Unit 11 - Making a complaint (writing skills).pptxPremLearn
油
Here are some tips for organizing your time better:
- Make a to-do list each day prioritizing tasks by importance. This helps you stay focused on what needs to get done.
- Block out specific times for activities like schoolwork, exercise, hobbies etc. so you don't get distracted.
- Eliminate time wasters like social media when you need to focus. Turn off notifications to avoid checking your phone.
- Study in time blocks of 50 minutes followed by short breaks. This helps you stay engaged without losing concentration.
- Go to bed and wake up at consistent times even on weekends. This keeps your energy levels and focus optimized.
- Plan meals in advance so
This document covers hotel accommodation topics like checking in, reservations, lost luggage, room service, and taxi requests. Sample dialogs demonstrate interactions between guests and staff regarding necessary documents, signing forms, payment methods, and addressing any issues that arise during a hotel
This document provides guidance on understanding and addressing guest problems during their hotel stay. It outlines the steps to crafting an effective response which include addressing the guest, apologizing, taking responsibility, and thanking them. Two sample conversations are included, one where a guest complains about noise and is moved to a quieter room, and another where a guest's food order was incorrect and the issue is resolved. References for further reading on hotel English are also listed.
This document contains material for an English lesson about tourism and hotels. It includes questions about staying in hotels, an interesting fact about convenience stores in Taiwan, currency exchange rates, instructions for an online practice activity, a role play exercise reviewing hotel booking and check-in, and exercises on minimal word pairs and tongue twisters.
This document provides an English language lesson about rooms in a house or apartment. It includes exercises where students label rooms, describe activities that take place in different rooms, discuss amenities in their own or others' homes, and ask and answer questions about living spaces. Vocabulary taught includes names of rooms and related terms. The exercises allow students to practice both comprehension and production of common housing and interior design vocabulary in English.
This document provides an English language lesson about parts of the home and describing one's living space. It includes exercises where students practice vocabulary related to rooms in a house or apartment, hold dialogues about living situations, and describe their own home. Students are asked to identify rooms based on activities, state whether descriptions of apartments are true or false, choose items to shop for different rooms, and complete question and answer dialogues about where someone lives.
This document contains 5 quizzes that assess grammar skills. The quizzes include identifying and correcting grammatical errors, completing sentences with the correct verb tense or form, changing words to their plural or reported speech forms, combining sentences using adjective clauses, and filling in blanks with the appropriate word. The document tests a wide range of English grammar concepts.
This document contains a vocabulary lesson about parts of a house and furniture. It includes exercises to label diagrams of rooms and furniture, fill in blanks with vocabulary words, write definitions, form questions and sentences using "there is/are", and form imperative sentences. Grammar topics covered include there is/are, imperatives, and forming negatives.
This document contains a practice presentation about customer service by Euliser Hernandez Solorzano for their TECNOLOGO EN CONTABILIDAD Y FINANZA program at SENA in Chia, Colombia in 2015. It includes examples of good and bad customer service behaviors, conversations between customers and customer service representatives, exercises to identify vocabulary and complete dialogues, and a final activity to create a company website focusing on customer service.
There is there are-a-an-some-any-how much-manyCynthia Garc鱈a
油
There are three main rooms described in the document:
1. The bedroom contains a bed, table, carpet, and door. There is one bedroom.
2. The living room has a TV, two sofas, one window, one table, and curtains.
3. The kitchen includes a refrigerator, stove, microwave, and two chairs. There is one kitchen.
The passage describes a family's small modern house in Asir. It has two bedrooms, a living room, dining room, bathroom, and kitchen. The living room has two green armchairs and a yellow sofa. The dining room has a table and five chairs. The kitchen has a stove, fridge, and table. Sometimes the family has dinner in the kitchen. The house also has a beautiful garden that the children like to play in.
The document provides information about typical housing in the United States, stating that most people live in houses rather than apartments, with the average house being 1,600 square feet and having 3 bedrooms, a living room, bathroom and kitchen. It also notes that the most common types of housing are houses, apartments, mobile homes, condominiums and co-ops, and that the average cost of a house in the US is $117,000. People typically move an average of 30 times over their lifetime.
This document contains sample dialogues for greeting people, giving personal information, talking about free time, jobs, families, daily routines, checking into hotels, ordering food and drink, asking directions, inviting others, and describing homes. It provides basic phrases and responses for common conversations and situations in English.
The document provides vocabulary words and phrases in Chinese related to communication, hospitality, and food. Some key areas covered include:
- Common phrases for communication such as asking someone to repeat themselves or asking how to spell a name.
- Hospitality industry related terms like reservation, confirmation, and job titles at a hotel.
- Names of countries and nationalities.
- Food vocabulary including types of cuisine and dishes.
- Sample dialogues for checking into a hotel and taking food orders at a restaurant.
This document provides an English lesson about weather, seasons, and role-playing a conversation at a hotel. It includes warmup activities where students describe pictures related to weather and what people are doing. Students then ask and answer questions about the weather and typical activities in their city or country in summer and winter. They also role-play conversations between a hotel guest and bellhop, asking for information and directions within the hotel. The goal is for students to be able to talk about weather, seasons, and have a hotel guest-bellhop conversation.
Here are directions to the bank:
Walk out of the hotel lobby.
Turn right and walk down Main Street.
When you reach Madison Avenue, turn left.
The bank will be on the right side of the street.
Guest: Thanks! How do I get to the post office?
Concierge: Sure, to get to the post office:
Walk out of the hotel and turn left on Main Street.
Continue straight for about 2 blocks.
You'll see the post office on your left, across from the park.
Guest: Great, thanks for your help!
Concierge: You're welcome, enjoy your stay!
This document provides a chapter from an English language learning textbook. It covers four skills: listening, speaking, reading, and writing. For the listening section, it includes activities on responding to advice, warnings, and narratives. The speaking section focuses on giving advice, warnings, and retelling narratives. It provides sample dialogues and expressions. The reading and writing sections briefly mention reading and writing narratives. Overall, the document outlines the key areas and activities covered in the chapter to help students develop English competencies in various skills.
The document outlines classroom rules for students, including trying their best, respecting the teacher and classmates, following directions, being respectful of others' ideas and works, cooperating, and enjoying learning. It also mentions identifying different rooms in a house and the importance of proper hand washing to prevent the spread of viruses. Several classroom activities are listed, such as guessing rooms from shadows, fixing skills, a hidden picture game, and an activity to match rooms to actions.
The document provides questions for students to ask their partner about their name, where they live, their job, and languages they speak. It also includes vocabulary like ways to say things in English and phrases to use for clarification or taking turns speaking. Occupations are matched with their translations in English.
The document provides questions for students to ask their partner about their name, where they live, their job, and languages they speak. It also includes vocabulary like ways to say things in English and phrases to use for clarification or taking turns speaking. Occupations are matched with their translations in English.
This document contains information and materials for an English class, including:
- Introduction and welcome from the teacher
- Sections on classroom language, routines, frequency adverbs, telling time, and making complaints
- Exercises matching types of complaints to situations and identifying keywords
- Guidelines for making complaints in a polite and respectful manner
This document provides information to help travelers in various situations when traveling abroad where English is spoken. It discusses common challenges travelers face at the airport, hotel, and restaurant. It provides sample conversations and phrases for checking in at the airport, going through security, dealing with lost luggage or customs. For hotels, it offers phrases for check-in, room issues and billing disputes. For restaurants, it gives phrases for booking a table, ordering food and drinks, and paying the bill. It also includes some video links for listening practice in each situation.
The document provides information and instructions for various classroom activities from the Backpack English textbook. It includes pair and group work activities, grammar drills, reading comprehension questions, spelling and vocabulary exercises, listening comprehension tasks, and writing prompts. The teacher is encouraged to modify activities as needed to ensure they are suitable and effective for students.
Butler is the most important male servant in a house, usually responsible for organizing the other servants. As a hotel butler, their responsibilities include:
1. Escorting guests to their rooms and providing services like recommending facilities.
2. Having knowledge of food and drinks to serve guests and perform basic check-in and check-out functions.
3. Ensuring rooms are clean and guests' needs are met by communicating with housekeeping and other departments.
UNIT CLARIFICATION AND CHECKING UNDERSTANDING.pptxHuyLe319
油
The document provides ways to give clear instructions or check understanding, such as repeating complicated explanations, asking for clarification to ensure understanding, and confirming that everything has been understood, with the expressions used depending on whether the situation is formal or informal. It then provides examples of conversations where clarification is asked for to check understanding.
This document contains a practice presentation about customer service by Euliser Hernandez Solorzano for their TECNOLOGO EN CONTABILIDAD Y FINANZA program at SENA in Chia, Colombia in 2015. It includes examples of good and bad customer service behaviors, conversations between customers and customer service representatives, exercises to identify vocabulary and complete dialogues, and a final activity to create a company website focusing on customer service.
There is there are-a-an-some-any-how much-manyCynthia Garc鱈a
油
There are three main rooms described in the document:
1. The bedroom contains a bed, table, carpet, and door. There is one bedroom.
2. The living room has a TV, two sofas, one window, one table, and curtains.
3. The kitchen includes a refrigerator, stove, microwave, and two chairs. There is one kitchen.
The passage describes a family's small modern house in Asir. It has two bedrooms, a living room, dining room, bathroom, and kitchen. The living room has two green armchairs and a yellow sofa. The dining room has a table and five chairs. The kitchen has a stove, fridge, and table. Sometimes the family has dinner in the kitchen. The house also has a beautiful garden that the children like to play in.
The document provides information about typical housing in the United States, stating that most people live in houses rather than apartments, with the average house being 1,600 square feet and having 3 bedrooms, a living room, bathroom and kitchen. It also notes that the most common types of housing are houses, apartments, mobile homes, condominiums and co-ops, and that the average cost of a house in the US is $117,000. People typically move an average of 30 times over their lifetime.
This document contains sample dialogues for greeting people, giving personal information, talking about free time, jobs, families, daily routines, checking into hotels, ordering food and drink, asking directions, inviting others, and describing homes. It provides basic phrases and responses for common conversations and situations in English.
The document provides vocabulary words and phrases in Chinese related to communication, hospitality, and food. Some key areas covered include:
- Common phrases for communication such as asking someone to repeat themselves or asking how to spell a name.
- Hospitality industry related terms like reservation, confirmation, and job titles at a hotel.
- Names of countries and nationalities.
- Food vocabulary including types of cuisine and dishes.
- Sample dialogues for checking into a hotel and taking food orders at a restaurant.
This document provides an English lesson about weather, seasons, and role-playing a conversation at a hotel. It includes warmup activities where students describe pictures related to weather and what people are doing. Students then ask and answer questions about the weather and typical activities in their city or country in summer and winter. They also role-play conversations between a hotel guest and bellhop, asking for information and directions within the hotel. The goal is for students to be able to talk about weather, seasons, and have a hotel guest-bellhop conversation.
Here are directions to the bank:
Walk out of the hotel lobby.
Turn right and walk down Main Street.
When you reach Madison Avenue, turn left.
The bank will be on the right side of the street.
Guest: Thanks! How do I get to the post office?
Concierge: Sure, to get to the post office:
Walk out of the hotel and turn left on Main Street.
Continue straight for about 2 blocks.
You'll see the post office on your left, across from the park.
Guest: Great, thanks for your help!
Concierge: You're welcome, enjoy your stay!
This document provides a chapter from an English language learning textbook. It covers four skills: listening, speaking, reading, and writing. For the listening section, it includes activities on responding to advice, warnings, and narratives. The speaking section focuses on giving advice, warnings, and retelling narratives. It provides sample dialogues and expressions. The reading and writing sections briefly mention reading and writing narratives. Overall, the document outlines the key areas and activities covered in the chapter to help students develop English competencies in various skills.
The document outlines classroom rules for students, including trying their best, respecting the teacher and classmates, following directions, being respectful of others' ideas and works, cooperating, and enjoying learning. It also mentions identifying different rooms in a house and the importance of proper hand washing to prevent the spread of viruses. Several classroom activities are listed, such as guessing rooms from shadows, fixing skills, a hidden picture game, and an activity to match rooms to actions.
The document provides questions for students to ask their partner about their name, where they live, their job, and languages they speak. It also includes vocabulary like ways to say things in English and phrases to use for clarification or taking turns speaking. Occupations are matched with their translations in English.
The document provides questions for students to ask their partner about their name, where they live, their job, and languages they speak. It also includes vocabulary like ways to say things in English and phrases to use for clarification or taking turns speaking. Occupations are matched with their translations in English.
This document contains information and materials for an English class, including:
- Introduction and welcome from the teacher
- Sections on classroom language, routines, frequency adverbs, telling time, and making complaints
- Exercises matching types of complaints to situations and identifying keywords
- Guidelines for making complaints in a polite and respectful manner
This document provides information to help travelers in various situations when traveling abroad where English is spoken. It discusses common challenges travelers face at the airport, hotel, and restaurant. It provides sample conversations and phrases for checking in at the airport, going through security, dealing with lost luggage or customs. For hotels, it offers phrases for check-in, room issues and billing disputes. For restaurants, it gives phrases for booking a table, ordering food and drinks, and paying the bill. It also includes some video links for listening practice in each situation.
The document provides information and instructions for various classroom activities from the Backpack English textbook. It includes pair and group work activities, grammar drills, reading comprehension questions, spelling and vocabulary exercises, listening comprehension tasks, and writing prompts. The teacher is encouraged to modify activities as needed to ensure they are suitable and effective for students.
Butler is the most important male servant in a house, usually responsible for organizing the other servants. As a hotel butler, their responsibilities include:
1. Escorting guests to their rooms and providing services like recommending facilities.
2. Having knowledge of food and drinks to serve guests and perform basic check-in and check-out functions.
3. Ensuring rooms are clean and guests' needs are met by communicating with housekeeping and other departments.
UNIT CLARIFICATION AND CHECKING UNDERSTANDING.pptxHuyLe319
油
The document provides ways to give clear instructions or check understanding, such as repeating complicated explanations, asking for clarification to ensure understanding, and confirming that everything has been understood, with the expressions used depending on whether the situation is formal or informal. It then provides examples of conversations where clarification is asked for to check understanding.
Research & Research Methods: Basic Concepts and Types.pptxDr. Sarita Anand
油
This ppt has been made for the students pursuing PG in social science and humanities like M.Ed., M.A. (Education), Ph.D. Scholars. It will be also beneficial for the teachers and other faculty members interested in research and teaching research concepts.
The Constitution, Government and Law making bodies .saanidhyapatel09
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This PowerPoint presentation provides an insightful overview of the Constitution, covering its key principles, features, and significance. It explains the fundamental rights, duties, structure of government, and the importance of constitutional law in governance. Ideal for students, educators, and anyone interested in understanding the foundation of a nations legal framework.
Prelims of Rass MELAI : a Music, Entertainment, Literature, Arts and Internet Culture Quiz organized by Conquiztadors, the Quiz society of Sri Venkateswara College under their annual quizzing fest El Dorado 2025.
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In this slide well discuss on the useful environment methods in Odoo 18. In Odoo 18, environment methods play a crucial role in simplifying model interactions and enhancing data processing within the ORM framework.
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In this slide, well discuss on how to modify existing web pages in Odoo 18. Web pages in Odoo 18 can also gather user data through user-friendly forms, encourage interaction through engaging features.
QuickBooks Desktop to QuickBooks Online How to Make the MoveTechSoup
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If you use QuickBooks Desktop and are stressing about moving to QuickBooks Online, in this webinar, get your questions answered and learn tips and tricks to make the process easier for you.
Key Questions:
* When is the best time to make the shift to QuickBooks Online?
* Will my current version of QuickBooks Desktop stop working?
* I have a really old version of QuickBooks. What should I do?
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How to Configure Flexible Working Schedule in Odoo 18 EmployeeCeline George
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In this slide, well discuss on how to configure flexible working schedule in Odoo 18 Employee module. In Odoo 18, the Employee module offers powerful tools to configure and manage flexible working schedules tailored to your organization's needs.
APM People Interest Network Conference 2025
- Autonomy, Teams and Tension
- Oliver Randall & David Bovis
- Own Your Autonomy
Oliver Randall
Consultant, Tribe365
Oliver is a career project professional since 2011 and started volunteering with APM in 2016 and has since chaired the People Interest Network and the North East Regional Network. Oliver has been consulting in culture, leadership and behaviours since 2019 and co-developed HPTM速an off the shelf high performance framework for teams and organisations and is currently working with SAS (Stellenbosch Academy for Sport) developing the culture, leadership and behaviours framework for future elite sportspeople whilst also holding down work as a project manager in the NHS at North Tees and Hartlepool Foundation Trust.
David Bovis
Consultant, Duxinaroe
A Leadership and Culture Change expert, David is the originator of BTFA and The Dux Model.
With a Masters in Applied Neuroscience from the Institute of Organisational Neuroscience, he is widely regarded as the Go-To expert in the field, recognised as an inspiring keynote speaker and change strategist.
He has an industrial engineering background, majoring in TPS / Lean. David worked his way up from his apprenticeship to earn his seat at the C-suite table. His career spans several industries, including Automotive, Aerospace, Defence, Space, Heavy Industries and Elec-Mech / polymer contract manufacture.
Published in Londons Evening Standard quarterly business supplement, James Caans Your business Magazine, Quality World, the Lean Management Journal and Cambridge Universities PMA, he works as comfortably with leaders from FTSE and Fortune 100 companies as he does owner-managers in SMEs. He is passionate about helping leaders understand the neurological root cause of a high-performance culture and sustainable change, in business.
Session | Own Your Autonomy The Importance of Autonomy in Project Management
#OwnYourAutonomy is aiming to be a global APM initiative to position everyone to take a more conscious role in their decision making process leading to increased outcomes for everyone and contribute to a world in which all projects succeed.
We want everyone to join the journey.
#OwnYourAutonomy is the culmination of 3 years of collaborative exploration within the Leadership Focus Group which is part of the APM People Interest Network. The work has been pulled together using the 5 HPTM速 Systems and the BTFA neuroscience leadership programme.
https://www.linkedin.com/showcase/apm-people-network/about/
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Lesson Plan M1 2024 Lesson Plan M1 2024 Lesson Plan M1 2024 Lesson Plan M1...pinkdvil200
油
Vocabulary related to hotel words and vacation
1. AT THE HOTEL
Good readers complementary class.
2022
HOTEL
MANAGEMENT
BUSINESS
2. Hotel Vocabulary: Match the pictures with the words
1. Check-in
2. Check-out
3. Reception
4. Single room
5. Double
room
6. Room
service
7. Vacancy
8. Lobby
9. Luggage
10.Reservati
on
A
E
C
B
J
F
I
G H
D
3. Role Play: Read and
Practice
Receptionist: Good morning! Welcome to The Boutique Hotel. How can I
help you?
Guest: Hello! I have a reservation for 5 nights.
Receptionist: Okay. Can I see your passport, please?
Guest: Of course. Here you are.
Receptionist: Thank you. You have a reservation for two people. Would
you like a twin room or a double room?
Guest: A twin room, please.
Receptionist: No problem. Here are your key cards.
Guest: Thank you. Where is the room?
Receptionist: Its on the fifth floor. Take the lift on the right.
Guest: Okay. Do you have room service?
Receptionist: Yes, we do! Use the phone in the room to order food and
drinks.
Guest: Perfect! Thank you.
Receptionist: Youre welcome! I hope you enjoy your stay with us.
23. Look at the photo for a minute.
Try to remember what you see.
24. True or False?
1. There is one bed.
True
2. There is no TV.
False
3. There is a lamp.
True
4. There is no mirror.
False
5. There is no closet.
True
Reveal the answers
25. Look at the photo for a minute.
Try to remember what you see.
26. True or False?
1. There is no TV.
False
2. There are 3 lamps.
True
3. There is a bed.
True
4. There is a window.
True
5. There is a balcony.
False
Reveal the answers
27. Look at the photo for a minute.
Try to remember what you see.
28. True or False?
1. There is a TV.
False
2. There is a mirror.
False
3. There is a bathtub.
True
4. There are 2 sinks.
True
5. There are 2 lamps.
False
Reveal the answers
29. Complete the sentences.
There is __ _____.
There ___ a __.
There __ __ bed.
_____ ___ 2 lamps.
There is __
______.
____ is a ____.
Reveal the answers
There is a
desk.
There are 2 lamps.
There is a window.
There is a TV.
There is a bed.
There is a chair.
30. Complete the sentences.
There is __ _____.
There ___ __ lamp.
There are __ ______.
Reveal the answers
There is a mirror.
There is a lamp.
There are 2 beds.
31. Correct the errors.
1. There is bed.
2. There are 2 balconies.
3. There is 2 lamp.
4. There are a desk.
Reveal the answers
2. There is a balcony.
4. There is a desk.
3. There is a lamp.
1. There is a bed.
32. Correct the errors.
Reveal the answers
1. There are 3 chairs.
2. There are one bed.
3. Are there one TV.
4. There is 2 windows.
5. There is a mirrors.
2. There are two beds.
4. There are 2 windows.
There is one TV.
5. There is a mirror.
1. There are 4 chairs.
34. Reveal the answers
Unscramble the sentences.
TV / . / there / a / is
3 / there / are / mirrors / .
lamps /. / there / are / 2
. / mirror / there / is / a
There is a TV.
There are 3 mirrors.
There are 2 lamps.
There is a mirror.
36. Bonus round! See how much you can remember seeing.
1. How many mirrors are there?
2. How many plants are there?
3. How many lamps are there?
4. Is there a bed?
5. Is there a balcony?
6. Are there curtains?
7. Is there a closet?
8. How many cushions are there?
9. Is there a sink?
10.Is there a chair?
Reveal the answers
37. Look at these common hotel complaints and make a conversation
with your partner! One student is the guest and the other is the
receptionist.
Noisy hotel
Dirty bathroom
Mice in the restaurant
No hot water
The internet isnt working
Rude staff
An empty mini bar
38. Complaints Role Play 1:
Example
Receptionist: Hello! How can I help you?
Guest: Im staying in Room 502. I cant connect to the
internet.
Receptionist! Oh no! Do you have the correct password?
Guest: Whats the correct password?
Receptionist: Its Boutique_Hotel_123
Guest: Ok, Ill try it now.
.
Guest: It works! Thank you!
39. Complaints Role Play 2:
Example
Receptionist: Hello! How can I help you?
Guest: Im staying in Room 630. The window is broken. I
cant open it.
Receptionist: Oh no! Do you have the key?
Guest: Yes, but the window doesnt open.
Receptionist: Okay. The maintenance team will come to
your room at 2PM to fix it.
Guest: Thank you so much!