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- 1. Tania Chakraborty (+91) 9674604008 tania.chakraborty1308@gmail.com ctania1308@ymail.com. HUMAN RESOURCES EXECUTIVE (ZONAL) Certified Professional in Human Resources (MBA) with major certification in B.Sc. Hons. (Botany) and overall experience of 7 years. Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance. Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing personnel manuals, corporate policies, job descriptions and management reports. HR SKILLS HR Department Startup Employment Law HR Policies & Procedures HR Program Management Staff Recruitment & Retention Employee Relations Alternative Dispute Resolution (ADR) Benefits Administration Orientation & On- Boarding Training & Development Performance Management Organizational Development PROFESSIONAL EXPERIENCE Microsoft Corporation India Pvt. Ltd. (Device) West Bengal, Kolkata as a Regional HR Executive for field force team. HR Generalist, Jan 2013 to present. Recruited to help existing field force in respective branches in eastern region, guiding the startup and management of a full spectrum of HR operations, systems and programs. Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR generalist workplace issues. Key Results: Played a key role in ensuring the work structure by updating job requirements and job descriptions for all positions. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation. Fostered a teamwork and helps preparing employees for assignments by establishing and conducting orientation and training programs. Negotiated approximately 50 salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and nonexempt level for senior levels. Ensure proper planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees, scheduling management conferences with employees, hearing and resolving employee grievances; counseling employees and supervisors. Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible.
- 2. Maintaining employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management, directing the processing of benefit claims, obtaining and evaluating benefit contract bids, awarding benefit contracts, designing and conducting educational programs on benefit programs. Revised job descriptions across all levels. Shadowed and interviewed employees to construct an accurate picture of the duties and skills required for each position. PAST EXPERIENCE RELIANCE RETAIL LTD (RDRL), KOLKATA A leading Consumer Durable Information Technology and Telecom Retail company, employing 4,500 professionals. As a CRM (Customer Relationship Manager) & HR Executive Oct 2011- Jan 2013 Promoted to fulfill a broad range of Product and after Sales service and also controlling HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records. Co-chaired annual flex-enrollment meetings, resolved conflicts between customer grievances and employee, coordinated health fairs to promote employee wellness and performed exit interviews. Key Results: Trained 25-member management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions. End to end responsibility for execution of customer loyalty program through various channels like one on one discussion, tele-calling , marketing programs etc with the help of existing team members. To set a process of capturing customer/employee feedback and their satisfaction level and act on the same. To resolve customer queries regarding subscription and resolve complaints, if any regarding the same. Manage the payroll of sales consultants deployed across stores & also look after their recruitment process. DIREXIONS MARKETING SOLUTIONS PRIVATE LTD, KOLKATA - Direxions marketing solutions private Ltd is an independent ISO certified marketing agency who offer cutting edge direct and integrated marketing solutions to companies who want to acquire, retail and build relationships with customers, distribution and sales channels or employees. The interactions with various management personnel provided me an opportunity to build upon my communication skills and understand the various functions of operation and other related fields. Joined as a Customer Support Executive and promoted as a Supervisor (Operations) during 6 months. Looking after the Ananda Bazaar Patrika (ABP) subscription process (Jan 2009 Oct 2011) Key Results: Subscription Process - Renewal Profile Updating of overall ABP subscriber in India Handle a Customer Relation Management Team (E-mail Helpdesk) Maintaining relation with the existing customers. Handled a team of 25 Members & user of basic SAP systems Looked after the admin and overall operation part of designated team. Previously associated with VOGUE magazine, customer care Dept.
- 3. EDUCATION & CERTIFICATIONS CALCUTTA UNIVERSITY WB, Kolkata Bachelor of Science (BSc) in Botany (with honours), 2009 62% SIKKIM MANIPAL UNIVERSITY WB, KOLATA Regular course in Master of Business Administration: Human Resource, 2009 -2011 75% OF NOTE Professional Development: Attended certified Seminars for training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers compensation and workplace safety/security. Crash Course in Photography Diploma Holder Bharatnatyam Participated in College Debate Competitions & won accolades in Quizzing. Computer Skills: Exposures : Proficiency in MS-Office (Word, Excel, PowerPoint, Access, Outlook),Internet Working Knowledge Operating System: Windows Software : Equipped with SAP CRM Personal Details: Date of Birth : 13th Aug, 1988 Fathers Name : Mr. Sukumar Chakraborty Nationality : Indian Marital Status : Married Languages Known : English, Hindi, Bengali and Assamese Hobbies : Travelling & reading. Place: Date: