The document discusses various aspects of negotiation including goals of achieving a contract or relationship, attitudes of having a win-win or win-lose approach, types of communication being direct or indirect, the importance of preparation by determining goals, knowing your bottom line and competitors, and using psychological knowledge to your advantage. It also asks about the most stressful and successful negotiations one has experienced and what attitude is best to have in a negotiation.
A Growth Mindset. Your Job is Selling Change. Sell the problem, not the Solution. Marketing Today Becomes Sales Tomorrow. What Great Salespeople Do Differently. Closing with Confidence: Personal Sales Skills Action Plan
Career planning is a long process. Sometimes you get lost along the way, but hopefully this presentation can direct you to the right destination.
More themed slides here: https://slideshop.com/Themed-際際滷s
Words are incredibly important in sales, so we wanted to learn which words are most important. It turns out these 13 words are some of the best to close deals and earn prospects trust.
My Last Lecture - Leadership Lessons From My Procter & Gamble CareerEd Burghard
油
This is the last lecture I gave on the day I retired from Procter & Gamble. The purpose was to share some of my career lessons. I thought it would be appropriate to share broadly in case it can inspire better leadership performance.
The document outlines 12 styles of advertisements and how they appeal to consumers' emotions and reasoning. It describes each style and provides examples, noting that the styles aim to persuade consumers by appealing to their sense of identity, desire to improve their lives, empowerment, competitiveness, attraction to celebrity endorsements, and sense of connection. The styles can also be combined to increase entertainment and appeal to both emotion and reason. The overall goal of any ad is to engage and connect with the audience.
V2 how to build habit forming products by arAsif Rajani
油
The document discusses how to build habit-forming products using a "Hooked Model". The model involves 4 steps: 1) Triggers that prompt action, 2) Actions that anticipate rewards, 3) Variable rewards that satisfy cravings but leave users wanting more, and 4) Investments that increase the likelihood of returning. Triggers can be external cues from the environment or internal cues from user emotions. Actions depend on user motivation and ability. Rewards activate the nucleus accumbens and keep users engaged through variability. Investments load the next trigger and improve the product with use. The model provides a framework to understand user behavior and design addictive products.
The document discusses the Net Promoter Score, a customer loyalty metric. It is obtained by asking customers to rate their likelihood of recommending a company on a scale of 0 to 10. Responses are categorized as Promoters, Passives, or Detractors to calculate the Net Promoter Score. Twenty sales hunting tips are provided, such as using umbrella questions to get customers talking and learning customers' goals. Principles of negotiation skills and adopting creative thinking are also summarized. The document concludes with motivational tips and discussing retail around the world.
Design Thinking & Lean UX for Enterprise_UXNightAdam Williams
油
This is the Design Thinking framework the IBM Bluemix Garage uses to approach enterprise client work. It incorporates IBM Design Thinking, Lean Startup, and Lean UX Methodologies.
It was presented at CascadedSF's UXNight on 2/1/17 as SF Galvanize.
Rational versus emotional inside the mind of your buyerB2B Marketing
油
This document discusses how emotion is important in B2B marketing because business people are still people with emotions even at work. It argues that the common assumptions that business decisions are made entirely rationally and through a single logical decision are flawed, as purchasing decisions actually involve many "micro-yesses" that are highly emotive. The document introduces behavioural economics as a framework that combines neuroscience and psychology to understand how people actually think and make decisions using two systems - fast, intuitive thinking and slow, rational thinking. It discusses various cognitive biases and techniques like framing, cognitive ease and implicit/explicit goals that can influence purchasing decisions in emotionally-driven ways.
Word Power: 11 Techniques for Writing More Persuasive CopyBarry Feldman
油
Learn 11 of the most effective techniques for increasing conversion with persuasive copywriting. This presentation includes inspiring examples of epic persuasion plays to help you understand how to pack your pages with profit-driving word power.
The document outlines the core ideology of contributing to the development of the nation by ensuring the growth of MSMEs, job creation, reducing poverty, and developing skills among citizens, youth, and entrepreneurs. It aims to fulfill these commitments through passionately focused products and services for target groups. The presentation introduces creative thinking techniques to improve personal and business life by overcoming fears and doubts, including thinking toys, challenging assumptions, and considering different viewpoints. It discusses applying these techniques to approach problems in unconventional ways.
The document summarizes key points from Daniel Pink's book "To Sell is Human" in three minutes. It discusses how sales has evolved from a profession that relied on deception to one where customers have access to information online. As a result, the balance of power has shifted from sellers to buyers. It also notes that in modern workplaces, all employees spend about 40% of their time doing some form of selling. Finally, it provides lessons on cultivating the right mental attitude from Thomas Jefferson and on demonstrating attunement, buoyancy, and clarity when interacting with buyers.
Here is a role play demonstrating attunement:
Buyer: I'm just not sure this neighborhood is right for us. The schools don't seem that good.
Agent: Okay, I can understand your concern about the schools. As a parent myself, I know how important education is. Where are you and your family coming from, and what are you looking for in a new community?
Buyer: We're moving here from out of state. We really want a safe, family-friendly area with good community feel. But the schools are a big factor for us.
Agent: It makes total sense that schools are a priority. When I first moved here with my kids, the schools in this neighborhood didn
Could Better Questions Lead to More Wallet Share? That's a Good Question!Integrity Solutions
油
From Integrity Solutions at the Bank Trainers 2018 Conference. Is your current sales training compounding the problem of peoples belief that selling is a bad word? What if your team didnt have all that negative baggage about sales? What if they viewed the role of asking better questions as uncovering and fulfilling customer needs? We look at the benefits of asking better questions in strengthening customer relationships, and how to overcome the fear of asking them.
This presentation caters to Idea Stage Startups, wannapreneurs and other passionate individuals who want to solve real world problems. It describes some best practices of the ideation process and classifies the ecosystem into four zones and introduces some tips on how wannapreneurs can think about their idea. The Problem/Opportunity Zone, The Solution Zone, The Ideation Zone, The Implementation Zone.
Dimensional Design provides marketing quotes and exercises to energize marketing teams. Some key ideas include: differentiation is critical for survival; marketing is a system that needs fuel; be authentic and ask questions to spark curiosity; evaluate your strategy through whiteboarding exercises; and lead the curve through persistence and listening to customers. The document encourages marketing teams to refine what works, innovate, and design with emotion and the customer's context in mind.
Make hypotheses and biases explicit and test them rigorously. Choose proxies for real customers wisely, such as extreme users. Formulate challenges in the form of "how might we" questions before searching for solutions. Challenge divergence to create choices and convergence to make choices. Bad products can point to unfulfilled needs; determine if failure is from lack of need or poor solution. Surprising insights are most valuable. The product owner decides and solutions must meet human, technical, and business criteria within 40 hours.
This document discusses strategies for effective negotiation. It provides tips for women on how to prepare, conduct negotiations, and close deals. Some key points include:
1) Women initiate negotiations less often than men due to lower confidence and setting lower goals. Effective preparation includes getting clear on your wants, leverage, and concession packages.
2) During negotiations, generously listen, look for underlying interests, use fact-based arguments, and ask open-ended questions. Most deals get done in the final 20% of negotiations.
3) Properly closing includes getting confirmation of all agreements in writing to solidify the deal and protect your interests going forward. Following through on your commitments is important for future success.
To Sell Is Human: The Surprising Truth About Moving Others - a summaryExotel
油
This document provides guidance on modern sales techniques. It emphasizes attunement to customers through active listening, taking their perspective, and focusing on how to serve their needs rather than make sales. Some key points include: reducing power to increase empathy; finding uncommon commonalities; thinking of the customer's perspective by picturing them in meetings; embracing rejection through self-reflection; asking open-ended questions to understand customers' needs compared to available options; and upserving customers by doing more than expected to create memorable experiences rather than just making sales. The overall message is that sales requires attuning to customers, having buoyancy to handle rejection, and providing clarity on how solutions fulfill needs in order to serve customers effectively.
Sales Productivity Tips from the ExpertsMark Gibson
油
This document is a collection of tips for improving sales productivity from various experts. It is edited by Mark Gibson and Rajesh Setty and contains 25 chapters offering short articles on topics like listening skills, negotiating, using social media, and storytelling. The tips are intended to help salespeople improve their performance and better meet customer needs through strategies like disagreeing respectfully with clients to gain their trust, focusing on listening over talking, and reusing high-quality content.
In this presentation, created for MIT's Integrated Design & Management (IDM) program, I cover some of my lessons learned from past jobs.
Topics include startups, entrepreneurship, recruiting / team-building, a little bit of angel investing and advisory, and a couple of case studies.
The document discusses the principles of lean startup as learned from Steve Blank and Eric Ries. It emphasizes building a lean team, developing a lean product focused on customers through iterative prototypes, and getting early feedback from potential customers rather than focusing on scale. The goal is to identify the problem customers face, create a superior solution to existing options, and ensure the solution is compelling enough to change customer behavior.
empionu brokastis nr.18 / Tatjana Baranovska / Ko cilvki iekros nkamgad [...NORD DDB RIGA
油
This document outlines five key consumer trends for 2015:
1. Post-demographic consumerism - Consumers can choose products and brands without regard to demographic groups.
2. Mentor-to-prot辿g辿 - People seek out mentors and give advice through social networks and messaging apps.
3. Leaps of faith - Companies offer experiences with unknown outcomes to engage customers through surprises.
4. Brand redemption - Brands work to make amends for past mistakes and become more socially responsible.
5. End of waiting - Customers have no tolerance for wait times, so companies find ways to reduce delays.
The document discusses how advertising is changing and may no longer be called advertising in the future. It provides examples of creative advertising campaigns from various brands like Old Spice, Gatorade, Tropicana, Livestrong, IKEA, Heineken, Bud Light and others that used fresh ideas and techniques beyond traditional advertising. The clients in one case took a show away because the creative work went beyond what was expected. Overall it advocates that any media or technique can work if creative thinking and new ideas are used at the heart of the work.
V2 how to build habit forming products by arAsif Rajani
油
The document discusses how to build habit-forming products using a "Hooked Model". The model involves 4 steps: 1) Triggers that prompt action, 2) Actions that anticipate rewards, 3) Variable rewards that satisfy cravings but leave users wanting more, and 4) Investments that increase the likelihood of returning. Triggers can be external cues from the environment or internal cues from user emotions. Actions depend on user motivation and ability. Rewards activate the nucleus accumbens and keep users engaged through variability. Investments load the next trigger and improve the product with use. The model provides a framework to understand user behavior and design addictive products.
The document discusses the Net Promoter Score, a customer loyalty metric. It is obtained by asking customers to rate their likelihood of recommending a company on a scale of 0 to 10. Responses are categorized as Promoters, Passives, or Detractors to calculate the Net Promoter Score. Twenty sales hunting tips are provided, such as using umbrella questions to get customers talking and learning customers' goals. Principles of negotiation skills and adopting creative thinking are also summarized. The document concludes with motivational tips and discussing retail around the world.
Design Thinking & Lean UX for Enterprise_UXNightAdam Williams
油
This is the Design Thinking framework the IBM Bluemix Garage uses to approach enterprise client work. It incorporates IBM Design Thinking, Lean Startup, and Lean UX Methodologies.
It was presented at CascadedSF's UXNight on 2/1/17 as SF Galvanize.
Rational versus emotional inside the mind of your buyerB2B Marketing
油
This document discusses how emotion is important in B2B marketing because business people are still people with emotions even at work. It argues that the common assumptions that business decisions are made entirely rationally and through a single logical decision are flawed, as purchasing decisions actually involve many "micro-yesses" that are highly emotive. The document introduces behavioural economics as a framework that combines neuroscience and psychology to understand how people actually think and make decisions using two systems - fast, intuitive thinking and slow, rational thinking. It discusses various cognitive biases and techniques like framing, cognitive ease and implicit/explicit goals that can influence purchasing decisions in emotionally-driven ways.
Word Power: 11 Techniques for Writing More Persuasive CopyBarry Feldman
油
Learn 11 of the most effective techniques for increasing conversion with persuasive copywriting. This presentation includes inspiring examples of epic persuasion plays to help you understand how to pack your pages with profit-driving word power.
The document outlines the core ideology of contributing to the development of the nation by ensuring the growth of MSMEs, job creation, reducing poverty, and developing skills among citizens, youth, and entrepreneurs. It aims to fulfill these commitments through passionately focused products and services for target groups. The presentation introduces creative thinking techniques to improve personal and business life by overcoming fears and doubts, including thinking toys, challenging assumptions, and considering different viewpoints. It discusses applying these techniques to approach problems in unconventional ways.
The document summarizes key points from Daniel Pink's book "To Sell is Human" in three minutes. It discusses how sales has evolved from a profession that relied on deception to one where customers have access to information online. As a result, the balance of power has shifted from sellers to buyers. It also notes that in modern workplaces, all employees spend about 40% of their time doing some form of selling. Finally, it provides lessons on cultivating the right mental attitude from Thomas Jefferson and on demonstrating attunement, buoyancy, and clarity when interacting with buyers.
Here is a role play demonstrating attunement:
Buyer: I'm just not sure this neighborhood is right for us. The schools don't seem that good.
Agent: Okay, I can understand your concern about the schools. As a parent myself, I know how important education is. Where are you and your family coming from, and what are you looking for in a new community?
Buyer: We're moving here from out of state. We really want a safe, family-friendly area with good community feel. But the schools are a big factor for us.
Agent: It makes total sense that schools are a priority. When I first moved here with my kids, the schools in this neighborhood didn
Could Better Questions Lead to More Wallet Share? That's a Good Question!Integrity Solutions
油
From Integrity Solutions at the Bank Trainers 2018 Conference. Is your current sales training compounding the problem of peoples belief that selling is a bad word? What if your team didnt have all that negative baggage about sales? What if they viewed the role of asking better questions as uncovering and fulfilling customer needs? We look at the benefits of asking better questions in strengthening customer relationships, and how to overcome the fear of asking them.
This presentation caters to Idea Stage Startups, wannapreneurs and other passionate individuals who want to solve real world problems. It describes some best practices of the ideation process and classifies the ecosystem into four zones and introduces some tips on how wannapreneurs can think about their idea. The Problem/Opportunity Zone, The Solution Zone, The Ideation Zone, The Implementation Zone.
Dimensional Design provides marketing quotes and exercises to energize marketing teams. Some key ideas include: differentiation is critical for survival; marketing is a system that needs fuel; be authentic and ask questions to spark curiosity; evaluate your strategy through whiteboarding exercises; and lead the curve through persistence and listening to customers. The document encourages marketing teams to refine what works, innovate, and design with emotion and the customer's context in mind.
Make hypotheses and biases explicit and test them rigorously. Choose proxies for real customers wisely, such as extreme users. Formulate challenges in the form of "how might we" questions before searching for solutions. Challenge divergence to create choices and convergence to make choices. Bad products can point to unfulfilled needs; determine if failure is from lack of need or poor solution. Surprising insights are most valuable. The product owner decides and solutions must meet human, technical, and business criteria within 40 hours.
This document discusses strategies for effective negotiation. It provides tips for women on how to prepare, conduct negotiations, and close deals. Some key points include:
1) Women initiate negotiations less often than men due to lower confidence and setting lower goals. Effective preparation includes getting clear on your wants, leverage, and concession packages.
2) During negotiations, generously listen, look for underlying interests, use fact-based arguments, and ask open-ended questions. Most deals get done in the final 20% of negotiations.
3) Properly closing includes getting confirmation of all agreements in writing to solidify the deal and protect your interests going forward. Following through on your commitments is important for future success.
To Sell Is Human: The Surprising Truth About Moving Others - a summaryExotel
油
This document provides guidance on modern sales techniques. It emphasizes attunement to customers through active listening, taking their perspective, and focusing on how to serve their needs rather than make sales. Some key points include: reducing power to increase empathy; finding uncommon commonalities; thinking of the customer's perspective by picturing them in meetings; embracing rejection through self-reflection; asking open-ended questions to understand customers' needs compared to available options; and upserving customers by doing more than expected to create memorable experiences rather than just making sales. The overall message is that sales requires attuning to customers, having buoyancy to handle rejection, and providing clarity on how solutions fulfill needs in order to serve customers effectively.
Sales Productivity Tips from the ExpertsMark Gibson
油
This document is a collection of tips for improving sales productivity from various experts. It is edited by Mark Gibson and Rajesh Setty and contains 25 chapters offering short articles on topics like listening skills, negotiating, using social media, and storytelling. The tips are intended to help salespeople improve their performance and better meet customer needs through strategies like disagreeing respectfully with clients to gain their trust, focusing on listening over talking, and reusing high-quality content.
In this presentation, created for MIT's Integrated Design & Management (IDM) program, I cover some of my lessons learned from past jobs.
Topics include startups, entrepreneurship, recruiting / team-building, a little bit of angel investing and advisory, and a couple of case studies.
The document discusses the principles of lean startup as learned from Steve Blank and Eric Ries. It emphasizes building a lean team, developing a lean product focused on customers through iterative prototypes, and getting early feedback from potential customers rather than focusing on scale. The goal is to identify the problem customers face, create a superior solution to existing options, and ensure the solution is compelling enough to change customer behavior.
empionu brokastis nr.18 / Tatjana Baranovska / Ko cilvki iekros nkamgad [...NORD DDB RIGA
油
This document outlines five key consumer trends for 2015:
1. Post-demographic consumerism - Consumers can choose products and brands without regard to demographic groups.
2. Mentor-to-prot辿g辿 - People seek out mentors and give advice through social networks and messaging apps.
3. Leaps of faith - Companies offer experiences with unknown outcomes to engage customers through surprises.
4. Brand redemption - Brands work to make amends for past mistakes and become more socially responsible.
5. End of waiting - Customers have no tolerance for wait times, so companies find ways to reduce delays.
The document discusses how advertising is changing and may no longer be called advertising in the future. It provides examples of creative advertising campaigns from various brands like Old Spice, Gatorade, Tropicana, Livestrong, IKEA, Heineken, Bud Light and others that used fresh ideas and techniques beyond traditional advertising. The clients in one case took a show away because the creative work went beyond what was expected. Overall it advocates that any media or technique can work if creative thinking and new ideas are used at the heart of the work.
This document discusses patients who leave the hospital against medical advice (AMA) and the common misconception that their insurance will not cover costs incurred. It notes that approximately 1-2% of hospital discharges are AMA patients, who tend to be young, male, uninsured or on Medicaid. A recent study found that 100% of AMA patients in a Northshore emergency department were fully reimbursed by their insurance. The document recommends educating physicians, removing misleading statements from forms, and having doctors discuss concerns with patients and try to find a compromise treatment plan to avoid patients leaving AMA.
This document discusses challenges facing businesses in transitioning to digital spaces and provides advice from experts in their fields. Ulrika Ploniece, director of Latvia's innovation agency, notes that trends must be observed over time to understand changes in customer behavior. Film director and pedagogue Pteris Kr朝lovs reflects that important dramas have been created by presidents, explorers, political leaders and others.
Racionli par Iracionlo/ DDB empionu Brokastis (20.08)NORD DDB RIGA
油
Racionli par iracionlo, jeb kd勅 cilvki saka vienu, tau dara otru.
Piedv Pteris 超朝sis, DDB strat庁iskais plnotjs
Ststs par to, k m笛su racionlais, emocionlais un socilais prts ietekm m笛su ikdienas izvles un lmumus un k to izmantot komunikcij.
Este documento discute la importancia de los consorcios de exportaci坦n para el desarrollo de las exportaciones no tradicionales en Ecuador. Se divide en cinco cap鱈tulos que cubren las generalidades, el rol de las peque単as y medianas empresas, las pol鱈ticas estatales de fomento a las exportaciones, los consorcios de exportaci坦n, y las conclusiones y recomendaciones. El objetivo general es determinar la viabilidad de los consorcios como herramienta 炭til para la promoci坦n de productos ecuatorianos en los mercados internacionales.
Big Lions with Small Budgets by Caspar Bock & Simon NaverNORD DDB RIGA
油
This document discusses strategies for winning awards at Cannes Lions on small budgets. It provides three rules: 1) There is no formula for creative success, 2) Budgets matter but don't determine the outcome, and 3) Every case is different. Several award-winning campaigns from McDonald's and Volkswagen are described to illustrate how creative ideas can succeed with limited budgets. General tips for boosting award submissions include clearly presenting the idea in the first 10 seconds and having a concise concept name. The document advocates thinking beyond traditional advertising to areas like product development, business models, and cause marketing. It questions whether awards actually matter in the end.
This document discusses the concept of "phygital", which combines the physical and digital worlds by creating surprising content that engages people in real ways and can make the digital world more possible. It provides examples of phygital campaigns, including turning followers on social media into real engagements, creating experiences that surprise and elicit emotions, and showing how phygital can work through low-tech solutions or be completely creative. Latvia is highlighted as a place where phygital is happening through examples like interactive bicycle wheel covers and a campaign connecting horses to stories.
The document discusses various methods for controlling microbial growth, including both physical and chemical methods. Early civilizations used techniques like salting, smoking and drying foods to prevent spoilage. In the mid-1800s, Semmelweiss and Lister helped develop aseptic techniques to prevent surgical infections. The document defines terms like sterilization, disinfection, antisepsis and provides details on methods such as heat, filtration, radiation, dessication and chemical disinfectants. It discusses factors that influence the effectiveness of various antimicrobial treatments.
This document discusses patient empowerment through health information technology. It references the empowering stories of individuals like @MatthewBrowning, @BenMerrion1, and Jerry Matczak who work to empower patients through choice, mission, and sharing their personal health stories. It also highlights how nurses, doctors, and health informatics professionals can empower patients through their work. Finally, it suggests that social media, unconferences, and crowdfunding can help empower patients by helping them access healthcare.
This document summarizes Regina Holliday's presentation about her experience advocating for patient access to medical records and transparency in healthcare after her husband Fred's passing. It discusses how she used art and social media to share Fred's medical story after struggling to access information from hospitals. Regina hopes to use advocacy through painting and online engagement to improve patient data access, end-of-life care, and hygiene practices in healthcare.
The present government, with the clear and aggresive disinvestment policy, has a lot of cusion and headroom in its fiscal policy making. With the aggresive disinvestment policy,the fiscal deficit may not be such a serious threat to the Indian Economy, as generally perceived says Jagannadham Thunuguntla.
50 Sales Lessons from 3 Years in B2B SaaSEvan Lewis
油
The document provides 50 sales lessons learned over 3 years in B2B SaaS sales and tactics for improving sales performance. It covers key areas like deal cycles and closing, sales management, sales operations, and post-sales alignment. The lessons include tips for prospecting, qualifying leads, negotiating deals, managing a sales team, using sales tools, and ensuring customer success after a sale is closed. The document aims to distill the author's experience into concise and actionable advice for other salespeople.
This document provides tips and strategies for business sales prospecting. It discusses defining an ideal prospect by asking 7 key questions, developing a sales strategy by considering 8 questions, understanding DISC personality types, and overcoming fears of rejection. The document concludes by outlining next steps for scheduling a complimentary coaching session to improve sales prospecting skills.
Although the term Brand is sometimes overused. Enhancing your understanding of branding and its purpose. Identifying factors that define talent/personal brand equity. Considering the importance of engagement.
As well as learning how to determine, evaluate and evolve your talent/personal brand are key for any professional.
The document provides an overview of leadership, values, and vision. It discusses what leadership is, focusing on executing goals and building trust. Values like honesty and vision are important. The document outlines qualities of a good leader, including planning, focus, and knowing what type of company and employees are needed. It discusses using the "tornado technique" to revolutionize a business and finding customers to raise money. Overall, the document emphasizes the importance of vision, discipline, focus, planning, and beginning with the end in mind when it comes to leadership.
This document discusses 4 ways to make sales conversations count. It identifies the two key skills needed as skill and will. The 4 success drivers that differentiate top performers are then discussed as integrated beliefs, goal transparency, initiative, and emotional intelligence. These drivers are explained in more detail, with integrated beliefs discussed as having confidence in your abilities and beliefs about what you do and offer. The document encourages attendees to think about how these drivers can be seen in action and provides information on an upcoming course and book on moving sales conversations forward.
This document provides tips and strategies for growing a business by 50% in 2010. It discusses the Sandler Training Institute, which helps organizations increase sales performance. Key points include focusing on improving attitudes, behaviors, and techniques; recognizing that lasting change requires commitment of time and effort; and using a system focused on establishing rapport, identifying customer needs and pain points, and getting budget and decision information before presenting solutions.
The document provides advice and guidance for leadership, hiring, and business strategy. It emphasizes the importance of having a clear vision, goals, and plan. Good leaders execute on their goals and recruit experts in different areas to help realize their vision. Leaders should study both successes and failures to learn, and hire people who are stronger in areas where they are weak. The document also provides tips on assessing job candidates, negotiating terms, and using one's time effectively.
Kettering Executive Network Presentation Topics include, Personal brand research, ties to leadership and performance and improving decision-making capabilities
The document discusses how to create a strong brand through focusing on feelings and experiences rather than just numbers. It emphasizes developing an authentic brand story that is lived internally and told externally. Various touchpoints and ways to engage employees and customers are examined. Metrics are presented showing that high employee engagement leads to much better business outcomes like customer loyalty, profitability, productivity and quality. The overarching message is that an emotionally compelling brand story consistently brought to life through the customer experience is key to success.
How to define yourself to your target audience and not let the market to define you. High Net Worth clients want to hear that you understand their needs, goals and aspirations before they allow you over their walls.
Content marketing workshop in Athens with Michael Leander, part 1 of 2Michael Leander
油
際際滷 deck from the content marketing workshop in Athens. Speaker and trainer Michael Leander shared his content marketing and inbound marketing experience with 33 top brand marketers and marketing agency folks.
The content marketing workshop was organized the The Institute of Communication and EDEE Greece.
THE NEED FOR A SALES PROCESS
PROBLEM
The results of a recent study conducted by The Sales Board confirmed what we have known for some time. Prospects are speaking up about how they feel about salespeople who are less than professional. We thought that you would like to see these statistics as they reinforce the need for a sales process and challenge you to improve your qualifying efforts.
DIAGNOSIS
The study showed the following startling facts. Can you relate to them as a salesperson or as a buyer?
Fact: 82% of salespeople fail to differentiate
Result: They lose the business, fail to sell value
Fact: 86% of salespeople ask the wrong questions.
Result: They miss selling opportunities and end up wasting time while appearing unprofessional.
Fact: Only 18% of salespeople close without discounting price.
Result: Discounting becomes a habit and profit margins are eroded.
Fact: 95% of customers say salespeople talk too much.
Result: Customers are bored and feel salespeople dont care about understanding their problems.
Fact: 62% of salespeople do not earn the right to ask questions.
Result: They fail to position the sale properly and dont gain commitment.
Fact: 85% of salespeople use a selling process that is extremely ineffective, compared to the buyers system.
Result: They close less than 50% of the business that they should close, with disastrous effects on their companies sales and their personal incomes. You may be winging it if you find yourself relating to any of the following: (a) chasing prospects who dont return calls; (b) hearing think it over all too often when you ask for the business; (c) cutting price in an effort to obtain or keep business; and (d) spending most of your time in front of people who are not decision makers.
SOLUTION
1. Stop assuming that your prospect needs what youre selling.
2. Learn how to ask more questions to see if the prospect has any serious pain issues that your product or service can resolve.
3. Learn a sales process to help you stay in control of the sales interview.
This document summarizes key ideas from the book "Start with the Answers" by Bob Seelert. It discusses finding your personal values and principles, understanding your Myers-Briggs personality type, rules for leading a turnaround, crafting a strategic vision and inspirational dream, the importance of client services, leadership, learning from failures, and cultivating a culture where people can take risks and try new ideas. The overall message is about effective leadership, strategy, relationships and culture.
How to Uncover Golden Opportunities and Important Risks in your Sales and Mar...Contrary Domino 速, Inc.
油
The document provides guidance on uncovering opportunities and risks in sales and marketing strategies. It discusses the importance of understanding risks, opportunities, assumptions, and value to reduce sales risk and capitalize on opportunities. Key recommendations include using strategic discovery questions to qualify situations, network, validate information, and vision potential solutions through gaining situational awareness and not assuming knowledge. Critical success factors emphasized are transparency, curiosity, focusing on risks and opportunities, and continually questioning to better understand perspectives.
This document provides an overview of a program on improving client relationships, self-confidence, problem solving skills, and customer loyalty. It is facilitated by J. Mark Walker and has graduated professionals from various companies. The program teaches a 6-step AID, Inc communication system to effectively approach people, interview them, validate recommendations, and leave lasting impressions. It also discusses building rapport, identifying customer needs, controlling emotions, and justifying value.
Brands that speak confidently and relevantly with empathy and deliver expected or unexpected value to customers will solidify their reputation and relevance in this time of need.
The document discusses effective communication strategies for discussing difficult topics. It recommends starting discussions by sharing facts and observations rather than opinions, and looking for the underlying reasons behind people's perspectives. Specific tips include using "I noticed" and "I think" framing, asking open-ended questions to understand others' viewpoints, and avoiding getting stuck in your own thoughts during discussions. The document also advertises communication training resources from Collaborant LLC and TurnKey Coaching Solutions.
David Horsager is a business strategist and author known for his book "The Trust Edge". He argues that trust is the foundation for success in both personal and professional relationships. Horsager identifies eight pillars of trust: clarity, compassion, character, competency, commitment, connection, contribution, and consistency. He asserts that leaders who demonstrate strength in these areas through their actions, words and behaviors will develop trust with others and gain a competitive advantage.
The idea of making yourself into a brand is pretty weird. Some people shy away
from it because it has this bad rap of being associated with selling a product or
that you, as a person, are a product or belonging to an entity. In this day where
everyone hates on humble braggers, or dislikes tasks that will be ongoing, its
easy to see why some people do nothing about their
personal brand.
However, its impossible to deny the power of branding. From what we choose to
buy to our beliefs and core values, our lives are shaped by someone or some
companys branding in some way. The decisions we make about things, ideas, or
people as a result of the impressions we
1. The油Sales油Transformation油
Suite:
Words@Work
By油David油Snyder,油CEO,油Snyder,油Inc.
author,油How油to油Mind油Read油Your油Customers
And油Ron油McCulloch,油MBA
All Material Copyright 2010-2011息 David Snyder and Ron McCulloch..
3. Common油Blunders
When selling to the highly aggressive or assertive CEO
type most sales people forget to choose the one perfect
word that must be used. That word is agreement.
The CEO-type buyer cannot be sold or convinced.
The key word is Decision! If the CEO-type buyer tries to
get you off the phone, counter with: It is critical that we
analyze the right decision, and I want to make sure we
have done that. Do you have a few more seconds?
When you think you are in alignment, ask: Have we
reached a place of agreement? If the response is no
follow with; Well what is lacking? or What would it take
to get us to a place of agreement?
Remember to not fill the silence! To move them to
agreement, you must be comfortable with asking blunt
questions and waiting for the answer. Search and wait for
agreement.
All Material Copyright 2010-2011息 David Snyder and Ron McCulloch..
4. Get personal with an I
Do we feel good about this? If yes than, We are in an
agreement?
Dont concern the S
Have we adequately clarified everything that we needed
too?
Dont use the word concern or you will make them think
there is a concern.
Confirm with a C
Have we confirmed all of the facts and data that are
relevant here?
(The tips above are for those who have read David
Snyders book, How to Mind Read Your Customers,
available on Amazon.com. It is critical to read this book to
understand feeling vs. logic in closing. Ds and Is close
with emotional triggers, Ss and Cs close with logical
triggers.) See www.mindread.net
All Material Copyright 2010-2011息 David Snyder and Ron McCulloch..
6. Building油Blocks油of油AmbitionDrive
Primary油Emotion: The油primary油emotion油of油ambition油is油the油fear油of油being油viewed油as油
unimportant油or油being油taken油advantage油of.
Environmental The油primary油need油for油the油ambitious油person油is油to油win.油油Winning油
and油the油recognition油that油goes油with油it油is油everything油to油the油
Needs: ambitious油person.油油
Observable油Actions油when油 Extremely油clear油on油needs,油wants油and油expectations
Ambition油is油Satisfied: Incredibly油inventive
Develop油quick,油effective油solutions
Competitive
Upbeat油and油energetic,油optimistic
Consequences油When油 Suspicious,油questions油every油motive油and油action
Ambition油is油Not油Satisfied油 Bogged油down
and油Ambitious油Person油is油 Combative
Frustrated Anger
Short油Fuse
All Material Copyright 2010-2011息 David Snyder and Ron McCulloch..
7. Dsnyder@mindread.net;油www.mindread.net
For油more油information油on油how油the油Sales油Transformation油Suite or油the油intensive油
course油in油Black油Belling油Selling油Skills油can油work油for油your油company油email油
David油Snyder油at油the油address油above.
DAVID油P.油SNYDER,
CEO,油Snyder油Inc.,油and油author
How油To油Mind油Read油Your油Customers油(AMACOM);油How油to油Hire油a油Champion
(Career油Press)
919.510.5443;油Cell:油919.920.0551
New油book油in油Progress,油How油to油Be油a油Workplace油Champion:
How油to油Be油a油Workplace油Champion
All Material Copyright 2010-2011息 David Snyder and Ron McCulloch..