
search behaviour (starting,
chaining, extracting, verifying,
ending)?
? ??????????? macro-analysis of
information behaviour
generally (browsing,
David Ellis, 1989
? ?????????????????????????????????
????????????????? ???????????
??????????????????????????????
?????? ??????????????????? ??
???????????????????
Kuhlthau model of the information
search process (ISP)
? Originally?studying?pupils?&?undergraduates?
but?subsequently?looking?at?other?user?groups?
as?well,?Kuhlthau?(1991,?2004)?formulated?a?
six-stage?information?search?process?(ISP),?
each?stage?representing?differing?needs,?
behaviors,?and?cognitive?and?affective?states
Kuhlthau?six?stages
1. Initiation:?user?¡°becomes?aware?of?a?lack?of?knowledge?
or?understanding¡±
2. Selection:?user?needs?to?¡°identify?and?select?the?general?
topic?to?be?investigated¡±
3. Exploration:?user?needs?to?¡°investigate?information?on?
the?general?topic?in?order?to?extend?personal?
understanding¡±
4. Formulation:?user?forms?¡°a?focus?from?the?information?
encountered¡±
5. Collection:?user?needs?¡°to?gather?information?related?to?
the?focused?topic¡±
6. Presentation:?user?completes?the?search?and?presents?
findings
Kuhlthau?model?(cont.)
?Each?stage?¨C?task?-??in?the?information?search?process?
incorporates?three?realms:
1. Affective?(feelings)
2. Cognitive?(thoughts)
3. Physical?(actions)
¡°The?process?of?information?seeking?involves?construction?in?
which?the?user?actively?pursues?understanding?and?seeks?
meaning?from?the?information?encountered?over?a?period?of?
time.¡±
Links?the?process?to?reduction?of?uncertainty?
Kuhlthau?model?(cont.)
?
?
Tasks Initiation Selection Exploration Formulation Collection Presentation
----------------------------------------------------------------------------------------------------------------------------------------------------¡ú
Feelings uncertainly optimism confusion clarity sense of satisfaction or
(affective) frustration direction/ disappointment
doubt confidence
Thoughts vague-------------------------------------¡úfocused
(cognitive) -----------------------------------------------¡ú
increased interest
Actions seeking relevant information----------------------------¡úseeking pertinent information
(physical) exploring documenting
Kuhlthau¡¯s search stages & feelings
Search stage Associated feelings
Initiation Uncertainty
Selection Optimism
Exploration Confusion/frustration/doubt
Formulation Clarity
Collection Sense of direction/confidence
Presentation Satisfaction or disappointment
???????? (Affective Domain)
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?1. ????????? ... ??????????????
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?2. ?????????? ... ???????
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?3. ?????????????? ...
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?4. ???????????? ... ???????
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?4. ???????????? ... ???????
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?5. ??????????????????????
????????????? ... ??????????
?????????????????????????
????????????????????????
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??????????????????????????????
?????????
?????????? (Cognitive
Domain)
????????????????????????????
????? ??????? ??????? ????
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????? ????????????????????
?????????? ??????????????
??????????????????? ? ??????????
??????????? ????????????
?1. ?????????????? ????????
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?2. ?????????? ????????
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?3. ?????????????????? ????
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? ??? ??????????????????????
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?4. ???????????? ??????????????
?????????????? ????
??????????????????????? ?
??????????????? ????????
?????????????????? ??????
??????????????????????????
????????????? ??????????
?????????? (Psychomotor
Domain)
?... ????????????????????????????
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?????? ???????????????????????
?????????????? ????????????
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??
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?4. ??????????????????????? ...
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?5. ?????????????????????
???????? ... ????????????
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????????? ?????????????

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