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Testimonials
- 1. My husband and I are delighted and very impressed. Thank you once again for your exemplary service. Laura, March 2015 Details like this make me and my partner happy and looking forward to booking again with you. Lucas, February 2015 Thank you Keith! I appreciate your excellent customer service! Jon, February 2015 Keith - I am impressed at how quickly and successfully you have resolved our disappointment and in future I shall come to Mr & Mrs Smith for any holiday quotations I need. Valerie, November 2014 Keith - Mr & Mrs Smith have dealt with this in a professional & persistent manner throughout not to mention constantly communicating with me to get a positive outcome. Thank you! I would definitely recommend Mr & Mrs Smith to other friends in the future. Amanda, November 2014 Keith - The mistake was not yours but you have done everything at your disposal to rectify the matter, a testament to your excellent customer service skills. You are a credit to Mr & Mrs Smith. Deborah, October 2014 Keith - Thank you very much for sorting all this out for us, we do not normally complain, but no hot water on holiday... Well, you know! We are very pleased with how efficient and consistently great Mr & Mrs Smith's service is. Marcus, October 2014 Keith - Thank you very much for resolving the issue so quickly and comprehensively. It shows that your after sales service quality is equal to your hotel selection and sales service - another reason for us to continue to book with you guys. Alan, SilverSmith June 2014 Keith - Thank you so much for dedicating your time with this matter. We really appreciate what you did for us and we truly feel rewarded for the bad moments we had. We hope to book again with Mr & Mrs Smith in the near future. Gabriella, May 2014 Keith - Your Customer Service is excellent and will definitely be booking again with you soon! Rebecca, April 2014 Dear Keith. Thank you for your prompt response, we brought it to your attention as we knew we would not be the only guests to be affected. Clearly you have handled the situation extremely well and we are very grateful
- 2. for the outcome. We now feel fully confident to continue booking our holidays with you in the future. Jo, April 2014 Dear Keith. Thank you so much for turning our disappointment into a chance for another "later" celebration for my wife's birthday. We are both thankful and are impressed with your excellent customer service. Bob, April 2014 Thank you Keith. I certainly appreciate the gesture. It is however in keeping with what I have come to expect from Mr & Mrs Smith and you should know how much it means to me to be treated in this way. John, SilverSmith March 2014 I very much appreciate that you took the time to read my email and pass my feedback on to the hotel. I look forward to booking my accommodation again with Mr & Mrs Smith for my upcoming trip in a few months' time. You do have a great selection of hotels to choose from - making a choice is the hardest part. Sandra, February 2014 Thank you so much for the way this has been handled. I am very impressed with your attention and approach. Richard, February 2014 Thank you very much for your prompt attention and concern, not to mention what I am sure will prove to be a very satisfactory solution. I will be writing to the travel press on our return congratulating you on the way in which this was handled. Mark, SilverSmith January 2014 We much appreciate this and value how this is being handled in such a pro-active, professional and courteous manner. These gestures certainly motivates us to be loyal members. Many thanks! Patty, SilverSmith January 2014 Thank you for your speedy and pro-active approach. One of my colleagues here in the British Embassy heard about the fire and I was impressed that you had already contacted me to let me know. It shows Mr & Mrs Smith really does take care of its members. William, January 2014 Thanks so much for arranging this! I truly wasn't expecting that anything could be done, so am very impressed and thankful that you and the team have gone above and beyond to sort something out. I was already a big fan of Mr & Mrs Smith, but this has totally exceeded my expectations in terms of customer service...many thanks. Amanda, October 2013 I really appreciate you sorting this out for us, and so quickly. It is sometimes inevitable that mistakes happen but, to me, what is important is how they are put right. You have done that. Robert, October 2013
- 3. Thank you for your kind concern and diligent follow-up to ensure the quality and service standards of your recommended hotels. Sky, September 2013 Thank you so much for handling this matter in such a professional manner. I greatly appreciate your hard work. I have used Mr & Mrs Smith in the past and thanks to your efforts I will continue to do so. Chris, August 2013