Unmetric facebook analysis
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Facebook posts can be analyzed to identify customer sentiment and trends. A study of posts found that negative sentiment made up 39.3% of comments, with the most common issues relating to shipping and delivery delays. Sentiment analysis of social media provides insights into customer experiences that can help companies improve customer service.
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Convenience store retailers expect foodservice sales to grow 1.4 times faster than merchandise sales in 2012, increasing by 4.7% compared to merchandise sales growth of 3.4%. A survey of retailers found that foodservice sales are anticipated to outpace merchandise sales based on 2012 in-store dollar sales targets.The pull side_of_social_media (08-11)
The pull side_of_social_media (08-11)Balvor LLC
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The document summarizes how Starbucks leverages its "My Starbucks Idea" website to engage customers in an online dialogue. The website allows customers to post ideas, vote on ideas, and discuss ideas with each other. Starbucks reviews the ideas and has implemented over 150 ideas from customers, such as bringing back happy hour and creating a mobile app. The website gives Starbucks a way to understand customer wants and continuously improve the brand experience based on direct customer feedback.Balvor top five convenience product picks
Balvor top five convenience product picksBalvor LLC
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The document provides Balvor's top five product picks from the 2011 NACS Show, including an enhanced water available in 16oz and 12oz sizes for $2.69 and $1.99 respectively, a non-chocolate candy, and a chip featuring unique flavors available for $2.99. The selections are based on factors like quality, packaging, and retailer feedback, but Balvor has no affiliations with the companies and recommends independent assessments.US Population is Getting Older
US Population is Getting OlderBalvor LLC
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The US population is aging rapidly, as the percentage of those aged 65 and over is projected to grow nearly three times as fast as the total population from 2010 to 2020. The 65 and over population will expand from 40 million in 2010 to over 55 million by 2020, driving almost half of total US population growth this decade. As life expectancies increase, the older segment is becoming a larger share of the American population.Balvor 2011 convenience retail outlook
Balvor 2011 convenience retail outlookBalvor LLC
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The document summarizes the results of a survey of 113 convenience retailers representing 10,510 stores. It finds that over half of retailers operate 1-10 stores, and foodservice and merchandise sales increased in 2010, though growth was modest. Retailers are most concerned about competitive threats from discounts and expanded offerings from other retailers. Many plan to enhance their foodservice and packaged goods in 2011 through new products and formats. Retailers are cautiously optimistic about their own prospects in 2011 but remain wary about broader economic trends.Learning from the top performers in tobacco retailing
Learning from the top performers in tobacco retailingBalvor LLC
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Top-performing tobacco retailers allocate more shelf space to cigarettes and OTP products than other retailers. They increased their space for premium cigarettes, smokeless tobacco, and cigars over the last year, while reducing space for sub-generic cigarettes and pipe tobacco. These top retailers also carried more SKUs of cigarettes, smokeless tobacco, and cigars, had higher inventory levels, and set higher sales growth targets for 2011 compared to other retailers. The document concludes that lessons from top performers include managing space more aggressively, scrutinizing lower-volume SKUs more closely, balancing reduced inventory levels with availability of core SKUs, and keeping assortments fresh while maintaining focus on base products.Are you playing to win in foodservice?
Are you playing to win in foodservice?Balvor LLC
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The document discusses strategies for success in the foodservice industry, emphasizing the need for retailers to enhance their performance to compete with top-tier operators. It highlights areas of focus such as improving day-part execution, introducing value-driven products, and refining branding strategies. The content is based on insights from a 2011 foodservice outlook survey conducted by Balvor LLC.2011 foodservice report for convenience stores
2011 foodservice report for convenience storesBalvor LLC
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The convenience store industry has seen consistent growth in foodservice sales, driven by a shift in consumer demand for fresh, prepared foods. Retailers are employing diverse strategies to optimize their foodservice offerings, with a focus on quality and effective execution to build consumer trust. While challenges remain, retailers are optimistic about ongoing sales increases and adapting to market trends, including healthier menu options and innovative branding strategies.Sku rationalization in convenience retail
Sku rationalization in convenience retailBalvor LLC
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The NACS/Balvor SKU Rationalization Survey conducted in May 2010 revealed that 70% of convenience retailers have increased their SKU counts over the past five years, with an average of over 3,000 SKUs per store. Retailers perceive SKU rationalization as a way to offer the right product mix rather than solely reducing SKU counts, with many expressing intentions to allocate space to top-selling products or to add new items in specific categories if they remove underperforming SKUs. The survey highlighted the importance of utilizing internal sales data for assortment decisions and indicated that unit volume is the primary metric for determining product offerings.2011 convenience retail outlook
2011 convenience retail outlookBalvor LLC
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The 2011 outlook for convenience store operators is cautiously optimistic, driven by their ability to thrive amid competition and price sensitivity regarding fuel. Key concerns include competitive threats from fuel discounts and the morning foodservice segment, with many retailers planning to raise prices or introduce new product categories. Despite broader economic pessimism, retailers remain positive about their personal business prospects, with a significant portion expecting growth in both foodservice and merchandise sales.Defend your hot beverage business
Defend your hot beverage businessBalvor LLC
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Three tips are provided for convenience retailers to maintain pricing competitiveness and profitability amid rising commodity costs:
1. Consider introducing a smaller cup size, like 12 ounces, to compete with rivals' offerings and allow for a lower entry price point.
2. Selectively adjust prices, maintaining or lowering prices for basic drinks but increasing prices for more complex signature drinks that are less price sensitive.
3. Change references to cup sizes from ounces to relative descriptors like "small" and "medium" to make price comparisons across chains more difficult for customers.What have we learned lessons learned from balvor-cs news 2010 tobacco retai...
What have we learned lessons learned from balvor-cs news 2010 tobacco retai...Balvor LLC
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The Balvor/Convenience Store News 2010 Tobacco Retailing survey found that convenience store retailers are currently averaging around 14 days of supply for cigarettes, with many indicating even lower levels. This is significantly lower than just two years ago. Lower inventory levels can be good if they reduce costs like shrink and working capital, but can also lead to higher out-of-stock rates and lost sales. The survey found that nearly a third of retailers perceive higher out-of-stocks today than a year ago. Reducing inventory also creates opportunities to strengthen top-selling SKUs and expand assortments in other tobacco segments. Effective approaches reduce SKUs selectively while maintaining supply of best sellers, and use freed-up space strategically.How convenience store retailers are managing foodservice
How convenience store retailers are managing foodserviceBalvor LLC
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The document summarizes the results of a survey of 97 convenience retailers representing over 21,000 stores on trends in their foodservice operations. Some key findings:
- Top performing retailers (top sales quartile) expect 5% sales growth in 2010 vs 1-2% for others. They focus more on improving in-store practices and expanding offerings.
- Customers are increasingly asking higher performing retailers for healthier options. Teenagers, females and families with kids are growing demographics for top retailers.
- Top retailers more frequently use signage, deals and introductions to promote products. They offer more proprietary/self-branded sandwiches, pizzas and hot dogs.
So in summary, theKeys To Growing Foodservice Profitably
Keys To Growing Foodservice ProfitablyBalvor LLC
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The document discusses key strategies for foodservice profitability as revealed by the CSD/Balvor foodservice survey, emphasizing the importance of in-store practices and enhancing customer value. Successful retailers are more focused on retaining current customers and implementing effective communication strategies compared to their lower-performing counterparts. Three main lessons highlighted include maintaining customer loyalty, optimizing pricing strategies, and compelling consumers to shop through consistent offerings and promotions.Becoming Better Foodservice Operators
Becoming Better Foodservice OperatorsBalvor LLC
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1) The document discusses strategies for convenience store operators to improve their foodservice sales based on a survey of top-performing retailers.
2) It finds that top-quartile retailers have almost twice the average monthly foodservice sales per store as bottom-quartile retailers.
3) Key strategies used by top retailers include promoting foodservice offerings online and with incentives, highlighting prepared foods especially at gas pumps, and leveraging new product launches with discounts to drive trial. Adopting these practices could help other retailers boost their foodservice sales.What Fuels Retailers Decisions?
What Fuels Retailers Decisions?Balvor LLC
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The document discusses the findings of the Balvor/NACS Motor Fuels Retailer Survey, focusing on retailers' perceptions of pricing strategies and the future of fuel sales. It reveals that while consumers are highly price-sensitive, retailers remain optimistic about their business prospects and are increasingly investing in food service and promotions to drive in-store traffic. Additionally, the survey indicates that retailers are aware of the shifts towards alternative fuels but do not see them as immediate threats to their operations.Ad
Unmetric facebook analysis
- 1. Facebook & Sentiment Analysis: Lessons Learned Facebook can be another platform to help Sentiment analysis can help identify trends improve customer service and issues affecting the shopping experience Negative Sentiment* 39.3% 35.7% 30.1% 27.4% 20.6% 18.3% 13.3% 10.3% 11.2% Source: unmetric (link: http://bit.ly/ZXe3Du ) *Represents share of posts, excluding admin posts. Source: Balvor LLC Copyright 息 2012 Balvor LLC. All Rights Reserved. 1