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Talia Resume 2017
- 1. PROFESSIONAL EDUCATION/ TRAINING 2014-2015 AZ Small Business Development Center Business Development  Business 101 – How to Start a Business  Profit Mastery  Social Media Marketing  Website Design  Blog Your Way to Business Success  Facebook for Business  Twitter for Business  Google + for Business  Managing Your Business  Business Concept  Developing Your Business  Importing & Exporting Laws & Regulations 2014-2015 STAR12 Professional Development/Training  How to Manage Priorities and Time  Developing a Perpetually Positive Attitude  How to Handle Emotions Under Pressure  Dealing with Difficult Situations  Communicating with Tact & Finesse  Stress Management for Women  How to Become a Better Communicator  Business Writing Basics for Professionals  Developing Your Emotional Intelligence  HR Law
- 2.  Excelling as a Highly Effective Team Leader  Become a Customer Service Superstar  The Social Media Marketing Conference  How to Effectively Handle Customer Complaints  25 KPIs Every Manager Should Know  Leadership Skills for Women  FMLA Compliance Essentials for Managers  A Supervisor’s Guide to Managing Team Productivity and Priorities  Assertiveness Skills for Managers  7 Keys to Exceptional Personal Productivity  Social Media Marketing PROFESSIONAL EXPERIENCE 11/2016 - Current Grainger Phoenix, AZ Customer Service Representative  Providing customers with the support & tools they need  Inbound Sales orders from Customers  Product Searches to help customers find the products they need  Support Customers by answering their questions  Reach Goals for adherence, Availability & Customer Satisfaction  Collect payments  Verify Shipments, Tracking & Delivery  Set potential customers up with accounts 11/2013 – 10/2015 WeAvail Phoenix, AZ Customer Service Manager/ Office Manager  Providing excellent customer service  Inbound and Outbound calling to clients  Respond to emails, faxes and calls from clients  Help clients to understand Search Engine Optimization
- 3. ï‚· Reach deadlines, verify phone sales, follow reports ï‚· Collect fees, set up auto payments, issue refunds ï‚· Help clients to see the value in what they have purchased ï‚· Customer Retention and Relationship ï‚· Hire and Train new employees ï‚· All HR Responsibilities ï‚· Payroll Creation, Submission, & Completion ï‚· Handled delinquent accounts & collections ï‚· Setup Godaddy websites & Hosting 11/2013 – 11/2014 WeAvail Phoenix, AZ SEO Manager ï‚· Train SEO Technicians at all levels ï‚· Create Training Modules for New Hires (Packets/ Video Tutorials/ Placemats/ ºÝºÝߣshows & More) ï‚· Help clients to understand Search Engine Optimization (SEO) ï‚· Provide SEO services to client’s websites ï‚· Create & Manage social media accounts for Business Owners ï‚· Create Logos, Cover Photos & Videos for clients ï‚· Customer Retention and Relationship ï‚· Providing excellent customer service ï‚· Inbound and Outbound calling to clients ï‚· Respond to emails, faxes and calls from clients ï‚· Reach deadlines, verify phone sales, follow reports ï‚· Collect fees, set up auto payments, issue refunds ï‚· Help clients to see the value in what they have purchased ï‚· Worked online, internationally while in Belize 01/2012 – 06/2012 Xsell Business Consulting LLC Phoenix, AZ Customer Service Representative ï‚· Providing excellent customer service ï‚· Inbound and Outbound calling to clients ï‚· Respond to emails, faxes and calls from clients ï‚· Help clients to understand Search Engine Optimization ï‚· Reach deadlines, verify phone sales, follow reports ï‚· Collect fees, set up auto payments, issue refunds ï‚· Help clients to see the value in what they have purchased ï‚· Customer Retention and Relationship
- 4. 02/2008 – 12/2011 TV Travel Glendale, AZ Customer Service Representative/Supervisor  Responsible for helping customers and potential customers to understand products, services, pricing, policies and procedures.  Handle customer inquiries and complaints, calm angry callers, identify problems and possible resolutions deliver outstanding service, exceed expectations and build long-term loyalty with customers  Authorize charges, refunds, and chargeback responses  As supervisor, hired and trained new employees and handled all escalated calls  Great listening skills, compassionate, organized, and good at multi-tasking 05/2005 – 03/2008 Turn-Key Solutions Phoenix, AZ Sales Professional  Responsible for receiving incoming sales calls  Outbound phone sales  Help potential customers understand the value in what we were selling  Conduct surveys and polls  Collect Payment EDUCATION 09/2007 – 01/2008 Northern Arizona University Flagstaff, AZ Athletic Training  Prevention, Examination, Diagnosis, Treatment and Rehabilitation of injuries and medical conditions in athletes.
- 5. 08/2003 – 05/2007 Thunderbird High School Phoenix, AZ Honors Diploma  Graduated in the top seven percent of class  Member of FCA ACCOMPLISHMENTS 2003 – 2007 Athletic Trainer – Thunderbird High School Phoenix, AZ Sports Medicine  4 years Hands On Experience  Prevention, Examination, Diagnosis, Treatment and Rehabilitation of injuries and medical conditions in athletes  Traveled with sports teams as student athletic trainer COMPUTER/SOFTWARE KNOWLEDGE o SOE o SalesForce o Outlook o Microsoft Office o Excel o Word o PowerPoint o Docusign o Paint.net o Hootsuite.com o Social Media Platforms o Windows (up to 10) o ADP Payroll o EFax o Check man o Stamps.com o GoDaddy Hosting o Blitzdocs