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HELP DESK SUPPORT 
BhuvanesKrishnasamy 
(+91) 9865258843 /raghulbuvi07@gmail.com/bhuvaneskrishnasamy25@gmail.com 
38/3-1,Cheran Nagar2,Karamadai, Mettupalayam, Coimbatore-641104 
PERSONALSUMMARY 
A bright, talented and ambitious IT support technician with a strong technical background who possesses self - 
discipline and the ability to work with the minimum of supervision. 
PROFESSIONALPROFILE 
IT Support Engineerwith3.5yearsexperience in troubleshooting and resolving computerhardware/ 
Software problems for diverse clients.TECHNICALSKILLS-- 
 Purchase/Installation/Maintenance:Motherboards,CPUs,Memory,CDRomWriters,DVD 
Burners,Cases,Keyboards,Mouse,CRT/LCDMonitors,LaserPrinters,Scanners,DeskJet 
Printers,PowerSwitches 
 Systems Built/Sold: Servers, Pentium4, PentiumIII, PentiumII, Pentium, 486, 386, Laptops 
 Software Installed: Office2000, OfficeXP, McAfee, Norton, McAfeeSpamKiller, Netscape, 
Scanningsoftware, andmultipleprogramsspecifictoeachclientsbusinessrequirements 
 Operating Systems: Windows98, WindowsNT/2000, WindowsXP, DOS 
 Installation of Networks Using: Switches, NetworkCards10/100/1000baseT, Routers,Hubs, 
Cables, Patch Cables, Setting up printers on networks 
WORKEXPERIENCE 
IT SUPPORT TECHNICIAN and Lab Technician, UNITED INSTITUTE OF TECHNOLOGY, Coimbatore, INDIA8th 
Aug 2013toPresent 
Troubleshootandresolvecomputerproblems; buildandupgradesystems; installsoftwareandperform 
generalmaintenanceforclients; assistcompanyownersanddepartmentheadsindetermininghardwareand 
softwarerequirementsandmakingpurchases; andtutorclientsonuseofhardwareandsoftware. 
Hardware Skills: 
-Assembling and Disassembling the computer, Cabling 
-Troubleshooting 
Networking Skills: 
-Installing and configuring windows Server 2008 Active Directory Services 
-Managing and Administrating all user domain and accounts. 
-Networking, LAN & WAN trouble shooting. Network Auditing, Knowledge of configure and maintenance. 
- DNS (Domain Name Service) 
-FTP (file transfer protocol) 
-Windows mail, print server. 
-Designing IP addressing scheme using subnets. Configuring Routers and Switches, Switch Configuration 
- VLAN configuration 
-Backup Management, Reporting and Recovery 
-Virus Protection and Eradication 
-Created and deployed desktop images using Symantec Ghost 10 
-Configuring and troubleshooting Microsoft Outlook and Outlook express
HELP DESK SUPPORT 
System Engineer,ESPIRIT SOLUTION,Tirupur,INDIA 
5th March 2012 to 29thJuly 2013 
 Troubleshot and resolved computer problems; built and upgraded systems installed software and 
performed general troubleshooting and maintenance for business clients 
Duties: 
Windows NT, XP, Vista, Windows7 
 LAN/WAN technology 
 MS Office 2003/2007/2010 
 DNS, DHC, WLAN, VPN 
 Symantec and other Antivirus Software. Primary duties included installing and configuring Windows 
Servers. 
 Added, maintained and removed objects within Active Directory. 
 TCP/IP configuration and administration of IIS for Intranet. 
 Implementation of McAfee Antivirus. 
 Utilized problem solving and troubleshooting abilities to resolve any major issue 
Account Representative, AEROSHIP SOFTWARE SOLUTION, Coimbatore, INDIA 
2nd May 2011 to 20th February 2012 
 Managed and Administered Windows XP and Windows 7 workstations and laptops. 
 Supported and maintained servers and backups. 
 Supported Microsoft Office 2007/2010. 
 Shared knowledge with new recruits. 
Duties: 
Diagnosis of desktop, application, networking and infrastructure issues. 
Experience of supporting a wide and varied client base. 
Troubleshooting PCs, laptops and mobile devices. 
Providing 1st/2nd line support to users. 
Administering the IT departments policies and procedures. 
Installation and support of telecommunication equipment. 
Maintaining a log of all problems detected and system backups. 
Responsible for maintaining backups and for project work such as new builds. 
Working closely with software suppliers to resolve operational issues. 
Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and 2007, Windows Server, Small 
Business Server 2003/2008, Active Directory management . Exchange 2003/2007, Blackberry Server/Windows 
Mobile, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall 
Configurations. 
AREAS OF EXPERTISE 
Diagnostics 
System Backup 
End User Support 
New Installations and Support 
Firewalls / Security 
Hardware Exposure 
Problem identification 
Maintenance
HELP DESK SUPPORT 
ACADEMIC QUALIFICATIONS 
EDUCATION 
Bachelor of Engineering in Computer Science and Engineering, COIMBATORE, INDIA 
Anna University, Coimbatore April (2008-2011) 
Completed REDHAT ADMINISTRATOR Training Certificate in Suriya Tech Solution, Coimbatore. 
Completed Introduction to Oracle 9i: SQL / PLSQL as a part of ORACLE workforce development program at 
KGISL, Coimbatore 
Personal Details: 
Fathers Name : S. Krishnasamy 
Date of Birth : 25.01.1990 
Gender : Male 
Nationality : Indian 
Languages : English and Tamil 
I certify that all the information above is correct and references are available if they are needed hoping that 
my experience will be useful to you. 
Place:coimbatore (Bhuvanes.k)

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System Engineer-Bhuvanesh

  • 1. HELP DESK SUPPORT BhuvanesKrishnasamy (+91) 9865258843 /raghulbuvi07@gmail.com/bhuvaneskrishnasamy25@gmail.com 38/3-1,Cheran Nagar2,Karamadai, Mettupalayam, Coimbatore-641104 PERSONALSUMMARY A bright, talented and ambitious IT support technician with a strong technical background who possesses self - discipline and the ability to work with the minimum of supervision. PROFESSIONALPROFILE IT Support Engineerwith3.5yearsexperience in troubleshooting and resolving computerhardware/ Software problems for diverse clients.TECHNICALSKILLS-- Purchase/Installation/Maintenance:Motherboards,CPUs,Memory,CDRomWriters,DVD Burners,Cases,Keyboards,Mouse,CRT/LCDMonitors,LaserPrinters,Scanners,DeskJet Printers,PowerSwitches Systems Built/Sold: Servers, Pentium4, PentiumIII, PentiumII, Pentium, 486, 386, Laptops Software Installed: Office2000, OfficeXP, McAfee, Norton, McAfeeSpamKiller, Netscape, Scanningsoftware, andmultipleprogramsspecifictoeachclientsbusinessrequirements Operating Systems: Windows98, WindowsNT/2000, WindowsXP, DOS Installation of Networks Using: Switches, NetworkCards10/100/1000baseT, Routers,Hubs, Cables, Patch Cables, Setting up printers on networks WORKEXPERIENCE IT SUPPORT TECHNICIAN and Lab Technician, UNITED INSTITUTE OF TECHNOLOGY, Coimbatore, INDIA8th Aug 2013toPresent Troubleshootandresolvecomputerproblems; buildandupgradesystems; installsoftwareandperform generalmaintenanceforclients; assistcompanyownersanddepartmentheadsindetermininghardwareand softwarerequirementsandmakingpurchases; andtutorclientsonuseofhardwareandsoftware. Hardware Skills: -Assembling and Disassembling the computer, Cabling -Troubleshooting Networking Skills: -Installing and configuring windows Server 2008 Active Directory Services -Managing and Administrating all user domain and accounts. -Networking, LAN & WAN trouble shooting. Network Auditing, Knowledge of configure and maintenance. - DNS (Domain Name Service) -FTP (file transfer protocol) -Windows mail, print server. -Designing IP addressing scheme using subnets. Configuring Routers and Switches, Switch Configuration - VLAN configuration -Backup Management, Reporting and Recovery -Virus Protection and Eradication -Created and deployed desktop images using Symantec Ghost 10 -Configuring and troubleshooting Microsoft Outlook and Outlook express
  • 2. HELP DESK SUPPORT System Engineer,ESPIRIT SOLUTION,Tirupur,INDIA 5th March 2012 to 29thJuly 2013 Troubleshot and resolved computer problems; built and upgraded systems installed software and performed general troubleshooting and maintenance for business clients Duties: Windows NT, XP, Vista, Windows7 LAN/WAN technology MS Office 2003/2007/2010 DNS, DHC, WLAN, VPN Symantec and other Antivirus Software. Primary duties included installing and configuring Windows Servers. Added, maintained and removed objects within Active Directory. TCP/IP configuration and administration of IIS for Intranet. Implementation of McAfee Antivirus. Utilized problem solving and troubleshooting abilities to resolve any major issue Account Representative, AEROSHIP SOFTWARE SOLUTION, Coimbatore, INDIA 2nd May 2011 to 20th February 2012 Managed and Administered Windows XP and Windows 7 workstations and laptops. Supported and maintained servers and backups. Supported Microsoft Office 2007/2010. Shared knowledge with new recruits. Duties: Diagnosis of desktop, application, networking and infrastructure issues. Experience of supporting a wide and varied client base. Troubleshooting PCs, laptops and mobile devices. Providing 1st/2nd line support to users. Administering the IT departments policies and procedures. Installation and support of telecommunication equipment. Maintaining a log of all problems detected and system backups. Responsible for maintaining backups and for project work such as new builds. Working closely with software suppliers to resolve operational issues. Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and 2007, Windows Server, Small Business Server 2003/2008, Active Directory management . Exchange 2003/2007, Blackberry Server/Windows Mobile, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations. AREAS OF EXPERTISE Diagnostics System Backup End User Support New Installations and Support Firewalls / Security Hardware Exposure Problem identification Maintenance
  • 3. HELP DESK SUPPORT ACADEMIC QUALIFICATIONS EDUCATION Bachelor of Engineering in Computer Science and Engineering, COIMBATORE, INDIA Anna University, Coimbatore April (2008-2011) Completed REDHAT ADMINISTRATOR Training Certificate in Suriya Tech Solution, Coimbatore. Completed Introduction to Oracle 9i: SQL / PLSQL as a part of ORACLE workforce development program at KGISL, Coimbatore Personal Details: Fathers Name : S. Krishnasamy Date of Birth : 25.01.1990 Gender : Male Nationality : Indian Languages : English and Tamil I certify that all the information above is correct and references are available if they are needed hoping that my experience will be useful to you. Place:coimbatore (Bhuvanes.k)