The document outlines operational procedures for managing terminal areas at an airport, including curb management, crowd control, allocation of space, and cleaning and maintenance. It provides details on implementing effective signage and designated areas for curb management, using stanchions and ensuring processing points are sufficiently staffed to control crowds, allocating dedicated or shared counters for airline use of space, and having a detailed cleaning log and feedback system that includes baggage systems, elevators, escalators and more. It also provides examples of Tokyo Haneda airport being the world's cleanest and size statistics for terminals.