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Tammy Phillips
Roanoke, VA 24018
Phone: 919-803-9721
E-mail: tamphil2016@gmail.com
LinkedIn: https://w ww.linkedin.com/in/tammy-phillips0205
Objectives
To obtain a position that will enable me to use my strong organizational and communication
skills, educational background, and the ability to work well with people
Education
Fairmont State University, Fairmont, WV
Industrial Psychology/Business (1993)
Experience
Multi-Vendor Class Manager (04/2016 10/2016)
Fast Lane (Morrisville, NC - worked remotely in Roanoke, VA)
Built relationships with instructors and worked with them to schedule training events for
public and enterprise deliveries
Planned lab time, facilities, and travel for public and enterprise schedules
Coordinated logistics for enterprise deliveries
Assisted Accounting with invoicing importing data and approving expenditures
Tracked and monitored costs for facilities, instructors, travel, food, labs, courseware, and
transportation
Weekly ordering of courseware for training events
Partner Manager (06/2013  11/2015)
Global Knowledge (Cary, NC - worked remotely in Roanoke, VA)
Managed relationships of 18 partner, including day to day operations as well as long term
relationship building, generating an average of $9 million in annual revenue
Assisted in onboarding of new partners, ensuring successful implementation of
processes/procedures from the start of a new partnership, including contract creation an
updates
Provided continuous process improvement
Supported Enterprise Sales with large, onsite, private training deliveries
 Resume: Tammy Phillips
 Page 2 | [Type your phone number]
Resolved customer satisfaction issues by acting as liaison between sales and the partner to
come to a resolution to preserve the client relationships
Provided training to new sales reps regarding the processes and procedures
Resource Coordinator, Partners (07/2008  06/2013)
Global Knowledge (Cary, NC)
Acted as liaison between sales and partners to coordinate training dates for enterprise
customers, averaging 30 training sessions per week
Managed public training schedule for partner groups, ensuring the accuracy as new dates
were added and removed
Effectively communicated schedule changes to sales
Manager, Enterprise Sales Deliveries (02/2005  07/2008)
Global Knowledge (Cary, NC)
Supervised two employees
Responsible for interviewing and hiring staff
Primary point of contact for multiple internal groups within the company
Compiled data for executive group
Onsite Coordinator/Resource Coordinator (11/1999  02/2005)
Global Knowledge (Cary, NC)
Scheduled enterprise training
Main point of contact with the customer, maintaining contact before, during and after the
training to ensure customer satisfaction
Managed ongoing schedules for equipment and instructors within multiple product lines
Maintained relationships with instructors
Coordinated logistics for enterprise training to ensure customer training went smoothly and
customer was satisfied
Skills
 Problem solving, collaboration, written and oral communication, strong work ethic,
professionalism, positive attitude, teamwork

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Tammy Phillips Resume 10-31-16

  • 1. Tammy Phillips Roanoke, VA 24018 Phone: 919-803-9721 E-mail: tamphil2016@gmail.com LinkedIn: https://w ww.linkedin.com/in/tammy-phillips0205 Objectives To obtain a position that will enable me to use my strong organizational and communication skills, educational background, and the ability to work well with people Education Fairmont State University, Fairmont, WV Industrial Psychology/Business (1993) Experience Multi-Vendor Class Manager (04/2016 10/2016) Fast Lane (Morrisville, NC - worked remotely in Roanoke, VA) Built relationships with instructors and worked with them to schedule training events for public and enterprise deliveries Planned lab time, facilities, and travel for public and enterprise schedules Coordinated logistics for enterprise deliveries Assisted Accounting with invoicing importing data and approving expenditures Tracked and monitored costs for facilities, instructors, travel, food, labs, courseware, and transportation Weekly ordering of courseware for training events Partner Manager (06/2013 11/2015) Global Knowledge (Cary, NC - worked remotely in Roanoke, VA) Managed relationships of 18 partner, including day to day operations as well as long term relationship building, generating an average of $9 million in annual revenue Assisted in onboarding of new partners, ensuring successful implementation of processes/procedures from the start of a new partnership, including contract creation an updates Provided continuous process improvement Supported Enterprise Sales with large, onsite, private training deliveries
  • 2. Resume: Tammy Phillips Page 2 | [Type your phone number] Resolved customer satisfaction issues by acting as liaison between sales and the partner to come to a resolution to preserve the client relationships Provided training to new sales reps regarding the processes and procedures Resource Coordinator, Partners (07/2008 06/2013) Global Knowledge (Cary, NC) Acted as liaison between sales and partners to coordinate training dates for enterprise customers, averaging 30 training sessions per week Managed public training schedule for partner groups, ensuring the accuracy as new dates were added and removed Effectively communicated schedule changes to sales Manager, Enterprise Sales Deliveries (02/2005 07/2008) Global Knowledge (Cary, NC) Supervised two employees Responsible for interviewing and hiring staff Primary point of contact for multiple internal groups within the company Compiled data for executive group Onsite Coordinator/Resource Coordinator (11/1999 02/2005) Global Knowledge (Cary, NC) Scheduled enterprise training Main point of contact with the customer, maintaining contact before, during and after the training to ensure customer satisfaction Managed ongoing schedules for equipment and instructors within multiple product lines Maintained relationships with instructors Coordinated logistics for enterprise training to ensure customer training went smoothly and customer was satisfied Skills Problem solving, collaboration, written and oral communication, strong work ethic, professionalism, positive attitude, teamwork