Toilets in delhi metro - A commuter's perspective
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The document discusses the need for toilet facilities at Delhi Metro stations. It notes that as the Delhi Metro network has expanded, carrying more passengers for longer periods of time, the lack of toilets has become an issue. The document outlines a survey of metro commuters that found strong support for toilets, with most favoring a pay-per-use model and location of toilets inside stations but away from platforms. It recommends a public-private partnership model for implementing toilets and favors pay-per-use over incorporating costs into tickets.
Toilets in delhi metro - A commuter's perspective
- 1. The BIG Question Toilets at Delhi Metro Ashish Bhasin, Ashish Dubey, Benz Thomas, Pratik Sharma, Vivek Sharma Image courtesy: mmagallan from www.sxc.hu
- 2. Contents Introduction Delhi Metro Toilet Issue & Delhi Metro Scope of the study & work plan Questionnaire parameters Analysis of the survey Commuters perspective on the issue Recommendations to Delhi Metro
- 3. About Delhi Metro Delhi Metro Lifeline of the city Serving people in Ever expanding Clean commuting NCR network Currently serving Network of six lines Certified by the UN Delhi, Gurgaon, Total length of 189.63 as first metro rail Noida and Ghaziabad kms and rail-based More than 2,700 trips 142 stations system in the world daily to get carbon 35 are Between 6:00 and credits for reducing underground 23:00 greenhouse gas 5 are at-grade emissions rest are elevated
- 4. Delhi Metro - Toilet Issue Increasing network Delhi Metro is continuously increasing its network (more destinations) More and more people are taking to the Delhi Metro for commuting from one end of the city to another Commuting time & weather Travel time for the people has decreased, the average time spent within the metro network has increased Extreme weather conditions in Delhi Necessity for an accessible toilet facility in the Delhi Metro Network
- 5. Toilet Issue - Timeline PIL in Delhi High Court for providing of toilets in Delhi Metro Delhi High Court directs DMRC to permit use of Metro staff toilets 2007 at Mandi House, Vidhan Sabha, Chawri Bazaar and Civil Lines Delhi High Court throws out PIL for toilet facility in Delhi Metro Directs them to approach Delhi Metro 2009 Satish Kumar Sharma, challenges Delhi High Court order SC notice to Delhi Metro over lack of toilets 2012
- 6. Scope of the study Surveying the following parameters from the Metro Commuters (43% face to face and 57% online) Age, Gender? Should toilets be there? Other facilities? Survey Payment structure? Frequency of usage? Location of the toilets?
- 7. Survey Analysis Need for a toilet 35 Foremost reason - 30 Increase in the Delhi 25 Metro network 20 15 10 Travelling more and 5 more kilometres to 0 reach their destination
- 8. Survey Analysis Location of the toilet Maximum commuters Outside the station want the toilet within the premises but within the boundary station premises Wall On the platform 18% 21% Cleanliness perspective - Interesting observation Within the Within the is that this set of people premises but station premises on away from wanted the location to the station the station floor floor/platform be within the premises 21% of the main station but 40% away from the station platform
- 9. Survey Analysis - Payment options An interesting insight that was found from the survey was the fact that people wanted to pay for Free using the facility 28% A pay per use model was propagated by 61% Pay per of the respondents use A mere 28% wanted the Incorpor 61% toilet facility for free ated into the token money 11%
- 10. Survey Analysis Classification of respondents Less than 18 18-30 30-60 60+ 7% 9% Female 38% 26% Male 62% 58% Age wise classification Gender wise classification
- 11. Recommendations to Delhi Metro Rail Corporation (DMRC) Go in for a PPP model for execution and maintenance of toilets PPP model for Provide space and infrastructure for these facilities 1 toilets at the Maintenance and toll collection should be hived off to a 3 rd party station This insight comes from the fact that 72 percent of commuters are willing to pay to use these facilities Pay per use toilet The payment for usage of the toilet facilities should be as a pay per use 2 model model Incorporating it into the token money will cause immense displeasure among the commuters Specific The toilet facilities should be located within the station premises but 3 location of the beyond the actual platform toilet facility This will ensure cleanliness of the station premises and also be convenient for people because they no more have to exit the station for this activity
- 12. Dhanyawaad