Type of Calls Tree
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The document outlines a new CRM tree structure for call distribution at a company. It divides calls into categories such as sales, maintenance, complaints, inquiries, and special offers/promotions. Under each category, it further divides calls into subcategories for specific products like CAT products, non-CAT products, computers, and Michelin. It provides examples of call types that would fall under each subcategory, such as price lists, complaints, follow ups, and repeated calls. The tree aims to help efficiently route different types of calls to the appropriate teams or representatives.
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Type of Calls Tree
- 1. CRM Tree New Types Of Call Distribution Ayman Adel Operation Team Leader | ecco Outsourcing
- 2. CAT Products
- 3. Sales Price List Complaint Inquiry Need To Buy Sales Price Uncompleted Need a Need To List Complaint Follow Up Data Consultation Sell The The The The States Quantity customer customer customer customer The calls to calls us doesnt plans to customer complaint before the have the establish a need to sell from any date for the required new facility his machine. dissatisfact contact of data and he and he New needs a ion reason the will call us from sales engineer. again. professional Dep. consultation Used New & Used
- 4. Service Complaint on Maintenance Complaint ticket Service Maintenance Complaint Follow Up Uncompleted Data
- 6. Computer Sales Maintenance Complaint Computer Sales Maintenance Complaint Repeated call Spare parts
- 7. Michelin Sales Maintenance Complaint Repeated call
- 8. Special Offer And Promotion Product Adv. Type Marine Power System News Paper E-Mail
- 9. Other Specific Michelin Wrong call Drop Down Other Person Other Head office CAT product Wrong call Drop Down Samsung Complaint NO. If somebody Compliant ask about from any any CAT other issue product but (like a it not with driver Mantrac behavior) (like shoes).
- 10. Other Cases
- 11. Thanks for your attention :) Hope to find it useful Ayman Adel Mohamed Operation Team leader