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Terry Robinson Resume
- 1. Terry Robinson P.O. Box 274, Town Creek Al, 35672 * 256-410-9284 * mrterryrobinson@yahoo.com OBJECTIVE To obtain a Cyber Security and Technical support position within a professional environment that enables me to maximize and advance my computer Cyber Security and Technical support knowledge and experience. Previously Held Security Clearance with United States Air Force EDUCATION 2016- Pursuing Master Degree 2012 – 2016 ITT Technical Institute Madison, AL Bachelor Degree Cyber Security Mar- 2016 Associate of Science Degree in Information Technology Jun - 2014 2006-2008 Achieved 1C072 qualification Scott AFB, IL 2005-2006 Air University-Airman Leadership Community College of the Air Force Scott AFB, IL 2002-2002 United States Air Force Basic Military Training Lackland AFB, TX 1995-2001 Hazlewood High School Town Creek, AL SKILLS Security  Norton Anti-Virus  McAfee  Spyware  Virus and Spam removal  Firewalls  VPN’s  Security Auditing  Cyber Crime Forensics  Legal Security Context  Security Policies  Hacking and Countermeasures  Windows Security Operating Systems  Windows 98/2000/ME/XP/NT/7  Macintosh Hardware  Dell, Hewlett Packard, Apple, Toshiba, Sony, E Machine  Install, configure and troubleshoot PC’s  DSL modems  Laptops  Wireless cards  USB adapters  Video Cards  Sound Cards  Assemble PC’s to the component level Networking  Subnet Masking  IP Addressing  LAN/WAN Technology  TCP/IP Protocols  Router configuration: Cisco, Belkin, NetGear, Linksys  GUI Applications  Ethernet Drivers  CLIENT-SERVER NETWORKING  DATABASE  Voice Over Internet Phone (VOIP) Software  Microsoft Word, Excel, PowerPoint, Access, Outlook  Linux Networking  Linux Security  SAP (Systems Applications and Products) Customer Service  Strong written and oral communication skills  Strong ability to patiently assist customers with diagnosis and problem resolution  Resolve issues to the satisfaction of the customer and the company EXPERIENCE 2014-Present Huntsville AL, WOWWAY INTERNET CABLING CO. Circuit Design  Support day to day tasks of business, Internal Management Networks, and Corporate network  Generate the Design Layout Records, on a per order basis, for both Cable and fiber facilities necessary to achieve the successful completion of each provisioning work order  Build and test circuits across network  Work with Network Optimization, Network Planning, IP Engineering, Network Provisioning and other engineering groups to ensure high quality designs  Recommend technical solutions specific to product requirements and strategy  Ensure reliability and network diversity by taking into account load and balance of new and existing facilities
- 2.  Maintain accurate circuit record database  Utilize and assign network facilities and equipment using network inventory system.  Provide support to resolve complex circuit provisioning problems  Ensure continuous quality improvement and reduced cycle times for design completion.  Manage work queues as well as to prevent delinquent tasks and resolution  Assist with technical questions/resolutions from other WOW colleagues  Coordinate own responsibilities with those of other team members so no order is delayed  Assess problems, research alternatives and pursue acceptable solutions while remaining within  Company guidelines  Complete complex and non-complex orders across the footprint  Alert management to revenue affecting road blocks  All other duties as assigned Test and Turn Up/Administration/Clerical  Verify and process all business orders including: new installations, upgrades/downgrades, service requests, LNP's, disconnects, and contract renewals  Complete order entry and billing activity for business customers  Screen business orders for accuracy, such as pricing, discounts, etc.  Understand task dependencies and timing required to provide customer with a seamless installation  Status opportunities in the CRM for accurate commission payout  Keep supervisor advised of any operational issues with regard to the order  Gather data and prepare reports to measure the effectiveness of our service and support activities as required by management  Other necessary clerical work as defined by management, including research, filing, assistance with mailings, and other related duties  All other duties as assigned 2010-Present Town Creek Robinson Tech Repair IT Repair Technician  Diagnose various computer problems and offer suggestions on repairs.  Test various equipment for failure and make recommendations on replacements.  Restored software and hardware equipment.  Repaired and changed and restored drives, monitors and hardware essentials. 2008-2010 Athens AL Brown Ferry/ TVA Equipment Technician  Performed duties as modest assistance working with different trades of companies from welders, pipe-fitters-, to electric and pluming  Maintain secure information on highly cost equipment from nuclear turbines, to reactor coolers. 2002-2008 United States Air Force McChord AFB-Scott AFB Aviation Research Management (1C0X2)  Performs and manages aviation and parachutist Host Aviation Resource Management (HARM) and Squadron Aviation Resource Management (SARM) functions related to scheduling, standardization and evaluation, flying and ground training, aviation flight records, parachutist jump records and squadron operations. Operates and maintains the Aviation Resource Management System (ARMS).  Reviews aviation mission accomplishment reports for accuracy. Initiates actions to support aviation management policies and procedures, and conducts aircrew and parachutist interviews. Prepares and processes aeronautical and military pay orders and flight authorizations.  Performs aviation and parachutist resource management functions. Monitors flight physicals, physiological training, aircrew qualifications, and other aircrew and parachutist-related programs. Schedules aircrew training and aircraft sorties, and maintains mission information. Monitors individual flight requirements, unit flying hours, and aviation requirement changes.  Maintains control and accountability for ARMS data. Controls security access to ARMS data interfaces, and advises on matters pertaining to ARMS requirements and modifications.  Inspects and evaluates production and maintenance of aviation flight and parachutist jump records, files, and reports. Evaluates completed work and group performance. Ensures functional directives are accurate and complete. Reviews aviation resource management procedures and recommends changes. Reviews trend analysis.
- 3.  1C072. Qualification in and possession of AFSC 1C052. Also, experience in performing or supervising functions such as aircrew scheduling, aviation flight and parachutist jump records maintenance, or maintaining ARMS .