Transcending Our Tribe

Apr 16, 201041 likes28,550 views

The document is a series of slides from a presentation by Whitney Hess discussing transcending tribes and influencing others. Some key points discussed include recognizing mentors and mentees, focusing energy outside of user experience tribes, celebrating failures, promoting inclusion, and ensuring one's legacy extends beyond themselves. The overarching message is about helping others, gaining influence through leadership, and leaving a lasting positive impact.

Transcending
Our Tribe
Whitney Hess
whitney@whitneyhess.com
http://whitneyhess.com
@whitneyhess

❦

ﬔe Truth
About Me
Whitney Hess ❦ @whitneyhess

I’m amazed at the
position I ﬁnd myself
in today

Whitney Hess ❦ @whitneyhess

IA Summit ’09:
My ﬁrst public solo presentation

IA Summit ’08:
My ﬁrst IA Summit

Whitney Hess ❦ @whitneyhess

IA Summit Closing Plenaries:

2005 - Andrew Dillon
2006 - Peter Merholz
2007 - Rashmi Sinha
2008 - Andrew Hinton
2009 - Jesse James Garrett
2010 - Whitney Hess

Whitney Hess ❦ @whitneyhess

I don’t need you
to tell me
how green I am

Whitney Hess ❦ @whitneyhess

Synchronicity
brought me here

Whitney Hess ❦ @whitneyhess

Who I Am Who I Want to Be

{ My pursuit of happiness

Whitney Hess ❦ @whitneyhess

You are not alone

Whitney Hess ❦ @whitneyhess

“If I have seen further it
is by standing upon the
shoulders of giants.”
– Isaac Newton

Whitney Hess ❦ @whitneyhess

Who is your mentor?

Who calls you their mentor?

Whitney Hess ❦ @whitneyhess

“Knowing where one belongs
can transform an ordinary person
– hardworking and competent
but otherwise mediocre –
into an outstanding performer.”

– Peter F. Drucker

Whitney Hess ❦ @whitneyhess

Do what you love
in the service of people
who love what you do

Whitney Hess ❦ @whitneyhess

Is this your job or your
passion?

Whitney Hess ❦ @whitneyhess

Why do you care?

Why are you here?

Whitney Hess ❦ @whitneyhess

Work
vs.
Life’s work

Whitney Hess ❦ @whitneyhess

ﬔis isn’t a job,
it’s a calling

Whitney Hess ❦ @whitneyhess

Our
Common
Mission
Whitney Hess ❦ @whitneyhess

We help people
enhance their own lives

Whitney Hess ❦ @whitneyhess

ﬔe Butterﬂy Eﬀect

Whitney Hess ❦ @whitneyhess

We want to
change the world

Whitney Hess ❦ @whitneyhess

If you wanna be somebody,
if you wanna go somewhere,
you better wake up
and pay attention
– Sister Act 2

Whitney Hess ❦ @whitneyhess

Wake-Up
Call
Whitney Hess ❦ @whitneyhess

It’s not about you
(or us)

Whitney Hess ❦ @whitneyhess

We design systems
that enable more
successful behaviors,
but we don’t make them.

Whitney Hess ❦ @whitneyhess

“Like so many brilliant people,
[we] believe that
ideas move mountains.
But bulldozers move mountains
– ideas show where the
bulldozers should go.”

– Hugh MacLeod
Whitney Hess ❦ @whitneyhess

It’s time to focus our energy
outside of the UX tribe,
to become recognized leaders
to makers & management

Whitney Hess ❦ @whitneyhess

How do we gain
inﬂuence?

Over our companies,
colleagues and clients

Whitney Hess ❦ @whitneyhess

“ﬔe price of greatness is
responsibility.”
– Winston Churchill

Whitney Hess ❦ @whitneyhess

What’s
Holding Us
Back?
Whitney Hess ❦ @whitneyhess

We heroize the tools

Whitney Hess ❦ @whitneyhess

A fancy tool is just
a pillar to hide behind

Whitney Hess ❦ @whitneyhess

We limit ourselves

Whitney Hess ❦ @whitneyhess

We accommodate out of guilt.
We attack out of anger.
We avoid out of fear.
– William Ury

Whitney Hess ❦ @whitneyhess

We’re afraid to be wrong

Whitney Hess ❦ @whitneyhess

You screw up every day
and everyone
already knows it.

But do you admit it?

Whitney Hess ❦ @whitneyhess

Celebrate
Fear
Whitney Hess ❦ @whitneyhess

Fear is growth

Whitney Hess ❦ @whitneyhess

Live in pursuit of the OSM
(Oh Shit Moment)

Whitney Hess ❦ @whitneyhess

Fail magniﬁcently

(Love demands that you do)

Whitney Hess ❦ @whitneyhess

“Not doing it –
when you know full well
you had the opportunity –
that hurts far more than
any failure.”
– Hugh MacLeod

Whitney Hess ❦ @whitneyhess

Perfection ≠ Credibility

Whitney Hess ❦ @whitneyhess

ﬔis is my biggest OSM

Whitney Hess ❦ @whitneyhess

Promote
Inclusion
Whitney Hess ❦ @whitneyhess

Recognize the
destructive impact
of your words

Whitney Hess ❦ @whitneyhess

“If you try to
dominate people,
you are already defeated.”

– Terry Dobson, master of Aikido

Whitney Hess ❦ @whitneyhess

Be assertive without
being aggressive

Whitney Hess ❦ @whitneyhess

“Your intellectual arrogance
is causing
disabling ignorance.”
– Peter F. Drucker

Whitney Hess ❦ @whitneyhess

All human beings have a
basic need to be
recognized

Whitney Hess ❦ @whitneyhess

We Need
To Lead
Whitney Hess ❦ @whitneyhess

Chutzpah
(a.k.a. audacity)

Whitney Hess ❦ @whitneyhess

Adaptability

Whitney Hess ❦ @whitneyhess

True leaders inspire
others to lead

Whitney Hess ❦ @whitneyhess

Some say they have
20 years’ experience,
when all they really have is
one year’s experience,
repeated 20 times.

Whitney Hess ❦ @whitneyhess

Can your company
succeed without you?

Whitney Hess ❦ @whitneyhess

Can your company
succeed without you?
(No? Are you proud of that?)

Whitney Hess ❦ @whitneyhess

What is our legacy?
(Is it outside this room?)

Whitney Hess ❦ @whitneyhess

Let’s not be a footnote in
a technology textbook

Whitney Hess ❦ @whitneyhess

Our legacy rests on all of
our shoulders

Whitney Hess ❦ @whitneyhess

ﬔank you.
Whitney Hess
whitney@whitneyhess.com
http://whitneyhess.com
@whitneyhess

❦

ﬔe Radical Leap by Steve Farber
ﬔe Radical Edge by Steve Farber
ﬔe Power of a Positive No by William Ury
Ignore Everybody by Hugh MacLeod
Managing Oneself by Peter F. Drucker

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The Integral Designer: Developing YouWhitney Hess

��

It’s a given that much of our success as practitioners depends on our ability to foster meaningful relationships with our colleagues and customers. But what about our relationship with ourselves? When we ignore our emotions, act against our values, and become indifferent to our surroundings, we lose who we really are and run a much greater risk of not achieving our clients’ goals (and our own). In this talk, we'll explore how presence, adaptability, empathy, and influence can be our most effective design tools. And we'll address how to cultivate these qualities through intellectual, emotional, and physical practices we can integrate into our everyday routines.

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The document is a presentation about encouraging divergent thinking given to the Pennsylvania Credit Union Association. It discusses how people are often not encouraged to think divergently due to fear of failure or conditioning for sameness. It provides tips for cultivating a culture of divergent thinking such as embracing new ideas, finding innovators within the organization, using both logical and creative thinking, and continuing personal and professional learning and development.

Forget the Experts What the Musical Group TLC Can Teach Us About Social MediaChris Hewitt

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The document summarizes key lessons from sessions at The Good Agency during Social Media Week in February 2012. It discusses heuristic thinking and how various psychological factors influence behavior, like scarcity and social proof. It provides examples of how crowdfunding can validate these concepts and how charities have successfully used digital strategies like crowdfunding, risk-taking, and engaging supporters through social media to fundraise. The document advocates for a positive, long-term approach to fundraising by building relationships with influencers, tailoring messages, and viewing volunteers as supporters rather than just donors.

10 Most Common Misconceptions About User Experience DesignWhitney Hess

��

What's Your Problem? Putting Purpose Back into Your ProjectsWhitney Hess

��

“What do you do?” has become the standard opening line for getting to know someone. But if you were asked, “Why do you do what you do?” how would you answer? We are too narrowly focused on developing solutions for problems that we don’t understand, don’t care about, or worst of all, don’t actually exist. Life is too short to waste our time expertly creating something that matters to no one. Learn to find your “why.” Discover interviewing techniques to build greater empathy with your users, synthesizing techniques to uncover their underlying inefficiencies and frustrations, and tips to continually draw inspiration and long-term product vision from their lives.

DIY UX: Give Your Users an Upgrade (Without Calling In a Pro)Whitney Hess

��

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Evangelizing YourselfWhitney Hess

��

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Design Principles: The Philosophy of UXWhitney Hess

��

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Do You Speak Jackal or Giraffe? Designing Sustainable RelationshipsWhitney Hess

��

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��

The document outlines design principles from various organizations and individuals. It discusses establishing principles to guide design work, including researching other principles, gathering goals and needs, and brainstorming with collaborators. Principles should be memorable, avoid conflicts, and help say "no" often. The document provides examples of principles from Google, Facebook, Microsoft, Burning Man, Starbucks and universities to show how principles can be tailored to different contexts. It also discusses when and how to use principles during a design process.

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Transcending Our Tribe

1. Transcending Our Tribe Whitney Hess whitney@whitneyhess.com http://whitneyhess.com @whitneyhess ❦

2. ﬔe Truth About Me Whitney Hess ❦ @whitneyhess

3. I’m amazed at the position I ﬁnd myself in today Whitney Hess ❦ @whitneyhess

4. IA Summit ’09: My ﬁrst public solo presentation IA Summit ’08: My ﬁrst IA Summit Whitney Hess ❦ @whitneyhess

5. IA Summit Closing Plenaries: 2005 - Andrew Dillon 2006 - Peter Merholz 2007 - Rashmi Sinha 2008 - Andrew Hinton 2009 - Jesse James Garrett 2010 - Whitney Hess Whitney Hess ❦ @whitneyhess

6. IA Summit Closing Plenaries: 2005 - Andrew Dillon 2006 - Peter Merholz 2007 - Rashmi Sinha 2008 - Andrew Hinton 2009 - Jesse James Garrett 2010 - Whitney Hess WTF! Whitney Hess ❦ @whitneyhess

7. I don’t need you to tell me how green I am Whitney Hess ❦ @whitneyhess

8. Synchronicity brought me here Whitney Hess ❦ @whitneyhess

9. Who I Am Who I Want to Be { My pursuit of happiness Whitney Hess ❦ @whitneyhess

10. gapingvoid.com

11. ﬔe Tribe Whitney Hess ❦ @whitneyhess

12. You are not alone Whitney Hess ❦ @whitneyhess

13. Egos: few Whitney Hess ❦ @whitneyhess

14. “If I have seen further it is by standing upon the shoulders of giants.” – Isaac Newton Whitney Hess ❦ @whitneyhess

15. Who is your mentor? Who calls you their mentor? Whitney Hess ❦ @whitneyhess

16. “Knowing where one belongs can transform an ordinary person – hardworking and competent but otherwise mediocre – into an outstanding performer.” – Peter F. Drucker Whitney Hess ❦ @whitneyhess

18. Love Whitney Hess ❦ @whitneyhess

19. Do what you love in the service of people who love what you do Whitney Hess ❦ @whitneyhess

20. Is this your job or your passion? Whitney Hess ❦ @whitneyhess

21. Why do you care? Why are you here? Whitney Hess ❦ @whitneyhess

22. Work vs. Life’s work Whitney Hess ❦ @whitneyhess

23. ﬔis isn’t a job, it’s a calling Whitney Hess ❦ @whitneyhess

24. ﬔi��Ի��.��ǳ�

25. Our Common Mission Whitney Hess ❦ @whitneyhess

26. We help people enhance their own lives Whitney Hess ❦ @whitneyhess

27. ﬔe Butterﬂy Eﬀect Whitney Hess ❦ @whitneyhess

28. We want to change the world Whitney Hess ❦ @whitneyhess

29. If you wanna be somebody, if you wanna go somewhere, you better wake up and pay attention – Sister Act 2 Whitney Hess ❦ @whitneyhess

30. ﬔi��Ի��.��ǳ�

31. Wake-Up Call Whitney Hess ❦ @whitneyhess

32. It’s not about you (or us) Whitney Hess ❦ @whitneyhess

33. We design systems that enable more successful behaviors, but we don’t make them. Whitney Hess ❦ @whitneyhess

34. “Like so many brilliant people, [we] believe that ideas move mountains. But bulldozers move mountains – ideas show where the bulldozers should go.” – Hugh MacLeod Whitney Hess ❦ @whitneyhess

35. It’s time to focus our energy outside of the UX tribe, to become recognized leaders to makers & management Whitney Hess ❦ @whitneyhess

36. How do we gain inﬂuence? Over our companies, colleagues and clients Whitney Hess ❦ @whitneyhess

37. “ﬔe price of greatness is responsibility.” – Winston Churchill Whitney Hess ❦ @whitneyhess

38. Source unknown

39. What’s Holding Us Back? Whitney Hess ❦ @whitneyhess

40. We heroize the tools Whitney Hess ❦ @whitneyhess

41. A fancy tool is just a pillar to hide behind Whitney Hess ❦ @whitneyhess

42. We limit ourselves Whitney Hess ❦ @whitneyhess

43. We accommodate out of guilt. We attack out of anger. We avoid out of fear. – William Ury Whitney Hess ❦ @whitneyhess

44. We’re afraid to be wrong Whitney Hess ❦ @whitneyhess

45. You screw up every day and everyone already knows it. But do you admit it? Whitney Hess ❦ @whitneyhess

46. Celebrate Fear Whitney Hess ❦ @whitneyhess

47. Fear is growth Whitney Hess ❦ @whitneyhess

48. Love hurts Whitney Hess ❦ @whitneyhess

49. Live in pursuit of the OSM (Oh Shit Moment) Whitney Hess ❦ @whitneyhess

50. Fail magniﬁcently (Love demands that you do) Whitney Hess ❦ @whitneyhess

51. “Not doing it – when you know full well you had the opportunity – that hurts far more than any failure.” – Hugh MacLeod Whitney Hess ❦ @whitneyhess

52. ﬔi��Ի��.��ǳ�

53. Perfection ≠ Credibility Whitney Hess ❦ @whitneyhess

54. ﬔis is my biggest OSM Whitney Hess ❦ @whitneyhess

55. Promote Inclusion Whitney Hess ❦ @whitneyhess

56. Recognize the destructive impact of your words Whitney Hess ❦ @whitneyhess

57. “If you try to dominate people, you are already defeated.” – Terry Dobson, master of Aikido Whitney Hess ❦ @whitneyhess

58. Be assertive without being aggressive Whitney Hess ❦ @whitneyhess

59. “Your intellectual arrogance is causing disabling ignorance.” – Peter F. Drucker Whitney Hess ❦ @whitneyhess

60. All human beings have a basic need to be recognized Whitney Hess ❦ @whitneyhess

61. We Need To Lead Whitney Hess ❦ @whitneyhess

62. Chutzpah (a.k.a. audacity) Whitney Hess ❦ @whitneyhess

63. Conviction Whitney Hess ❦ @whitneyhess

64. Adaptability Whitney Hess ❦ @whitneyhess

65. Act As If Whitney Hess ❦ @whitneyhess

66. True leaders inspire others to lead Whitney Hess ❦ @whitneyhess

67. Our Legacy Whitney Hess ❦ @whitneyhess

68. Some say they have 20 years’ experience, when all they really have is one year’s experience, repeated 20 times. Whitney Hess ❦ @whitneyhess

69. Can your company succeed without you? Whitney Hess ❦ @whitneyhess

70. Can your company succeed without you? (No? Are you proud of that?) Whitney Hess ❦ @whitneyhess

71. What is our legacy? (Is it outside this room?) Whitney Hess ❦ @whitneyhess

72. Let’s not be a footnote in a technology textbook Whitney Hess ❦ @whitneyhess

73. Our legacy rests on all of our shoulders Whitney Hess ❦ @whitneyhess

75. ﬔank you. Whitney Hess whitney@whitneyhess.com http://whitneyhess.com @whitneyhess ❦ ﬔe Radical Leap by Steve Farber ﬔe Radical Edge by Steve Farber ﬔe Power of a Positive No by William Ury Ignore Everybody by Hugh MacLeod Managing Oneself by Peter F. Drucker

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Transcending Our Tribe

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