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This document discusses factors that contribute to customer satisfaction at a restaurant. It examines tangible aspects like cleanliness and appearance. It also considers reliability in terms of on-time service and accuracy. Food quality factors like taste, temperature, and variety are outlined. The document also discusses responsiveness during busy times and special requests. Elements of assurance like helpfulness and honesty are mentioned. Finally, it explores aspects of empathy like attention to individual needs and a sympathetic approach to problems.
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