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2. Agenda Welcome and Opening Remarks

3. Strategic Vision

4. Survey Results

5. Membership Fees for 2010

6. Planned Course Improvements

7. Other Planned Improvements

8. Questions and AnswersOpening Remarks Introductions

9. Purpose of Town Hall Meetings

10. Future Town Hall Meetings

11. Timing for QuestionsStrategic VisionThe Bay of Quinte Country Club was founded in 1921 with two objectives:To provide a venue for a high quality golf experience; andTo provide a venue for social interaction of members and guests.1 + 2 = Enjoyable experience on and off the course.

12. 2009 Survey ResultsGeneral Challenges with SurveysWidely varying opinions of respondentsContradictory responsesExpectation management

13. 2009 Survey ResultsDemographics:

18. 2009 Survey ResultsPreferences:

19. 2009 Survey ResultsCurrent Satisfaction:

48. 2009 Survey ResultsBest Golf Course in Quinte Region:

49. 2009 Survey ResultsSecond-Best Golf Course in Quinte Region:

50. 2009 Survey ResultsOpen-Ended Responses: (128 total)Course condition/design (46 responses)Fees (31 responses)Management, programs, communications (28 responses)Service/Unwelcoming atmosphere (15 responses)

51. 2009 Survey ResultsUpdated Strategic Vision:NO FUNDAMENTAL CHANGE FROM 1921: The tradition continues.

52. 2009 Survey ResultsAction Plan 1: Course condition/designIncrease annual operating budgetInvest in capital improvementsRetain expertise in golf course redesign and refurbishmentHave all members of the Bay of Quinte team “aim high” for course condition.

53. 2009 Survey ResultsAction Plan 3: Management, Programs, CommunicationsCustomer service policies and trainingImproved information systemsOpen-door policies, newsletters, town hall meetingsEnhanced programming.

54. 2009 Survey ResultsAction Plan 4: Service/Welcoming AtmosphereCustomer Service training for staffEnforcement of customer service policiesMembership and guest enlightenment

55. 2009 Survey ResultsAction Plan 2: FeesEstablish a fee policy that is:Based on solid financial analysis

56. Consistent with the strategic vision

57. Sustainable in the long term.2010 Full Golf Membership: $2,500Club storage & cleaning ($120)Use of a locker in the club house ($25)GAO/RCGA Annual Dues ($25)Invitations to all club events& tournaments Reciprocal privileges at other area courses 3 guest green fee passes ($150)Full use of practice facilities including 10 buckets of driving range balls, non-transferable ($50)3 additional guest green fee passes, if purchased before 2010 ($150) Unlimited golf (priceless)

58. 2010 Full Golf Membership: Additional BenefitsFor current members with preferred shares: Credit for 20% of outstanding preferred share value towards full membership each year for the next five years Guarantee that full membership fee will not increase for five years Credit for one common share ($100) if 2010 full membership purchased before Dec 31, 2009 Option to purchase packages in 400 series.

59. 2010 Full Golf Membership: Additional BenefitsFor former members with preferred shares:All of the benefits available to current members with preferred shares if the former member purchases a full golf membership for the 2010 season.

60. 2010 Introductory Membership: $1,600Club storage & cleaning ($120)Use of a locker in the club house ($25)GAO/RCGA Annual Dues ($25)Invitations to all club events& tournaments Reciprocal privileges at other area courses 3 guest green fee passes ($150)Full use of practice facilities including 10 buckets of driving range balls, non-transferable ($50)3 additional guest green fee passes, if purchased before 2010 ($150) 40 rounds of golf on any day at any time.

61. 2010 Introductory Membership: Additional BenefitsOption to purchase packages in 400 seriesOption to purchase package in 300 series.

62. 2010 Option Packages: (For Those with Full or Introductory Memberships)400 A: Touring Package ($400) Total of 12 rounds of golf at Timber Ridge, Loyalist Golf, and a course to be named later Includes 1/2 cart per pass Play anytime 7 days a week Fully transferable 4 rounds per course400 B: Sports Package ($400) Four consecutive tee times at Bay of Quinte to be used by you and up to 15 guests. Can be used as a corporate outing or to invite up to 15 of your closest friends to a spectacular day of golf.

63. 2010 Option Packages: (For Those with Introductory Memberships)300 A: Unlimited Edition ($300) Unlimited golf at Bay of Quinte with a tee time after 1:00 p.m. (in addition to the 40 rounds at any time).

64. 2010 Other MembershipsCouples: $4,000 Friends and Family Flex: $4,800Twilight (after 2:00 p.m.): $1,200 Junior: $495 Corporate Flex Dual: $5,000 Social: $500

65. Course ImprovementsPriorities:Health and Life Safety ConcernsLong Term versus Short Term BenefitRatio of Cost of Improvement to Increased Enjoyment for Members and Guests

66. Course ImprovementsFall 2009 to Spring 2010:Remove dead trees and limbsRepair cart paths near railway tracksPurchase tarps for selected greensImprove drainage where feasibleRemove overgrown brushRepair areas near cart pathsInstitute measures to reduce damageDesign new hole(s).

67. Course Improvements2010:Upgrade sand trapsComplete designs for drainage upgrades and commence implementationRedesign selected holes and commence implementationBuild new hole(s)Complete design for new clubhouse/pro shop, practice facilities.

68. Course Improvements2011 and Beyond:Complete drainage upgradesComplete redesign and refurbishment of courseComplete construction of new clubhouse/pro shop, practice facilities.

69. Other Planned ImprovementsComing soon to quality golf courses in your area: Bay of Quinte Country Club Town Hall Meeting: The SequelsNext release in Spring 2010

70. Questions and AnswersThank you for your attention. We welcome your questions and comments.

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