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The StraighterLine Student Experience
- 2. STUDENT EXPERIENCE PROCESS Support Create an Order Checkout Tutor Student Account Textbook Process Classroom Support Grading Success Select Payment Start Class Submitting Exams Transcript Course Plans Login Assignments Process 2
- 3. CREATE AN ACCOUNT Support Create an Order Checkout Tutor Student Account Textbook Process Classroom Support Grading Success Select Payment Start Class Submitting Exams Transcript Course Plans Login Assignments Process 3
- 4. SELECT A COURSE Support Create an Order Checkout Tutor Student Account Textbook Process Classroom Support Grading Success Select Payment Start Class Submitting Exams Transcript Course Plans Login Assignments Process 4
- 5. FIND COURSE TEXTBOOK Support Create an Order Checkout Tutor Student Account Textbook Process Classroom Support Grading Success Select Payment Start Class Submitting Exams Transcript Course Plans Login Assignments Process 5
- 6. FIND COURSE TEXTBOOK Support Create an Order Checkout Tutor Student Account Textbook Process Classroom Support Grading Success Select Payment Start Class Submitting Exams Transcript Course Plans Login Assignments Process 6
- 7. PAYMENT PLAN Support Create an Order Checkout Tutor Student Account Textbook Process Classroom Support Grading Success Select Payment Start Class Submitting Exams Transcript Course Plans Login Assignments Process 7
- 8. CHECKOUT PROCESS Support Create an Order Checkout Tutor Student Account Textbook Process Classroom Support Grading Success Select Payment Start Class Submitting Exams Transcript Course Plans Login Assignments Process 8
- 9. CHECKOUT PROCESS Support Create an Order Checkout Tutor Student Account Textbook Process Classroom Support Grading Success Select Payment Start Class Submitting Exams Transcript Course Plans Login Assignments Process Student Name Student Address Credit Card Number 9
- 10. STARTING CLASS - LOGIN Support Create an Order Checkout Tutor Student Account Textbook Process Classroom Support Grading Success Select Payment Start Class Submitting Exams Transcript Course Plans Login Assignments Process 10
- 11. START CLASS - ORIENTATION Support Create an Order Checkout Tutor Student Account Textbook Process Classroom Support Grading Success Select Payment Start Class Submitting Exams Transcript Course Plans Login Assignments Process 11
- 12. CLASSROOM EXPERIENCE Support Create an Order Checkout Tutor Student Account Textbook Process Classroom Support Grading Success Select Payment Start Class Submitting Exams Transcript Course Plans Login Assignments Process Audio/Text Video/Audio/Text Audio/Text Images/Text Engagement 12
- 13. CLASSROOM EXPERIENCE Support Create an Order Checkout Tutor Student Account Textbook Process Classroom Support Grading Success Select Payment Start Class Submitting Exams Transcript Course Plans Login Assignments Process 13
- 14. SUBMITTING ASSIGNMENTS Support Create an Order Checkout Tutor Student Account Textbook Process Classroom Support Grading Success Select Payment Start Class Submitting Exams Transcript Course Plans Login Assignments Process 2. 1. 14
- 15. SUBMITTING ASSIGNMENTS Support Create an Order Checkout Tutor Student Account Textbook Process Classroom Support Grading Success Select Payment Start Class Submitting Exams Transcript Course Plans Login Assignments Process 15
- 16. EXAMINATIONS Support Create an Order Checkout Tutor Student Account Textbook Process Classroom Support Grading Success Select Payment Start Class Submitting Exams Transcript Course Plans Login Assignments Process 16
- 17. GRADING Support Create an Order Checkout Tutor Student Account Textbook Process Classroom Support Grading Success Select Payment Start Class Submitting Exams Transcript Course Plans Login Assignments Process 17
- 18. TRANSCRIPT PROCESS Support Create an Order Checkout Tutor Student Account Textbook Process Classroom Support Grading Success Select Payment Start Class Submitting Exams Transcript Course Plans Login Assignments Process 18
- 19. SUPPORTING STUDENT SUCCESS Support Create an Order Checkout Tutor Student Account Textbook Process Classroom Support Grading Success 19 Select Payment Start Class Submitting Exams Transcript Course Plans Login Assignments Process "WOW! Quick, thorough, and honest answers to emails within minutesHaving dealt with several brick and mortar colleges where students sometimes get treated like a nuisance, the friendliness and attentive customer service at StraighterLine is a breath of fresh air. Jessica was very nice to speak with and helped me at the end with my transcript questions. I greatly appreciate you guys at StraighterLine. I wanted to expand on my course advisor. Christine Saba is a gem. She made me feel VERY comfortable asking ANY question I had. She always answered them clearly, and in a very timely manner. If she didn't have the answer, she found out quickly. Her tone in her emails was nothing but friendly, and NEVER condescending!! I felt she did a FANTASTIC job!! Andrew Hoon was great to work with. He responded quickly to my questions and was very helpful. 19
Editor's Notes
- #5: Students can read more information on the course after clicking on it such as: overview of the course, objectives, the topics within the course, exam and grade points, and the course text.
- #6: Students can read more information on the course after clicking on it such as: overview of the course, objectives, the topics within the course, exam and grade points, and the course text.
- #7: Students can read more information on the course after clicking on it such as: overview of the course, objectives, the topics within the course, exam and grade points, and the course text.
- #9: Students put the course in the shopping cart and then proceed to checkout entering all of their personal information. Once the order is processed the receipt appears and an email is sent immediately to their email that they provided as their account username.
- #10: Students put the course in the shopping cart and then proceed to checkout entering all of their personal information. Once the order is processed the receipt appears and an email is sent immediately to their email that they provided as their account username.
- #11: Student receives a login email immediately after purchase that provides all the information they will need to login to their course. This email also includes information about how billing, tutoring, and student support work.
- #12: All courses have a audio/visual component of the instruction. Well respected textbooks are also mapped to course learning objectives and available to students as resources.
- #13: All courses have a audio/visual component of the instruction. Well respected textbooks are also mapped to course learning objectives and available to students as resources.
- #14: All courses have a audio/visual component of the instruction. Well respected textbooks are also mapped to course learning objectives and available to students as resources.
- #15: Depending on the course, students either submit directly into Blackboard via a file attachment or to SMARTHINKING for direct grading. Shown is the SMARTHINING process, in Blackboard students simply attach their finished document to the upload area to submit (graders automatically provide feedback and grades thereafter). Feedback is based on rubrics. Note that most of our courses are assessment based only. Only certain courses have additional assignments like Labs or Written assignments. Many do have no-risk, ungraded practice problems however that students can take to master concepts similar to what they will find on graded examinations.
- #16: Depending on the course, students either submit directly into Blackboard via a file attachment or to SMARTHINKING for direct grading. Shown is the SMARTHINING process, in Blackboard students simply attach their finished document to the upload area to submit (graders automatically provide feedback and grades thereafter). Feedback is based on rubrics. Note that most of our courses are assessment based only. Only certain courses have additional assignments like Labs or Written assignments. Many do have no-risk, ungraded practice problems however that students can take to master concepts similar to what they will find on graded examinations.
- #17: Exams are TimedCompletion is forced (students must complete in one sitting)Finals/Midterms are cumulative
- #18: Grading is available once students are logged in. They can see their progress out of the total possible points and their scores as well.
- #19: Once a student has successfully completed their course they can login to their account and request for a transcript to be sent to the specific institution that they wish to complete their degree or need their credits sent to. After they submit the request form a course advisor will process the request within 48 hours. Once we send the transcript by delivery that was requested by the student we send the student an email letting them know the date we processed the transcript, the credits that were sent to the school and the institution we sent the students credits to. This is a confirmation email so students understand that we have a. processed their request and b. have sent it to the correct place with the correct credits. We also provide a friendly reminder in here of when the students next billing date is for their monthly subscription (if they are on one) and instructions on how to cancel. We really dont want students to keep paying if they have completed the course already.