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IT Support_Desktop Support Engineer
- 1. Ajith Rao N.S E-mail:ajith.rao.ns@gmail.com Mob No: +971555780752 Address:Tourist Club Area Abu Dhabi, UAE. ----------------------------------------------------------------------------------------------------- OBJECTIVE: Skilledand focusedDesktopSupport Engineerwith a strong commitmentto system securityand efficiency.Able tohandle multiple simultaneousenduserservice requestswithcomplete accuracy. Adeptat working well independentlyorwith technical support team. Professional Summary:  6+ yearsof experience asITSupportengineer  Strongdesktopsysteminternal supportexperience  Excellentknowledge of windowsbasedOS (Windows2000,WindowsXP,7,Vista,7&8.1)  Familiaritywith troubleshooting networkedandcomputerbasedsystems  Superiortroubleshootingabilitiesfordesktopoperating systems, hardware &software’snon compatibility.  Good knowledgeof POP3,SMTP,DNS, DHCP, HTTP, FTP & Exchange.  Good troubleshooting skillsof OutlookE-mailclients2007, 2010&2013. Al’ Faraa Group (Abu Dhabi, UAE) (May 2014 – August 2015) Role: IT Support Engineer  Provide firstandsecondlevelsupport forinternal users&clients viatelephone support, remote support(Dame Ware,AmyAdmin& Team Viewer) &onsite support aswell.  Maintainingthe File Server,Providingdifferentrightsforusersaccessingfile server.  User managementwhichincludes adding,removing, Resetting,unlockinguseraccountsthrough windowsserver2008.  Workingon BMC Remedy ticketingtoolstoclose the userissues&maintainthe same.  Installing,configuring&troubleshootingdesktop,laptop&workstations.  Installing,configuring&troubleshootingOSincludeswindowsXP,Vista,7,8 & 8.1.  Installing,reinstalling,upgrading&troubleshootingof MS office 2007, 2010 & 2013 applications.  Isolate systemissues,diagnose standardsoftwareissuesandreporthardware issuesto respective Vendors.  Installation,configuration&troubleshootingof printers,scannerssuchasDeskJet,LaserJet& MFP printerssuchas HP, Xerox,Ricoh,Kyocera&OKI.  Configure desktopandlaptopasperthe desktop |laptopstandardizationpoliciesof customer.  Installation |re-installation|configurationof in-scope clientsoftware |applications.  Installation &configurationof E-Mail clients, includesoutlook2007,2010&2013.  Supportfor local areanetworkissues LAN,DHCP client.
- 2.  Installing,upgrading&troubleshootingantivirussoftware suchasSymantecEndpoint,MacAfee & check virusdefinitionautoupdates.  Configure appropriate rightsandpermissionsforaccessingprinters  Removal of virusfromrespective desktop |laptopwiththe antivirussoftware.  Troubleshootingof networked&internetconnectionssuchasWi-Fi,LAN &WAN.  Installing,upgrading&troubleshootingof MicrosoftLyncclient2010 & 2013.  Installing&troubleshootingbasicsof Primavera,AutoCADapplications.  Installing,configuring&troubleshootingof Plotterstousers.  Configuring&troubleshootingof AvayaIPphones.  Crimpingof cat 5 & cat 6 networkcables. Cognizant Technology Services Pvt Ltd (Mangalore, India) (Jan 2012 – Feb 2014) Role: Help-Desk Engineer  Monitoringthe GSD requestsby BMC RemedyTicketingtool andgivingsupportthrough remotelybyusingDame Ware mini remote control.  Handle multiplecasesatsame time withvaryingdegree of severity.  Workingon miscellaneous calls|mailsdroppedbyHelpdesk&lead.  ParticipatingvariousActivitieslike ‘Projectmigration,BCPActivities&Win7 Migration’.  Maintainingthe File Server,Providingdifferentrightsforusersaccessingfile server.  AdministratingandTroubleshootingof Videoconference Equipment.  Troubleshooting,Diagnosingmalfunctioninginthe operationof hardware andsoftware.  CoordinatingwithassetTeamandVendorforhardware issues.  CoordinatingwithHelpdesk&assetteamfordesktopplacementActivity.  Maintainingall the assetsandupdatingassetdatabase at regularintervals.  Installation&configurationof E-Mail clients, includesoutlook2007 &2010  Provide regulartechnical supportfordesktop,laptops,printersandscannerperipherals.  Provide regulartechnical supportforOperatingsystem, mail support,andbasicnetwork Support| Troubleshooting.  Installing,upgrading&troubleshootingMacAfee enterprise&checkvirusdefinitionauto updates.  TroubleshootingLAN |CiscoVPN issueforclients.  Installing,upgrading &troubleshootingof MicrosoftLyncclient2007 & 2010  Close all assignedticketsinticketingTool withinSLA.  FollowITpoliciesandprocedure toexecutedailywork.  Providingall typesof technical supportrelatedtodataand voice forcall centre agentswhoare supportingUSand UK clients.  Configuring&troubleshootingCiscoIPphones.  Troubleshootingmalfunctionsof desktop|laptophardware’s,OS&applicationcompatibility.  Update customerson progressof theircaseson a regularbasis.  Performsmiscellaneous job-relateddutiesasassignedbySeniorEngineer.
- 3. Vaibhav Systems & Solutions India Pvt Ltd (Dealership of Acer) Role: Customer Support Engineer  Installing,configuring&troubleshootingAcerdesktops,laptops, projectors.  SettingupMicrosoftOutlook, outlookexpressandtroubleshooting.  Installing,configuringandtroubleshootingprinters.  Settingup & troubleshootingInternet connections(BroadbandandDial Up).  ProvidingDesktop, Server&printerSupportforBanks,Airports &hospitals. Binary Systems India Pvt Ltd. (Dealership of IBM & Lenovo). Role: Customer Support Engineer  Assembling,Installing,ConfiguringandTroubleshootingof Computer.  ProvidingDesktop,server&printersupportforbanks.  Responsible forupgradingandinstallingRAM,hard drives,motherboardsandmodemsfor laptopsandPCs.  SettingupMicrosoftoutlook,outlookexpressandtroubleshooting.  Installing,configuringandtroubleshootingprinters. Qualification: B.SC (I.T) fromSri VivekaUniversityHyderabad,India HighSchool from St PhilomenaBoysHighSchool ADCHN from JetkingIndia PERSONAL DETAILS: Father’sName:PrabhakarRao N.S Date of Birth:31-01-1982 Nationality:Indian Marital Status:Single LanguagesKnown:English, Hindi &Kannada. DECLARATION: I hereby declaredthatall the informationaboveistrue tothe bestof my knowledge andbelief. Date: Place:Ajith Rao N.S