Tiffany Moore Resume 1 (1)
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Tiffany Moore seeks a customer service role with a focus on client relations and operational improvements. She has over 10 years of experience in customer service, medical assisting, and office management. Moore's accomplishments include reducing staff turnover by 10% and being promoted to Account Manager after 6 months. She holds a GED, Associate's degree in Medical Assisting, and a Customer Service Manager Certificate.
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Catherine Ann Schickel is a medical billing specialist and administrative assistant with over 20 years of experience in healthcare, customer service, and administrative roles. She has a medical assistant certificate and is a nationally certified medical assistant. Her experience includes roles as a medical assistant, referral coordinator, data entry consultant, deli associate, waitress, and shift supervisor. She is skilled in areas such as clinical procedures, insurance billing, medical coding, data entry, and customer service.Laura Resume November 2016
Laura Resume November 2016Laura Frerking
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Laura Frerking has over 30 years of experience in medical office management and staff supervision. She has managed offices for orthopedic practices and large medical centers, overseeing operations, staffing, billing and finances. Frerking is skilled in Medicare regulations, resource management, and developing goals and procedures to improve efficiency. She is now seeking a permanent position to utilize her extensive healthcare administration experience.topresume-revision-2-resume-michele-l.-petrosky-sept-29-2015
topresume-revision-2-resume-michele-l.-petrosky-sept-29-2015Michele Petrosky
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Michele L. Petrosky is seeking a legal or healthcare role that leverages her experience and education. She has over 25 years of experience in legal and healthcare administration, with a focus on documentation, processes, and claims resolution. Petrosky has a Juris Doctor degree and is pursuing an LLM in Insurance Law. She is proficient in various software programs and excels at tasks like critical thinking, problem solving, and time management.Tiffany Moore Resume 1 (1)
- 1. SUMMARY HIGHLIGHTS ACCOMPLISHMENTS EXPERIENCE EDUCATION TIFFANY MOORE8589 Hilma Rd, Jacksonville, Fl 32244 | C: 904-234-6740 | tmoore.tm59@gmail.com Results-oriented CSR with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Meticulous attention to detail Focused on customer satisfaction Client relations specialist Degree in Medical Assisting Skilled multi-tasker Scheduling Deadline-oriented Data Entry Reduced staff turnover by 10% in one year by implementing several well-received team and morale-building programs. Managed call flow with up to 5 calls in queue per minute. Promoted to Account Manager after 6 months of employment. 04/2013 to 05/2016 Office Manager/Data Entry Maruti Transit 鐚 Jacksonville, FL Verified that information in the computer system was up-to-date and accurate. Created monthly reports for records, closed terminated records and completed chart audits. Verified and logged in deadlines for responding to daily inquiries. Assisted with payroll preparation and entered data into cumulative payroll document. Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers. Resolved customer questions, issues and complaints. Monitored the daily activities of 9 on site staff. 06/2009 to 02/2013 Accounts Manager Aarons 鐚 Jacksonville, Fl Monitored the daily activities of 6 customer service staff. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Interviewed, hired and trained new quality customer service representatives. Provided detailed monthly departmental reports and updates to senior management. Addressed negative customer feedback immediately. Effectively communicated with team members to maintain clearly defined expectations. Developed rapport with the customer base by handling difficult issues with professionalism. 03/2004 to 05/2009 Medical Assistant Diagnostic Cardiology 鐚 Jacksonville, FL Read and recorded temperature, pulse and respiration. Prepared patient rooms prior to their arrival. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Performed routine tests such as urine dip stick, vision and hearing tests. Observed and documented patient status and reported patient complaints to the case manager. Performed lab tests and communicated results. Venipuncture 1999 GED
- 2. Florida Community College 鐚 Jacksonville, Fl, USA 2003 Associate of Science: Medical Assistant North Florida University 鐚 Orange Park, Fl 2010 Customer Service Manager Certificate (CSMC)