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T.harrington resume 7-2019
- 1. 1 Tracy Harrington 275 42nd Ct NW East Wenatchee, Wash. 98802, 425-512-5020 (cell/home) notsotracy@gmail.com I am an honest and hard working individual. I am diligent, detailed and dependable. I adapt well to change and have many transferable skills. I am reliable and innovative, I strive for excellence and work well individually or as part of a team. Areas of Expertise Equipment Operations Scheduling Inventory Control & Reduction Leadership Skills Materials Planning Process control Training /Coaching Multi-tasking Process Improvement Professional Experience Service Coordinator Alpine Aire Heating & Cooling, Inc. April 2017 to Present 1306 Walnut St. Wenatchee, Wash. 98801 Maintain the Service Techniciansdaily/hourly schedule and prioritize technician dispatch based on level of urgency. Receive and respond to all incomingphone calls as well as calls received by the answeringservice. Receive and respond to all emails submitted to customer service via Alpine Aire website, Demandforce (reputation management& appointment scheduling service) and after hours answeringservice. Monitor calls for technicians and make routingadjustments usingGPS Fleet Service and ESC Service Management Software (Navigation and Dispatch Software). Notify customers in a timely mannerof estimated time of arrival for service. Reschedule appointments as needed, i.e. customer request, parts availability, weather related issues and emergencies. Provide clearand concise communication with bookkeeping, departmentmanagers, technicians, installers and the sales team as well as providingaccurate lead times to the companys customers. Have a thorough knowledge of the geographical service area to ensure productivity, efficiency and safety. Service areas include Chelan, Douglas, Kittitas, Grant and Okanogan Counties. Additionally, service provided to Stevens, Blewett and Snoqualmie Passes. Maintain and create customer accounts. Ensure correct location address and ability to locate via Google maps. Apply correct tax codes, zoningand include destination fee when applicable. Maintain and update current mailingand billinginformation as provided by the customer. Input and update customers equipmentlistbi-annually oras provided by the Installation Team. Input Contractual Service Agreements, both residential and commercial. Report service related issues and/ordiscrepancies to the Service Manager. Operations Mgr & KeyCarrier - Marshalls October 2014 to March 2018Wenatchee Valley Mall, 323 Valley Mall Pkwy, East Wenatchee, Wash. 98802 Create effective production schedules for optimal efficiency utilizingthe Kronos schedulingsystem. I am currently scheduling70 employees to cover seven departments. Facilitate all Human Resource duties includingon boarding, hiringand trainingin Oracle. Plan and maintain supply orders. Simplify complex tasks. Regulate and expedite sub contractors.
- 2. 2 Provide annual performance reviews. Maintain equipment - compactors, loadingdocks, heatwrapper, registers, monitors, printers & payment terminals. All cash handlingincludingarmored cartransactions. Perform security audits and collaborate with the Loss Prevention Team. I am the MOD (Manager on Duty) forstore open, overseeingthe floorteam, truck team, frontend team, cash office associate and ensuringthe store is open and ready forbusiness on time. I am the MOD (Manager on Duty) forstore close, overseeing the sales floorand recovery teams, the frontend team and ensure completed and timely customer transactions. Complete a full store security check and lock the business, secure all funds and set the alarm system. Perform all Store Manager Duties in his/herabsence. Merchandise and maximize the sales floorwhile providingoutstandingCustomerService. Guest Service Manager -Haggen/TOPFoods July 2000 to October 2014 21900 Hwy. 99 Edmonds, Wash. 98026 Kronos schedulingsuper user trainer. Facilitate all Human Resource duties includingon boarding, hiringand training. Plan and maintain supply orders. Maintain equipment, registers, monitors, printers, self-scan stations & paymentterminals. All cash handlingincludingarmored cartransactions. Provide annual performance reviews. Perform all Store Manager Duties in his/herabsence. Event and Demo Coordinator Reduced back room inventory level from $75K down to $25K in justsix months while increasingsales by more than 10% while atBulk Foods Manager position. Owner and Operator January 1996 to May 2000 Winners Circle Tack & Leather Company 410 N. Olympic - Arlington, Wash. 98223 I builta business from conception through start-up. I managed a retail operation on a daily basis. I performed the day-to-day bookkeepingfunctions, as well as, all receivingfunctions. Worked harmoniously with suppliers and competitors in the area and builta strong and loyal customer base while workingwith the City of Arlington to achieve a respected position within the community. Planner / Buyer - Fluke Corporation August 1983 to June 1996 6920 Seaway Blvd. Everett,Wash. 98203 Planned and purchased components usingthe MRP (material requirement planning) system. Responsible forachievingdeadlines of shipments, failure to do so could result in a loss of revenue and stop or hinder production. I created a DPN and MA (discontinued parts and material alerts) system to notify all users of any discontinued orallocated components. Responsible forschedulingand instructing machine operators, worked with maintenance personal ensuring machinery was workingto its maximum capacity. I worked extensively involved with inventory control, includingthe developmentof SMT (surface mount technology)inventory control system. I worked as a liaison between the production, planning, buyingand engineeringcommunities. I was able to save the company over$7000 annually by workingwith a supplierto perform an in-line inspection program. High School Diploma Equivalent-1979
- 3. 3 Edmonds Community College Edmonds, Wash. 98026