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Inetasia Solutions Profile Founded in  1999,  Inetasia is a leading  independent  Asian Internet consultancy   WebTrends Distributor  for South East Asia, Hong Kong, Macau and China Gomez  Distributor  for  Singapore , Hong Kong,  Thailand, Malaysia  and China Located in  Bangkok , Hong Kong, Singapore, Kuala Lumpur & Shanghai 50  professionals  located throughout Asia
Introduction Inetasia is a new breed of Internet consultancy specializing in New Media !   Build Market Analyze Monitor
Regional Footprint
Representative Clients
WebTrends Pioneered the industry in 1995 Overall market leader with 2x market share of the next largest competitor Global operations  over 275 employees and growing More Enterprise On Demand customers than any other vendor Co-location facility and redundant data centers
ANALYZE Understanding your audience
Challenges Marketing Faces Today
Web analytics is expanding to meet the need
Sources of Visitors Getting the right audience to your website. DM Print Banner Ads Email Search Mobile Podcast RSS
Relationship Marketing: Taking Action
Tracking visitors with WebTrends Each action from a visitor on your site provides feedback that WebTrends can track. Pages that they came from Links that they have clicked on your site Downloads Point of exit Conversions & Sales
Measure all your campaigns consistently
Optimizing Campaign Performance Effectiveness Efficiency Reach and target the right customer Optimal channels Relevant message Desirable offer Reach a large number of people Cost effective manner Key Performance Indicator Key Performance Indicator Conversion Return on investment
eDM Clickthrough HTML Email WebTrends Website
eDM Effectiveness Efficiency Segment visitors Volume of opt-in visitors Cost/effort to create targeted offerings Key Performance Indicator Key Performance Indicator Clickthroughs Unique visitors Orders Conversion (orders/ unique visitors) % of total revenue Cost/ visitor ROI
Optimizing Search Performance
Optimizing Search Performance Effectiveness Efficiency Rank & relevance of your search terms Cost per click Value of visitors Key Performance Indicator Key Performance Indicator Clickthroughs Unique visitors New visitors Conversion (orders/ unique visitors) Value (Revenue) Value/ click Cost/ click ROI
Know your customers, build relationships
Examples of segmentation Geographic Region Country City MSA/DMA Climate  Urban, Suburban, Rural Demographic Age Gender Income Marital Status Occupation Education Nationality/Race Psychographic Lifestyle type Personality type Attitudes Values Beliefs Opinions Behavioral (web focus) Occasions Usage (New vs. Returning) Loyalty Benefits sought Type of user (Business vs. Technical, Home vs Office) Recency, Frequency, LTV
Segmentation  Examples of Custom Segments While the possibilities for defining custom segments vary from site to site, here are some examples of how WebTrends customers have segmented their audiences: Newsletter Subscribers (Y/N) Frequent Flyers (Y/N) Gender (Male/Female) Occupation/Profession (Doctor, Nurse, Student, etc) Income ($50k-$74.9k; $75k-$99.9k; $100k-$149k; $150k + above) Age (25-34, 35-44, 45-54, 55-64 years) Recreational (shopping for fun) vs Non-recreational Shopper Satisfaction level/index (very, highly, not at all) Support content (satisfied vs dis-satisfied)
Inside WebTrends
Performance Dashboards to prove  and improve your results
Segmentation
Campaigns Reports
Search Engines Reports
Scenario Analysis
Path Analysis (Forward & Reverse)
Dashboards
Merchandising Dashboards
Why WebTrends?
WebTrends is easy to use Custom reports User friendly visual charts and graphs Integrates with Microsoft Excel for easy viewing and combining data
How can WebTrends help me? Getting the right audience to your website. Real-time reporting Laser Targeted vs. Shotgun approach Allocating the right budget Making the right decisions at the right time.
WebTrends Products & Services You can migrate from one to another. SDC tagging is the recommended way to capture your web analytic data. Its more accurate and offers the greatest flexibility. Software  WebTrends Service  WebTrends On-Demand You own the software Allows for integration with other data sources Requires IT/Administrator resources Standard web server log files and SmartSource Data Collector log files Hosted version No hardware or software to purchase Lower IT requirements for maintenance and administration SmartSource Data Collector log files only
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Webtrends Presentation

  • 1.
  • 2. Inetasia Solutions Profile Founded in 1999, Inetasia is a leading independent Asian Internet consultancy WebTrends Distributor for South East Asia, Hong Kong, Macau and China Gomez Distributor for Singapore , Hong Kong, Thailand, Malaysia and China Located in Bangkok , Hong Kong, Singapore, Kuala Lumpur & Shanghai 50 professionals located throughout Asia
  • 3. Introduction Inetasia is a new breed of Internet consultancy specializing in New Media ! Build Market Analyze Monitor
  • 6. WebTrends Pioneered the industry in 1995 Overall market leader with 2x market share of the next largest competitor Global operations over 275 employees and growing More Enterprise On Demand customers than any other vendor Co-location facility and redundant data centers
  • 9. Web analytics is expanding to meet the need
  • 10. Sources of Visitors Getting the right audience to your website. DM Print Banner Ads Email Search Mobile Podcast RSS
  • 12. Tracking visitors with WebTrends Each action from a visitor on your site provides feedback that WebTrends can track. Pages that they came from Links that they have clicked on your site Downloads Point of exit Conversions & Sales
  • 13. Measure all your campaigns consistently
  • 14. Optimizing Campaign Performance Effectiveness Efficiency Reach and target the right customer Optimal channels Relevant message Desirable offer Reach a large number of people Cost effective manner Key Performance Indicator Key Performance Indicator Conversion Return on investment
  • 15. eDM Clickthrough HTML Email WebTrends Website
  • 16. eDM Effectiveness Efficiency Segment visitors Volume of opt-in visitors Cost/effort to create targeted offerings Key Performance Indicator Key Performance Indicator Clickthroughs Unique visitors Orders Conversion (orders/ unique visitors) % of total revenue Cost/ visitor ROI
  • 18. Optimizing Search Performance Effectiveness Efficiency Rank & relevance of your search terms Cost per click Value of visitors Key Performance Indicator Key Performance Indicator Clickthroughs Unique visitors New visitors Conversion (orders/ unique visitors) Value (Revenue) Value/ click Cost/ click ROI
  • 19. Know your customers, build relationships
  • 20. Examples of segmentation Geographic Region Country City MSA/DMA Climate Urban, Suburban, Rural Demographic Age Gender Income Marital Status Occupation Education Nationality/Race Psychographic Lifestyle type Personality type Attitudes Values Beliefs Opinions Behavioral (web focus) Occasions Usage (New vs. Returning) Loyalty Benefits sought Type of user (Business vs. Technical, Home vs Office) Recency, Frequency, LTV
  • 21. Segmentation Examples of Custom Segments While the possibilities for defining custom segments vary from site to site, here are some examples of how WebTrends customers have segmented their audiences: Newsletter Subscribers (Y/N) Frequent Flyers (Y/N) Gender (Male/Female) Occupation/Profession (Doctor, Nurse, Student, etc) Income ($50k-$74.9k; $75k-$99.9k; $100k-$149k; $150k + above) Age (25-34, 35-44, 45-54, 55-64 years) Recreational (shopping for fun) vs Non-recreational Shopper Satisfaction level/index (very, highly, not at all) Support content (satisfied vs dis-satisfied)
  • 23. Performance Dashboards to prove and improve your results
  • 32. WebTrends is easy to use Custom reports User friendly visual charts and graphs Integrates with Microsoft Excel for easy viewing and combining data
  • 33. How can WebTrends help me? Getting the right audience to your website. Real-time reporting Laser Targeted vs. Shotgun approach Allocating the right budget Making the right decisions at the right time.
  • 34. WebTrends Products & Services You can migrate from one to another. SDC tagging is the recommended way to capture your web analytic data. Its more accurate and offers the greatest flexibility. Software WebTrends Service WebTrends On-Demand You own the software Allows for integration with other data sources Requires IT/Administrator resources Standard web server log files and SmartSource Data Collector log files Hosted version No hardware or software to purchase Lower IT requirements for maintenance and administration SmartSource Data Collector log files only
  • 35.