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Steve Resume
- 1. Steven Schoenberger 775-848-1151 7668 Schuders Ave Las Vegas NV 89178 Steven.schoenberger@store.lowes.com Summary of Qualifications Dynamic, results-driven professional with outstanding managerial skills. Highly organized and detail-oriented. Effective communicator, creative, resourceful, and flexible. Adaptable to changing priorities while maintaining a positive attitude and strong work ethic. I have a strong understanding of the need for diversity and utilizing this philosophy in my hiring practices. I have diversity in sales volume and the ability to understand the different things that go on in the individual stores. For example: As Assistant Store Manager, I was part of an $80 Million Dollar Sales Year As Administrative Assistant Store Manager, I was part of a $75 Million Dollar Sales Year As Operations Manager, I was in a $40 Million Dollar store As Store Manager, I have experience with $40, $35, $20, and $18 Million Dollar Sales Years Proactively seeks inventory to drive sales and regularly seeks out new items to enhance the customers ability to work with Lowes as a Trusted Advisor. High Merchandising Standards Growth & Profitability Gold Level Customer Service Goal Oriented and Strong Goal Setting for Store to bring out the Best in the Team Strong Supporter of the Enterprise Philosophy and a Leader in the Market in Cultivating an Enterprise Culture for the Neighboring Stores Practices and embraces the serve leadership model Manage & Resolve Conflicts Team Building Management Inventory Management and Control Solid Team Player and Contributor to all Stores in the Market in Many Aspects Highly Regarded by Market Support Staff and looked to as the go to Manager Passion for developing others to achieve higher levels of success Career Achievements Manager of the year finalist in 2014 and 2009 Mentor to peers new in the role of Store Manager Acting Market Director during Market Director meetings or vacations Managed multiple stores during Store Manager medical leaves and in the Store Managers absences for periods of up to 3 months. Unsung Hero Award 3 times Beat Inventory Plans for 8 consecutive years as a Store Manager and has had 1 miss in 10 years Achieved Top Line Sales and Profit Plan for 6 consecutive years as a Store Manager Successfully opened 2 new stores and shut down 1 store which was later relocated Top 10 in Customer Service Program Double Digit Comp Club Number 1 store in the market 3 years running in Employee Opinion Survey (EOS) Successfully changed a challenge store from bottom 5 in the region in EOS for 3 consecutive years and had a 23 point improvement upon my arrival Developed a 4 th Quarter Sales Driving Plan for our Winter Market Stores Developed a training program for our district Department Managers to enhance their ability to succeed and develop a career path with Lowes Outlined and developed a training program now utilized by all stores in the market to develop and advance high potential department managers to the Assistant Manager Position. Instructor for the Entry Level Manager Training Program Training store for Store Manager and Assistant Manager Training Program as well as all external management new hires Training Facilitator in the Market Spring Kickoff Meetings as well as a presenter in Quarterly Market Meetings
- 2. Professional History Lowes Home Improvement (2003-Present) Store Manager (2006-Present) Operations Manager (2004-2006t) Assistant Store Manager (2003-2004) Drive sales growth and profitability of store location through use of Lowes programs. Establish and execute plans that improve customer experience and drive comp sales Control and manage inventory and other controllable expenses including payroll, shrink and margin loss Manage conflict between employees, customers and vendors Utilize available reports such as vitals, financials, and inventory reports to drive positive comps and budget achievements Demonstrate ability to adapt to change in the business needs, flexing payroll hours as needed while maintaining high levels of service and high store standards Ensure merchandising standards are in place that promote project selling thus driving average ticket and attachment rate Maintain acceptable audit scores through execution of operational process Ensure all customer complaints are handled appropriately, determining root causes of customer issues to proactively improve future customer experiences Motivate all employees throughout the store in a way that fosters a service and sales culture Responsible for full cycle of employee staffing from recruiting to hiring qualified candidates as well as coaching and training to develop star employees. Lead by example in providing gold level Customer Service Develop, coach and mentor all associates utilizing methods that fit the learning ability of each individual associate. Ensure all associate training is completed and up-to-date Enable and promote an inclusive and diverse team and working environment that supports the companies mission, purpose and goals Understand credit programs in a manner that allows full training of all associates to maximize new account growth Roll out new programs and processes through effective communication and training of all associates Lead team to success through goal setting, challenging for more, and team work Longs Drug Store (1986-2003) Store Manager (2001-2003) Full store operation Responsible for all front and back end operations with up to 60 direct reports, including pharmacy and third party billing Responsible for all store controllable expenses including determining root causes that may have resulted in shortfalls and implementing plans to avoid future shortfalls Set expectations, conducted performance reviews, and rewarded outstanding performance Mentor direct reports to further their career within the organization Assistant Store Manager (1998-2001) Guided and directed the daily operations of the entire store Set expectations and held associates accountable for safety and service Conducted Performance reviews Prepared departments for annual physical inventory and controlled shrink Senior and Department Manager (1986-1998) Ensured all processes were followed to avoid paperwork errors that caused shrink Training and development of all associates to perform functions in all areas of the store Set expectations, conducted performance reviews and recommended pay increases Responsible for department sales, margin control, in-stock position, and inventory control