This document discusses key performance indicators (KPIs) and how to develop them. It provides information on defining objectives, identifying key result areas and tasks, determining measurement methods, and creating KPIs. The document warns against creating too many KPIs and notes that they should change based on goals. It also describes different types of KPIs like process, input, output, leading, lagging, outcome, qualitative and quantitative KPIs. Overall, the document provides guidance on establishing an effective KPI system to evaluate job performance.