Tierra Clayton 2016 (1)new
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Tierra Clayton has over 10 years of experience in clerical and administrative roles. She has strong communication, organizational, and customer service skills. Her background includes roles as a receptionist, administrative assistant, dispatcher, document preparation clerk, and customer service representative. She is proficient in Microsoft Office and database management. She seeks to apply her skills and positive attitude in an administrative support role.
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Diane Dean resume 10.14.16Diane Dean
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Diane K. Dean has over 20 years of experience in administration. She has worked in various industries including manufacturing, construction, and nonprofit. Her skills include proficiency with Microsoft Office, accounting software, payroll processing, and customer service. She is currently a Relationship Specialist at the YMCA where she uses membership software and assists customers.Tierra Clayton 2016 (1)new
- 1. Tierra Clayton 2436 South Lowell Street Arlington, Virginia 22206 (571)232-4832 claytontierra@yahoo.com Professional Summary Clerical Assistant who continually maintains a positive attitude while interacting with demanding client. Serves as the primary point of contactfor bothhouse and external phone and website queries. Skills • Exceptional communication skills • Accurate and detailed • Creative problem solver • MS Windows proficient • Quick learner • Database management • Articulate and well spoken • Customer service oriented • Flexible • Administrative supportspecialist • Clearable Work History Arlington County Aging and Disability 07/2016-08/2016 Volunteer Receptionist
- 2. • Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquires. Directs visitors by maintaining employee and department directories; giving instruction. Maintains security by following procedures;monitoring logbooks;issuing visitor badges. Volunteer Admin Phoenix bikes-Arlington VA 09/2016-Present Responsible for performing clerical and administrative duties in an office setting. Assist executive assistant and secretaries by sorting mail, filing, answering phones greeting clients, scheduling meetings and stocking supplies. Dispatcher 06/2012-09/2012 • Primary liaison between the general public and internal operations assisting with • Telephone extension connections and paging operations • Heavy/high volume phone experience in either call center and/or medical facility; experience in the hospital or physician answering service preferred. • Excellent oral communication and interpersonal skills • Ability to operate the phone system, computer, and other related business equipment. Ecompex, INC Document Preparation Clerk 05/ 2009 to 01/ 2010 • Scanned documentation and entered into the database. • Entered numerical data into databases in a timely and accurate manner. • Obtained scanned records and uploaded them into the database. • Produced monthly reports using advanced Excel spreadsheet functions. • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- 3. • Organized forms, made photocopies, filed records and prepared correspondenceand reports. Customer Service Representative ASRC Federal Holding Company 02/2008-06/2008 • Provided daily administrative supportto executive staff with office management responsibilities to include budgeting, personnel records, records management/maintenance, reviewing and processing orders in to the SEWP database. • Responsible for data collection, compilation and data entry of customer and vendor feedback, as well as preparing office correspondence, and payroll. • Worked independently on projects requiring research and assisted in preparing briefing charts and other presentation materials. • Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information. Dispatcher Yellow Cab Company 06/2004-10/2004 • Gathered and verified all required customer information for tracking purposes. • Mastery of customer service management systems and databases. • Accurately documented, researched and resolved customer service issues. • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. • Referred unresolved customer grievances to designated departments for further investigation. • Resolved service, pricing and technical problems for customers by asking clear and specific questions. • Managed high call volume with tact and professionalism.
- 4. EDUCATION Diploma in Medical Office SupportSpecialist Career Technical Institute Washington, DC 2012 to 2013 High SchoolDiploma T.C. Williams High School Alexandria, VA 2004