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WAHIDURRAHMAN
Contact No: +966537214056
Wahidprnc@gmail.com
Career Objective: To work with an organization that can provide me sustained growth
in professional terms.
Career Summary:-
• Total experience Seven years
• Currently working in Automobile sector.
Work Experience:-
Working with Globe Motors (Jiangling Isuzu Motors co., JMC) as a service and
customer care manager from 9th
of Sep 2013 to till date at Riyadh Saudi Arabia.
• Responsible for after sales services and handling workshop team
• Responsible for all warranty issue and corresponding with china team
• Customers service and solution of customer’s problem is key functional area
• Service control upon after sales team and PDI team
• Producing monthly customer complaints and its problem rectified report.
• Responsible for post sales follow-up.( PSF ) and maintaining data.
• Maintaining workshop service data account on monthly basis
Worked with Ahmad soliman al fahhad ( Jiangling isuzu motors co JMC ) as service
supervisor from 5th
Feb. 2011 to 9th
sep 2013
• I was responsible for after sales services and I was handling workshop team
• I was responsible for all warranty issue and corresponding with china team
• Customers service and solution of customer’s problem was key functional area
• Service control upon after sales team and PDI team
• Producing monthly customer complaints and its problem rectified report.
• Responsible for post sales follow-up.( PSF ) and maintaining data.
• Maintaining workshop service data account on monthly basis
Worked With Tanya Motors Pvt. ltd. Maruti Suzuki Lucknow India since Jan 2010 to
Jan 2011 as a marketing Team Leader
Job Responsibilities:
• Responsible for marketing of cars and managing team
• Managing mystery shopping and collecting competitors details
• Organizing event and road shows with corporate partners
• Giving products demonstration and market knowledge to sales executives
• Managing PSF data from the costumers
Worked with AL Rassam Co. Ltd. (Great wall motors ) Riyadh Kingdom of Saudi
Arabia since Aug 2008 to November 2009 as a customer care executive executive
Job Responsibilities:
• I was responsible for handling customer complain and rectifying the problem .
• I was responsible for after sales services and execute delivery process.
• Responsible for mystery shopping and collecting data from competitor.
• Analyzing product problem and collecting data from the workshop ,
• Providing market data and product performance of competitor.
Worked with T.S Motors India Pvt.ltd. Maruti Suzuki Lucknow India since Feb 2007
to Aug 2008
Job Responsibilities:
• I was responsible for the sales of automobiles.
• I was leading the team for retail and corporate sales.
• I was managing queries related to product and their rectifications.
• After sales service and customer relationship was the key functional area.
• Providing training to my team related to latest up gradations to maximize
services.
• I was responsible from the booking till on road delivery for the vehicle.
• Organizing events to promote product and sales in the market.
Professional Qualifications:
• Master of Business Administration (Marketing) from AAIDU Allahabad India.
Feb 2007
Exposure: Completed two months summer training with Asian paints India
Ltd in service and customer care management.
Educational Qualifications:
• Bachelor of Commerce from Lucknow University in 2004.
Computer Proficiency:
• Completed Diploma in computer Application from AIIT Lucknow which
included MS Office and windows.
Exposure:
• Participate Jeddah International Auto show 2008
• Participate Dehran PMV show Dammam 2008
• Participate Heavy duty exhibition jedda 2009
Trainings and Workshops:
• Attended Maruti Suzuki Induction training.
• Attended Maruti Suzuki Sales Process and after sales training.
• Participated in Maruti Suzuki Delivery Process Training.
• JMC Overseas training
• Participated JMC warranty overseas examination
Personal Profile:
Date of Birth 12 May 1983
Permanent address 27/1 Aliganj Shahganj Jaunpur UP India.
Language known English, Arabic, Urdu, Hindi
Interests/ Hobbies Cricket, Reading & Socializing
Marital Status Single
Passport No G2818872
Nationality Indian
(Wahidurrahman)

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  • 1. WAHIDURRAHMAN Contact No: +966537214056 Wahidprnc@gmail.com Career Objective: To work with an organization that can provide me sustained growth in professional terms. Career Summary:- • Total experience Seven years • Currently working in Automobile sector. Work Experience:- Working with Globe Motors (Jiangling Isuzu Motors co., JMC) as a service and customer care manager from 9th of Sep 2013 to till date at Riyadh Saudi Arabia. • Responsible for after sales services and handling workshop team • Responsible for all warranty issue and corresponding with china team • Customers service and solution of customer’s problem is key functional area • Service control upon after sales team and PDI team • Producing monthly customer complaints and its problem rectified report. • Responsible for post sales follow-up.( PSF ) and maintaining data. • Maintaining workshop service data account on monthly basis Worked with Ahmad soliman al fahhad ( Jiangling isuzu motors co JMC ) as service supervisor from 5th Feb. 2011 to 9th sep 2013 • I was responsible for after sales services and I was handling workshop team • I was responsible for all warranty issue and corresponding with china team • Customers service and solution of customer’s problem was key functional area • Service control upon after sales team and PDI team • Producing monthly customer complaints and its problem rectified report. • Responsible for post sales follow-up.( PSF ) and maintaining data. • Maintaining workshop service data account on monthly basis Worked With Tanya Motors Pvt. ltd. Maruti Suzuki Lucknow India since Jan 2010 to Jan 2011 as a marketing Team Leader Job Responsibilities: • Responsible for marketing of cars and managing team
  • 2. • Managing mystery shopping and collecting competitors details • Organizing event and road shows with corporate partners • Giving products demonstration and market knowledge to sales executives • Managing PSF data from the costumers Worked with AL Rassam Co. Ltd. (Great wall motors ) Riyadh Kingdom of Saudi Arabia since Aug 2008 to November 2009 as a customer care executive executive Job Responsibilities: • I was responsible for handling customer complain and rectifying the problem . • I was responsible for after sales services and execute delivery process. • Responsible for mystery shopping and collecting data from competitor. • Analyzing product problem and collecting data from the workshop , • Providing market data and product performance of competitor. Worked with T.S Motors India Pvt.ltd. Maruti Suzuki Lucknow India since Feb 2007 to Aug 2008 Job Responsibilities: • I was responsible for the sales of automobiles. • I was leading the team for retail and corporate sales. • I was managing queries related to product and their rectifications. • After sales service and customer relationship was the key functional area. • Providing training to my team related to latest up gradations to maximize services. • I was responsible from the booking till on road delivery for the vehicle. • Organizing events to promote product and sales in the market. Professional Qualifications: • Master of Business Administration (Marketing) from AAIDU Allahabad India. Feb 2007 Exposure: Completed two months summer training with Asian paints India Ltd in service and customer care management. Educational Qualifications: • Bachelor of Commerce from Lucknow University in 2004. Computer Proficiency: • Completed Diploma in computer Application from AIIT Lucknow which included MS Office and windows.
  • 3. Exposure: • Participate Jeddah International Auto show 2008 • Participate Dehran PMV show Dammam 2008 • Participate Heavy duty exhibition jedda 2009 Trainings and Workshops: • Attended Maruti Suzuki Induction training. • Attended Maruti Suzuki Sales Process and after sales training. • Participated in Maruti Suzuki Delivery Process Training. • JMC Overseas training • Participated JMC warranty overseas examination Personal Profile: Date of Birth 12 May 1983 Permanent address 27/1 Aliganj Shahganj Jaunpur UP India. Language known English, Arabic, Urdu, Hindi Interests/ Hobbies Cricket, Reading & Socializing Marital Status Single Passport No G2818872 Nationality Indian (Wahidurrahman)