The document discusses the design of future services for smart cities, focusing on user needs rather than technology. It emphasizes the importance of co-design, user research, and community engagement in improving citizen interactions with local governance. The approach aims to transform smart cities into collaborative ecosystems that prioritize democratic renewal and efficient service delivery.
ORGANIZATIONAL PERFORMANCE AND EFFECTIVENESS (KAIZEN) berhanu taye
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The document outlines a 15-day training program focusing on the implementation of Kaizen for organizational performance and effectiveness in industries, specifically for executives and managers in Addis Ababa, Ethiopia. It covers various topics such as Kaizen principles, 5S visual management, value stream mapping, and management's role in fostering a culture of continuous improvement. The training aims to equip participants with knowledge and tools to enhance operational efficiency and cultivate a self-sustaining improvement environment within their organizations.
The document summarizes a conversation between the author and Dr. Ihaleakala Hew Len, a Hawaiian therapist who was able to cure criminally insane patients at a state hospital without seeing them. Dr. Len explained that he took "total responsibility" for the patients by healing the parts of himself that he believed had created their illnesses. When reviewing patient files, he would silently say "I'm sorry" and "I love you" to heal himself. As he worked on improving himself, the patients began to recover and the hospital ward was eventually closed due to the patients' improvements.
The document summarizes a conversation between the author and Dr. Ihaleakala Hew Len, a Hawaiian therapist who was able to cure criminally insane patients at a state hospital without seeing them. Dr. Len explained that he took "total responsibility" for the patients by healing the parts of himself that he believed had created their illnesses. When reviewing patient files, he would silently say "I'm sorry" and "I love you" to heal himself. As he worked on improving himself, the patients began to recover and the hospital ward was eventually closed due to the patients' improvements.