V Collector Debt Recovery
Download as pptx, pdf2 likes224 views
V-Collector OmniChannel Contact Centre provides an interactive digital platform for collecting micro debts through SMS campaigns and an online portal. Customers can negotiate debts, access account details, and make payments 24/7 through self-service options like online payment, scheduling payments, or chatting with an agent. The system selects targeted customers, sends SMS with unique links, and provides configurable online account and settlement pages to generate offers. It then measures campaign results through a wallboard and detailed reports. Migrating SMS campaigns to the full V-Collector solution is expected to increase payments by over 30% through improved customer engagement and negotiation options.
V Collector Debt Recovery
- 1. V-Collector OmniChannel Contact Centre Collecting micro debt is not cost effective using traditional outbound dialer campaigns because of all the costs involved with infrastructure and personnel, so many contact centres have resorted to using SMS reminders which are becoming more and more inefficient because of the lack of information and engagement with your customers. The world has gone digital and your customers are more demanding. Your customers want to negotiate their debt 24/7 on self service towards receiving a discount settlement or a payment plan spread over various months. Part of this debt negotiation is the providing of account information such as the current balance, the most recent charges or simply to modify the registered address on their account.
- 2. SMS Campaign Creation Targeted customers are selected from a database based on criteria (variables) such as the amount due, days overdue , last payment received. Each criteria will have a range defined. SMS message body is created and the system will generate unique fields such as name, credit card number and most important the link to the interactive website. Online account information is configurable for each campaign. Settlement page configuration is applied which includes the discount percentage and interest rates for different monthly plans. Based on these parameters the debtor receives their offers.
- 3. Debtor Interactive Landing Page Info Account holder details includes name, card number, address and creditor Account details such as balance owed, default date and minimum payment Last payments made Last statement summary
- 5. Debtor Actions Click pay button and go to online payment Click 即 Promise to Pay 即 and schedule it on calendar Chat with live agent on WhatsApp or Web Chat Send e-mail
- 6. Online Payment Payments from our interactive landing page are paid directly into your account with the card processor. We provide the complete integration. Tokenization and recurring payments are supported. Also supported: SEPA Direct Debit AliPay Giropay WeChat Pay BanContact Ideal Sofort
- 7. Unified Agent interface with lite CRM All media arrives to the unified agent interface with the supervisor given live access to view activity.
- 8. Wallboard For each campaign we have a live screen that will show total visits, total customers that paid, the monetary amount and the amount of payment agreements made. Info is displayed on a daily basis, using reports more detailed information is provided.
- 9. Prices V-Collector launches by sending SMS messages, see examples for a couple destinations on the price list. We can provide pricing for other locations on request.
- 10. Summary By migrating your SMS push campaigns to the V-Collector omni- channel 360 degree solution your results will dramatically increase For collections with proper implementation and campaign management we expect to increase payments by 30 % + Contact: Richard Blewis Sales Director Tel: + 34 632562285 Skype ID: richard.blewis1 richard@recobrosdigital.com