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- 1. Vincent Guarino 59 Cornflower Lane East Northport, NY 11731 (917) 667-7826 Bvguarino@optonline .net * Manager * Customer Service Manager * Project Manager SUMMARY OF QUALIFICATIONS A Dependable, result oriented professional with experience in customer service management. Do extremely well in fast paced environments as well as motivating and supervising staff to maximize productivity and hence company's profitability. Committed to excellence. Works well as a part of team as well as independently. Leadership Operational Planning Team Management Cost/Time/Change Management Needs Analysis Resource Management Project Management Implementation Technology Deployments Data Center operations Metrics Analysis Professional Profile Over 20 years of experience in customer support fully committed to providing the highest possible standards of customer satisfaction and support with a proven ability to train, supervise, motivate, and evaluate customer service representatives; Understands and appreciates the importance of a job well done. Results-oriented and client-focused Project Manager with extensive experience in installation/Decommissioning of Technology within the Workplace, and Data-Center space Relocation Coordinator with the ability to see the big picture and implement viable solutions in a timely and cost effective manner as outline by clients Strong leadership skills and capability to motivate and manage staff to accomplish great results in a fast-paced environment Demonstrates strong communication, planning, and organizational skills. Knowledgeable in all the areas of customer service with extensive experience in banking, retail/resale, and the corporate arena. Excellent relationship building with customers, very reliable and professional person. BUSINESS EXPERIENCE Vincent M. Guarino Inc. New York, NY 2009- Present Owner/president Retail Distribution & Sales Bimbo Bakeries Division or Arnold Bread Responsible for the management of the day-to-day warehouse operations and inventory control for a distribution. Handled sales tracking budgeting and reporting, inventory control, and employee payroll. Responsible for hiring, motivating, and training of staff. Worked directly with top company executives on streamlining budget and optimizing shipping/Delivery procedures. Assisted manager in all areas of resets, remodels, relocations, and new store openings Increased space for greater product sales in retail chain stores Ensured excellence in customer service and resolved all problems at the store level Established sales goals, managed budgets and devised sales forecasts. Maximized sales and profitability, Increased revenue by 15%. Responsible for fleet management repairs and maintenance contracts on all vehicles
- 2. Goldman Sachs & Co. New York, NY 1999-2009 Project Manager Contracted by Vincent M. Guarino Inc. Migrated over 20,000 users Install, Move Adds, Changed (IMAC) of over 50,000 desktops and 75,000 network connections for both trading and non trading users and clients. Managed emergency migration of 600 traders in one weekend with minimal downtime Project managed small to mid size projects also responsible for strategic planning and execution of large scale moves and relocation projects Provided network connectivity, LAN testing, problem determination and resolution on all circuits. Provided around the clock network support for all Trading and non-trading floor build outs and relocations. Coordinated server Install, Move Adds, Changed (IMAC) and Decommissions for the Fixed Income Division, also coordinated with the asset management group to coordinate the removal and demise of legacy equipment Moderated meetings with clients, technologist, and various union/contracted labor, Managed an outsource pool of 50 professionals. Led the migration to the firms flagship $1.3b tower in Jersey City. Capital One Bank, Stamford CT. 1996 1999 Customer Service manager Responsible for the supervision of a staff of six highly trained representatives. Answering over 500 inbound calls daily managing customer mortgage accounts. Provided leads and support to the sales team, ensuring all sales and service objectives were met. Performed research within existing customer accounts in order to qualify for loan modification. Provided monthly analyses of performance trends and recommended solutions for any areas having downward trends. Developed presentation and report formats used in Monthly Account Review meetings with clients. Conducted interviews with responsibility for the placement of over employees. Ensured strict adherence to company policies and procedural guidelines. Previous Work Experience North fork bank Customer Service supervisor 1993 1996 Green point Bank Bank Teller 1988 - 1993 Education Saint Johns University Bachelors in accounting 1988 1992 Computer skills: LAN TCP/IP Microsoft word, excel, and power point.