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AT THE HOTEL
Good readers complementary class.
2022
HOTEL
MANAGEMENT
BUSINESS
Hotel Vocabulary: Match the pictures with the words
1. Check-in
2. Check-out
3. Reception
4. Single room
5. Double
room
6. Room
service
7. Vacancy
8. Lobby
9. Luggage
10.Reservati
on
A
E
C
B
J
F
I
G H
D
Role Play: Read and
Practice
Receptionist: Good morning! Welcome to The Boutique Hotel. How can I
help you?
Guest: Hello! I have a reservation for 5 nights.
Receptionist: Okay. Can I see your passport, please?
Guest: Of course. Here you are.
Receptionist: Thank you. You have a reservation for two people. Would
you like a twin room or a double room?
Guest: A twin room, please.
Receptionist: No problem. Here are your key cards.
Guest: Thank you. Where is the room?
Receptionist: Its on the fifth floor. Take the lift on the right.
Guest: Okay. Do you have room service?
Receptionist: Yes, we do! Use the phone in the room to order food and
drinks.
Guest: Perfect! Thank you.
Receptionist: Youre welcome! I hope you enjoy your stay with us.
What is there?
Closet
Bed
Desk
Hairdryer
Lamp
TV
Bath
Sink
Window
Balcony
Mirror
Match the words to the pictures.
Reveal the answers
lamp TV
mirror
bed
Match the words to the pictures.
Reveal the answers
bath closet
balcony
sink
What is there?
There is a bed.
What is there?
There are 3 lamps.
What is there?
There is a mirror.
What is there?
There is a hairdryer.
What is there?
There is a desk.
Look at the photo for a minute.
Try to remember what you see.
True or False?
1. There is one bed.
True
2. There is no TV.
False
3. There is a lamp.
True
4. There is no mirror.
False
5. There is no closet.
True
Reveal the answers
Look at the photo for a minute.
Try to remember what you see.
True or False?
1. There is no TV.
False
2. There are 3 lamps.
True
3. There is a bed.
True
4. There is a window.
True
5. There is a balcony.
False
Reveal the answers
Look at the photo for a minute.
Try to remember what you see.
True or False?
1. There is a TV.
False
2. There is a mirror.
False
3. There is a bathtub.
True
4. There are 2 sinks.
True
5. There are 2 lamps.
False
Reveal the answers
Complete the sentences.
There is __ _____.
There ___ a __.
There __ __ bed.
_____ ___ 2 lamps.
There is __
______.
____ is a ____.
Reveal the answers
There is a
desk.
There are 2 lamps.
There is a window.
There is a TV.
There is a bed.
There is a chair.
Complete the sentences.
There is __ _____.
There ___ __ lamp.
There are __ ______.
Reveal the answers
There is a mirror.
There is a lamp.
There are 2 beds.
Correct the errors.
1. There is bed.
2. There are 2 balconies.
3. There is 2 lamp.
4. There are a desk.
Reveal the answers
2. There is a balcony.
4. There is a desk.
3. There is a lamp.
1. There is a bed.
Correct the errors.
Reveal the answers
1. There are 3 chairs.
2. There are one bed.
3. Are there one TV.
4. There is 2 windows.
5. There is a mirrors.
2. There are two beds.
4. There are 2 windows.
There is one TV.
5. There is a mirror.
1. There are 4 chairs.
Reveal the answers
Unscramble the words.
mrirro
lmpa
yabcnol
wwodni
esoclt
mirror
lamp
balcony
window
closet
Reveal the answers
Unscramble the sentences.
TV / . / there / a / is
3 / there / are / mirrors / .
lamps /. / there / are / 2
. / mirror / there / is / a
There is a TV.
There are 3 mirrors.
There are 2 lamps.
There is a mirror.
Bonus exercise! See how much you can remember.
Bonus round! See how much you can remember seeing.
1. How many mirrors are there?
2. How many plants are there?
3. How many lamps are there?
4. Is there a bed?
5. Is there a balcony?
6. Are there curtains?
7. Is there a closet?
8. How many cushions are there?
9. Is there a sink?
10.Is there a chair?
Reveal the answers
Look at these common hotel complaints and make a conversation
with your partner! One student is the guest and the other is the
receptionist.
 Noisy hotel
 Dirty bathroom
 Mice in the restaurant
 No hot water
 The internet isnt working
 Rude staff
 An empty mini bar
Complaints Role Play 1:
Example
Receptionist: Hello! How can I help you?
Guest: Im staying in Room 502. I cant connect to the
internet.
Receptionist! Oh no! Do you have the correct password?
Guest: Whats the correct password?
Receptionist: Its Boutique_Hotel_123
Guest: Ok, Ill try it now.
.
Guest: It works! Thank you!
Complaints Role Play 2:
Example
Receptionist: Hello! How can I help you?
Guest: Im staying in Room 630. The window is broken. I
cant open it.
Receptionist: Oh no! Do you have the key?
Guest: Yes, but the window doesnt open.
Receptionist: Okay. The maintenance team will come to
your room at 2PM to fix it.
Guest: Thank you so much!

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Vocabulary related to hotel words and vacation

  • 1. AT THE HOTEL Good readers complementary class. 2022 HOTEL MANAGEMENT BUSINESS
  • 2. Hotel Vocabulary: Match the pictures with the words 1. Check-in 2. Check-out 3. Reception 4. Single room 5. Double room 6. Room service 7. Vacancy 8. Lobby 9. Luggage 10.Reservati on A E C B J F I G H D
  • 3. Role Play: Read and Practice Receptionist: Good morning! Welcome to The Boutique Hotel. How can I help you? Guest: Hello! I have a reservation for 5 nights. Receptionist: Okay. Can I see your passport, please? Guest: Of course. Here you are. Receptionist: Thank you. You have a reservation for two people. Would you like a twin room or a double room? Guest: A twin room, please. Receptionist: No problem. Here are your key cards. Guest: Thank you. Where is the room? Receptionist: Its on the fifth floor. Take the lift on the right. Guest: Okay. Do you have room service? Receptionist: Yes, we do! Use the phone in the room to order food and drinks. Guest: Perfect! Thank you. Receptionist: Youre welcome! I hope you enjoy your stay with us.
  • 6. Bed
  • 10. TV
  • 11. Bath
  • 12. Sink
  • 16. Match the words to the pictures. Reveal the answers lamp TV mirror bed
  • 17. Match the words to the pictures. Reveal the answers bath closet balcony sink
  • 18. What is there? There is a bed.
  • 19. What is there? There are 3 lamps.
  • 20. What is there? There is a mirror.
  • 21. What is there? There is a hairdryer.
  • 22. What is there? There is a desk.
  • 23. Look at the photo for a minute. Try to remember what you see.
  • 24. True or False? 1. There is one bed. True 2. There is no TV. False 3. There is a lamp. True 4. There is no mirror. False 5. There is no closet. True Reveal the answers
  • 25. Look at the photo for a minute. Try to remember what you see.
  • 26. True or False? 1. There is no TV. False 2. There are 3 lamps. True 3. There is a bed. True 4. There is a window. True 5. There is a balcony. False Reveal the answers
  • 27. Look at the photo for a minute. Try to remember what you see.
  • 28. True or False? 1. There is a TV. False 2. There is a mirror. False 3. There is a bathtub. True 4. There are 2 sinks. True 5. There are 2 lamps. False Reveal the answers
  • 29. Complete the sentences. There is __ _____. There ___ a __. There __ __ bed. _____ ___ 2 lamps. There is __ ______. ____ is a ____. Reveal the answers There is a desk. There are 2 lamps. There is a window. There is a TV. There is a bed. There is a chair.
  • 30. Complete the sentences. There is __ _____. There ___ __ lamp. There are __ ______. Reveal the answers There is a mirror. There is a lamp. There are 2 beds.
  • 31. Correct the errors. 1. There is bed. 2. There are 2 balconies. 3. There is 2 lamp. 4. There are a desk. Reveal the answers 2. There is a balcony. 4. There is a desk. 3. There is a lamp. 1. There is a bed.
  • 32. Correct the errors. Reveal the answers 1. There are 3 chairs. 2. There are one bed. 3. Are there one TV. 4. There is 2 windows. 5. There is a mirrors. 2. There are two beds. 4. There are 2 windows. There is one TV. 5. There is a mirror. 1. There are 4 chairs.
  • 33. Reveal the answers Unscramble the words. mrirro lmpa yabcnol wwodni esoclt mirror lamp balcony window closet
  • 34. Reveal the answers Unscramble the sentences. TV / . / there / a / is 3 / there / are / mirrors / . lamps /. / there / are / 2 . / mirror / there / is / a There is a TV. There are 3 mirrors. There are 2 lamps. There is a mirror.
  • 35. Bonus exercise! See how much you can remember.
  • 36. Bonus round! See how much you can remember seeing. 1. How many mirrors are there? 2. How many plants are there? 3. How many lamps are there? 4. Is there a bed? 5. Is there a balcony? 6. Are there curtains? 7. Is there a closet? 8. How many cushions are there? 9. Is there a sink? 10.Is there a chair? Reveal the answers
  • 37. Look at these common hotel complaints and make a conversation with your partner! One student is the guest and the other is the receptionist. Noisy hotel Dirty bathroom Mice in the restaurant No hot water The internet isnt working Rude staff An empty mini bar
  • 38. Complaints Role Play 1: Example Receptionist: Hello! How can I help you? Guest: Im staying in Room 502. I cant connect to the internet. Receptionist! Oh no! Do you have the correct password? Guest: Whats the correct password? Receptionist: Its Boutique_Hotel_123 Guest: Ok, Ill try it now. . Guest: It works! Thank you!
  • 39. Complaints Role Play 2: Example Receptionist: Hello! How can I help you? Guest: Im staying in Room 630. The window is broken. I cant open it. Receptionist: Oh no! Do you have the key? Guest: Yes, but the window doesnt open. Receptionist: Okay. The maintenance team will come to your room at 2PM to fix it. Guest: Thank you so much!