tiffany overby resume 2015 - 2
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The document is a resume for Tiffany Overby summarizing her professional experience in training and customer service roles over the past 10+ years. She has extensive experience developing training programs, evaluating new hires, managing teams of 20-25 people, and resolving customer issues. Her current role is Training Project Manager at ADT Security Services where she develops training materials and evaluates new hires.
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This document is a resume for Steven J. Wielgosz, providing his contact information, over 25 years of experience in operations management, quality improvement, and strategic planning. It summarizes his skills in areas such as warehouse operations, project and budget management, production and delivery analysis, personnel development, and cost analysis and reduction. Specific experiences listed include over 22 years as Circulation District Manager and Customer Service Call Center Manager and Supervisor at The Denver Post, managing teams of up to 55 employees and warehouses distributing over 5,800 units daily.tiffany overby resume 2015 - 2
- 1. TI F F A N Y O V E R B Y 9255 Whisper Glen Dr. N Jacksonville, FL 32222 tiffanyoverby143@gmail.com 904.377.6472 More than ten yearsexperience working in a fast-paced,team-oriented environment demanding effective communication, customerservice anddetailoriented skills. Extensive background in supportingand communicating with customers,employees,and management at allorganizational levels,enthusiastically and professionally. Detail-orientedand resilientin completing projects;and ability to multi-taskand problemsolve effectively and efficiently. Trustedand proven leader of customer-focusedand technical teams; eagerto accept newtaskand leadership roles which have l the skills needed to lead others to reach their career goals. SKILLS Production Management Technologically Literate Presentation/public speaking skills Coaching/Mentoring Relationship Building Developing/Implementing Process Changes Strategic Long/Short Term Planning ManagerialCourage Internal/External Communications Negotiating Skills Training & Development Lead and manage large teams (20 25) PROFESSIONAL EXPERIENCE ADT SECURITY SERVICES. Jacksonville, FL Leading provider of electronic security solutions. Training Project Manager, 3/2011 to current Develop highly motivated employees through unique facilitation practices designed to connect with all adult learning styles. Standardized companies onboarding documents and training materials by outlining classroom set- up/preparation, how to request database access,and administrative functions prior to, during, and after the training class is completed. Evaluate and provide monthly feedback to 100 to 135 new hires before completion of training and progression into job role on a yearly basis. Contribute to building an impactful partnership with senior level management leading to a coaching/mentoring program for underperforming employees through training programs created specifically to address their area of opportunity. Establish and maintain open channels of communication for all levels of the organization by coordinating and conducting consistent meetings with direct reports, peers and upper level management. Conduct an average of 3 interview sessions monthly for new hires and current employees moving laterally and upwardly in the company Oversee the planning, implementation and distribution of 2 to 3 high level, companywide projects to all levels of the organization on a yearly basis resulting in multi-department collaboration. Strengthened companies value during transitional period of becoming a standalone company from TYCO International by presenting unique products and services to new hires during the training period. ADT SECURITY SERVICES. Jacksonville, FL Leading provider of electronic security solutions. Customer Loyalty Specialist,6/2008 to 3/2011
- 2. TI F F A N Y O V E R B Y 9255 Whisper Glen Dr. N Jacksonville, FL 32222 tiffanyoverby143@gmail.com 904.377.6472 Worked with internal and external departments to resolve customer issues through inbound and outbound calling. Gathered and analyze reports and data to identify retention opportunities, trends and potential training issues. Trained new hires in all work platforms and aid with maintaining exceptional work performance. ISTA NA. Jacksonville, FL Help Desk Manager, 7/2005 4/2008 Provided management with additional training opportunities for new hires. Received escalated calls and issues from first level representative and provide manager feedback to de-escalate irate customers. Implement and evaluate day to day work performance of 20 or more employees. Assisted senior management with providing updated material for company policies and procedures, maintained team oriented environment through skill building activities, etc. EDUCATION, SKILLS & INTERESTS COLUMBIA SOUTHERN UNIVERSITY- Orange Beach, Alabama Bachelors of Science in Business Management- August 2015 Achieved Cum Laude Honors Proud Nominee for the National Society of Leadership and Success Associate of Business Management May 2013 Achieved Cum Laude Honors Technical Skills: Proficient with the use of the following systems and software applications: MS Office (Word, Excel, PowerPoint, and Outlook), Carms, Admin, Mulitscreen, Informix, Telemar, Document Manager,Canada Mastermind and CRM, Mastermind Business, Heritage Broadview, Latitude, Avaya Dialer, Home Health Equipment WPM: 60 INTERESTS: Assistant Youth Leader at Community Church Jacksonville, Florida Assistant Adult Dance Leader at Community Church - Jacksonville, Florida Member of Local Thespian Assembly - Jacksonville, Florida