際際滷

際際滷Share a Scribd company logo
1
John Milanski, InfoPrint Human Factors
Who is the Print Operator
February 19, 2009
2
What questions do you need to have answered?
What problems are you trying to solve?
What dont you know about users that you wish you did?
 What tasks do they do regularly?
 Which are the most time consuming?
3
Who works in a cutsheet shop
4
Sales Prepress Operations
5
Sales Sam
 Sales Manager
 14 yrs here
6
Prepress Paul
 BA Journalism
 No formal training
 16 yrs experience, 2
here
 Learned digital press
from previous
operator
7
Prepress Patty
 BA General Studies
 No formal print
training
 18 yrs experience, 4
here
 Doesnt work with the
digital printer
 My goal is to never
have the presses stop
because of a mistake
I made  its big
money.
8
Operator Owen
 Main digital operator
 No formal training in
printing or on the
digital printer he runs
 16 yrs experience, 18
months here
 Works 10a-6p, M-F,
Sat as needed
 Works another job to
make gas money to
get to this job.
9
10
Clean machines (chads, toner)
Load paper and toner
Convey status to next shift operator
Log interventions using barcode scanner
Perform regular maintenance (drum, corona, cutter, punch,
dye  unusual for a client)
Check physical size and print quality of printed sheet
Compare the printed output to a density chart
Splice paper web
11
12
13
14
15
16
17
18
19
20
21
Where do they work
22
 Boulder
 Family-owned business, 40 years
 Commercial large-format, quick-turnaround printing.
 24-hr/day production, 32 emp
 Annual Revenue US$7.5M
 3 offset, 1 digital press (Xerox DocuColor 5000); Creo
RIP; pref bind, saddle, etc
 Hagen estimation & time keeping
 Moving to PDF, Kodak Prinergy workflow
23
24
25
26
27
What jobs do they do
28
Brochures for sports (Pepsi Center)
Brochures for trade shows
Menus (Spicy Pickle)
Business Cards
29
Customers print less ->digital
Print is a commodity
- service and stochastic line screen differentiates
- big enough to do it all in one shop, small enough
to care
30
How do they do it
31
32
Overall Process
1.Contact made
2.Files transferred
3.Estimation
4.Job signed off by customer
5.Customer Service prepares job folder
6.Prepress preflights the job and prepares a proof
7.Customer approves proof
8.Job is printed
33
34
35
36
37
38
39
Overall Process
1.Contact made
2.Files transferred
3.Estimation
4.Job signed off by customer
5.Customer Service prepares job folder
6.Prepress preflights the job and prepares a proof
7.Customer approves proof
8.Job is printed
40
5.Customer Service prepares job folder
6.Prepress preflights the job and prepares a proof
(all PDF)
1.Preflight (Adobe InDesign)
2.Fix color, trapping (InDesign, Illustrator)
3.Impose (Adobe Preps)
4.RIP (Creo Brisque)
5.Create TIFFs from RIP pages
6.Recreate a RIP PDF
7.Print a proof (wrong size) on digital
8.Fill in timesheet (Hagen)
7.Customer approves proof
8.Job is printed on digital or offset
1.Pressman uses proof to check his work
41
42
43
44
In Summary
 Operators are often untrained, inexperienced,
poorly paid, and rushed
 Operators make sure the printer is always
printing (maintain the printer, start jobs)
 POD Printing is very price sensitive
 Print shops want to reduce costs (print faster
and cheaper), and differentiate (do-it-all)
 If you have a user question, ask me
John Milanski, jmilans@us.ibm.com, 303-924-6639
45
Appendix
46
Alpine 1 Beta  Lessons Learned
Standard Publishing
Maintain color consistency
Be sensitive to offset environment
Cannot print duplex on paper >220gsm
No coated paper <130gsm
May cut offset paper for use in the cutsheet machine
PQ using a photospectrometer
Stay away from small shops
Offset customers lack digital printing skills
Print quality is subjective
Peak print period at the end of the year
Expectations for digital color are different than for offset color
Customers will run unapproved papers
47
Whats a Persona?
You are not your user
 Profile of a typical user, a primary user
 Based on firsthand observation
 Based on 3-30 real people
 Keeps the development team focused
 A summary of research for executives
 Part of a larger process:
 Research findings->Personas->scenarios-
>requirements
 use to evaluate design ideas
 Eliminate I think from the development
process
48
49
How do you make a Persona?
1. Conduct research
 Create a survey (~15 multiple choice questions)
 Follow-up with interviews
 Exploratory Factor Analysis to group responses
 Send via URL
2. Gather the project team
3. Tell stories from the research
4. Create personas together
 Picture, name, job title
 skill level (experience, education, prior jobs)
 Frustrations
 Goals (for the machine, for the company, for themselves)
 What they want to accomplish
 Environment/context
 Workflows
5. Validate by showing them to people who know those
users
Ad

Recommended

Process visualisation - step-by-step - by Natalie Yadrentseva - Kanban Day 2015
Process visualisation - step-by-step - by Natalie Yadrentseva - Kanban Day 2015
French Kanban User Group
Robby's senior project! 5
Robby's senior project! 5
Robbybyer227
The "Skinny" on Profit Opportunities in the Short Run Market
The "Skinny" on Profit Opportunities in the Short Run Market
Mark Bohan
Dmfa printing copy
Dmfa printing copy
jfk4032
Work Smarter With Automation
Work Smarter With Automation
Fuji Xerox Australia
Pro printing
Pro printing
Kaitlin Hanger, Ph.D.
Ask the expert
Ask the expert
Simon Cosh
Increasing Your Print ROI with Fast & Affordable Digital Color
Increasing Your Print ROI with Fast & Affordable Digital Color
RISO printer
Digital Print Trends
Digital Print Trends
Ugljesa
Presstek Application Fit Dealer
Presstek Application Fit Dealer
Danny Moloney
Tharstern Webinar - Why Automated Workflows Don't Work
Tharstern Webinar - Why Automated Workflows Don't Work
Millie Higham
Reusme_Atul_Kumra (5) - Copy
Reusme_Atul_Kumra (5) - Copy
Atul Mishra
RIPping through data - Challenges faced in the digital front end
RIPping through data - Challenges faced in the digital front end
Global Graphics Software
BR14839_NA_XRX_iGen5_Static_Collateral_Wrapper_072215_FINAL_HR_crops_folds
BR14839_NA_XRX_iGen5_Static_Collateral_Wrapper_072215_FINAL_HR_crops_folds
Brian Ruiz
Unigraphic Generic Power Point 03 07 08 V3
Unigraphic Generic Power Point 03 07 08 V3
Brian Hegan
Kodak Publishing Workflow
Kodak Publishing Workflow
Informatica
Gcg Creative Prod V3
Gcg Creative Prod V3
Informatica
Graphic Arts Final Project 2009 (1)
Graphic Arts Final Project 2009 (1)
Susanne Spahn
Digital Printing in an Electronic World (and how to overcome the challenges)
Digital Printing in an Electronic World (and how to overcome the challenges)
Unisource Worldwide, Inc.
Presstek Dealer Application Fit
Presstek Dealer Application Fit
PresstekGlobal
Kevin shimamoto mark-swanzy @ digital print for packaging 2015
Kevin shimamoto mark-swanzy @ digital print for packaging 2015
Memjet Technology
Intelligent software is as important a component of your digital press as any...
Intelligent software is as important a component of your digital press as any...
Global Graphics Software
Rufus Mahon
Rufus Mahon
Rufus Mahon
Pentaforce PRINTWONDER ERP
Pentaforce PRINTWONDER ERP
Mayuresh Asodekar
Digital Printing Proposal PowerPoint Presentation 際際滷s
Digital Printing Proposal PowerPoint Presentation 際際滷s
際際滷Team
Trend Alert: The Evolving Role of Production Inkjet
Trend Alert: The Evolving Role of Production Inkjet
Mark Bohan
SPS products presentation
SPS products presentation
Smart Printing Solutions (SPS) Ltd.
PRINT FASTER, LOWER COST, BOOST PROFIT
PRINT FASTER, LOWER COST, BOOST PROFIT
Memjet Technology
John milanski process and portfolio
John milanski process and portfolio
John Milanski
First Wearable Electronics Garment
First Wearable Electronics Garment
John Milanski

More Related Content

Similar to Who is the print operator (20)

Digital Print Trends
Digital Print Trends
Ugljesa
Presstek Application Fit Dealer
Presstek Application Fit Dealer
Danny Moloney
Tharstern Webinar - Why Automated Workflows Don't Work
Tharstern Webinar - Why Automated Workflows Don't Work
Millie Higham
Reusme_Atul_Kumra (5) - Copy
Reusme_Atul_Kumra (5) - Copy
Atul Mishra
RIPping through data - Challenges faced in the digital front end
RIPping through data - Challenges faced in the digital front end
Global Graphics Software
BR14839_NA_XRX_iGen5_Static_Collateral_Wrapper_072215_FINAL_HR_crops_folds
BR14839_NA_XRX_iGen5_Static_Collateral_Wrapper_072215_FINAL_HR_crops_folds
Brian Ruiz
Unigraphic Generic Power Point 03 07 08 V3
Unigraphic Generic Power Point 03 07 08 V3
Brian Hegan
Kodak Publishing Workflow
Kodak Publishing Workflow
Informatica
Gcg Creative Prod V3
Gcg Creative Prod V3
Informatica
Graphic Arts Final Project 2009 (1)
Graphic Arts Final Project 2009 (1)
Susanne Spahn
Digital Printing in an Electronic World (and how to overcome the challenges)
Digital Printing in an Electronic World (and how to overcome the challenges)
Unisource Worldwide, Inc.
Presstek Dealer Application Fit
Presstek Dealer Application Fit
PresstekGlobal
Kevin shimamoto mark-swanzy @ digital print for packaging 2015
Kevin shimamoto mark-swanzy @ digital print for packaging 2015
Memjet Technology
Intelligent software is as important a component of your digital press as any...
Intelligent software is as important a component of your digital press as any...
Global Graphics Software
Rufus Mahon
Rufus Mahon
Rufus Mahon
Pentaforce PRINTWONDER ERP
Pentaforce PRINTWONDER ERP
Mayuresh Asodekar
Digital Printing Proposal PowerPoint Presentation 際際滷s
Digital Printing Proposal PowerPoint Presentation 際際滷s
際際滷Team
Trend Alert: The Evolving Role of Production Inkjet
Trend Alert: The Evolving Role of Production Inkjet
Mark Bohan
SPS products presentation
SPS products presentation
Smart Printing Solutions (SPS) Ltd.
PRINT FASTER, LOWER COST, BOOST PROFIT
PRINT FASTER, LOWER COST, BOOST PROFIT
Memjet Technology
Digital Print Trends
Digital Print Trends
Ugljesa
Presstek Application Fit Dealer
Presstek Application Fit Dealer
Danny Moloney
Tharstern Webinar - Why Automated Workflows Don't Work
Tharstern Webinar - Why Automated Workflows Don't Work
Millie Higham
Reusme_Atul_Kumra (5) - Copy
Reusme_Atul_Kumra (5) - Copy
Atul Mishra
RIPping through data - Challenges faced in the digital front end
RIPping through data - Challenges faced in the digital front end
Global Graphics Software
BR14839_NA_XRX_iGen5_Static_Collateral_Wrapper_072215_FINAL_HR_crops_folds
BR14839_NA_XRX_iGen5_Static_Collateral_Wrapper_072215_FINAL_HR_crops_folds
Brian Ruiz
Unigraphic Generic Power Point 03 07 08 V3
Unigraphic Generic Power Point 03 07 08 V3
Brian Hegan
Kodak Publishing Workflow
Kodak Publishing Workflow
Informatica
Gcg Creative Prod V3
Gcg Creative Prod V3
Informatica
Graphic Arts Final Project 2009 (1)
Graphic Arts Final Project 2009 (1)
Susanne Spahn
Digital Printing in an Electronic World (and how to overcome the challenges)
Digital Printing in an Electronic World (and how to overcome the challenges)
Unisource Worldwide, Inc.
Presstek Dealer Application Fit
Presstek Dealer Application Fit
PresstekGlobal
Kevin shimamoto mark-swanzy @ digital print for packaging 2015
Kevin shimamoto mark-swanzy @ digital print for packaging 2015
Memjet Technology
Intelligent software is as important a component of your digital press as any...
Intelligent software is as important a component of your digital press as any...
Global Graphics Software
Pentaforce PRINTWONDER ERP
Pentaforce PRINTWONDER ERP
Mayuresh Asodekar
Digital Printing Proposal PowerPoint Presentation 際際滷s
Digital Printing Proposal PowerPoint Presentation 際際滷s
際際滷Team
Trend Alert: The Evolving Role of Production Inkjet
Trend Alert: The Evolving Role of Production Inkjet
Mark Bohan
PRINT FASTER, LOWER COST, BOOST PROFIT
PRINT FASTER, LOWER COST, BOOST PROFIT
Memjet Technology

More from John Milanski (10)

John milanski process and portfolio
John milanski process and portfolio
John Milanski
First Wearable Electronics Garment
First Wearable Electronics Garment
John Milanski
Hospital site visit plan
Hospital site visit plan
John Milanski
Mobiplug Field Interview Guide
Mobiplug Field Interview Guide
John Milanski
DICOM surgery workstation - wireframe
DICOM surgery workstation - wireframe
John Milanski
Personas external
Personas external
John Milanski
Alarm vm sales playbook
Alarm vm sales playbook
John Milanski
Vod findings external
Vod findings external
John Milanski
Thesis Milanski
Thesis Milanski
John Milanski
Partner interviews and strategy
Partner interviews and strategy
John Milanski
John milanski process and portfolio
John milanski process and portfolio
John Milanski
First Wearable Electronics Garment
First Wearable Electronics Garment
John Milanski
Hospital site visit plan
Hospital site visit plan
John Milanski
Mobiplug Field Interview Guide
Mobiplug Field Interview Guide
John Milanski
DICOM surgery workstation - wireframe
DICOM surgery workstation - wireframe
John Milanski
Personas external
Personas external
John Milanski
Alarm vm sales playbook
Alarm vm sales playbook
John Milanski
Vod findings external
Vod findings external
John Milanski
Partner interviews and strategy
Partner interviews and strategy
John Milanski
Ad

Recently uploaded (20)

Genting Kecamatan Samadua Tahun 2025.pptx
Genting Kecamatan Samadua Tahun 2025.pptx
fazrulichsanmilan
animewitcher.cc https://animewitcher.cc/
animewitcher.cc https://animewitcher.cc/
Anime witcher
AVA-fundamentals-Gavin-Ambrose-Paul-Harris-The-fundamentals-of-typography-AVA...
AVA-fundamentals-Gavin-Ambrose-Paul-Harris-The-fundamentals-of-typography-AVA...
FaisalNurWibowo
Transformative Storytelling_ Insights from the Sankofa Writing Intensive.pdf
Transformative Storytelling_ Insights from the Sankofa Writing Intensive.pdf
Dr. Rema
Exploratory Experiences Built by Design (UXPA25)
Exploratory Experiences Built by Design (UXPA25)
Design for Context
Bethany Michels Master of Architecture Thesis 2025
Bethany Michels Master of Architecture Thesis 2025
Bethany Michels
week3.pptx python related programs and outputs
week3.pptx python related programs and outputs
doramira833
FLOURISHING THROUGH SENSES: FROM AbSENSE to PreSENSE to EsSENSE to Re-...
FLOURISHING THROUGH SENSES: FROM AbSENSE to PreSENSE to EsSENSE to Re-...
Samuel Thuo
Bethany Michels Architecture Portfolio.pdf
Bethany Michels Architecture Portfolio.pdf
Bethany Michels
Guildford Flames Adam Long Helmet Design Challenge 2025
Guildford Flames Adam Long Helmet Design Challenge 2025
Tom Hutchinson
AI-Driven-Personalization-in-UX-Designing-for-One-in-a-Million.pdf
AI-Driven-Personalization-in-UX-Designing-for-One-in-a-Million.pdf
Sultan Shalakhti
Formal Informal Apology letter.pptxvvvvv
Formal Informal Apology letter.pptxvvvvv
iqlimajurayeva
LRC image social media marketing class design
LRC image social media marketing class design
yeshwimbu
3 bedroom bungalow with all bedroom ensuite
3 bedroom bungalow with all bedroom ensuite
modele dawodu
Chapter 5 - 2,Chapter 5 - 2,Chapter 5 - 2
Chapter 5 - 2,Chapter 5 - 2,Chapter 5 - 2
NaveedRehman55
Exploring the Diverse Types of Textual Aids
Exploring the Diverse Types of Textual Aids
jenicahmendoza1
Numbers 1 to 100 Circle Flashcard s.pptx
Numbers 1 to 100 Circle Flashcard s.pptx
KarenGimena1
Corneal_Edema_MCQs_with_answes click here
Corneal_Edema_MCQs_with_answes click here
priapria0901
Canva Pro Crack Free Download 2025 Latest
Canva Pro Crack Free Download 2025 Latest
chandchuhdary068
Aimee White Visual Thinking, Graphic Design, Livermore
Aimee White Visual Thinking, Graphic Design, Livermore
aimeewhite13
Genting Kecamatan Samadua Tahun 2025.pptx
Genting Kecamatan Samadua Tahun 2025.pptx
fazrulichsanmilan
animewitcher.cc https://animewitcher.cc/
animewitcher.cc https://animewitcher.cc/
Anime witcher
AVA-fundamentals-Gavin-Ambrose-Paul-Harris-The-fundamentals-of-typography-AVA...
AVA-fundamentals-Gavin-Ambrose-Paul-Harris-The-fundamentals-of-typography-AVA...
FaisalNurWibowo
Transformative Storytelling_ Insights from the Sankofa Writing Intensive.pdf
Transformative Storytelling_ Insights from the Sankofa Writing Intensive.pdf
Dr. Rema
Exploratory Experiences Built by Design (UXPA25)
Exploratory Experiences Built by Design (UXPA25)
Design for Context
Bethany Michels Master of Architecture Thesis 2025
Bethany Michels Master of Architecture Thesis 2025
Bethany Michels
week3.pptx python related programs and outputs
week3.pptx python related programs and outputs
doramira833
FLOURISHING THROUGH SENSES: FROM AbSENSE to PreSENSE to EsSENSE to Re-...
FLOURISHING THROUGH SENSES: FROM AbSENSE to PreSENSE to EsSENSE to Re-...
Samuel Thuo
Bethany Michels Architecture Portfolio.pdf
Bethany Michels Architecture Portfolio.pdf
Bethany Michels
Guildford Flames Adam Long Helmet Design Challenge 2025
Guildford Flames Adam Long Helmet Design Challenge 2025
Tom Hutchinson
AI-Driven-Personalization-in-UX-Designing-for-One-in-a-Million.pdf
AI-Driven-Personalization-in-UX-Designing-for-One-in-a-Million.pdf
Sultan Shalakhti
Formal Informal Apology letter.pptxvvvvv
Formal Informal Apology letter.pptxvvvvv
iqlimajurayeva
LRC image social media marketing class design
LRC image social media marketing class design
yeshwimbu
3 bedroom bungalow with all bedroom ensuite
3 bedroom bungalow with all bedroom ensuite
modele dawodu
Chapter 5 - 2,Chapter 5 - 2,Chapter 5 - 2
Chapter 5 - 2,Chapter 5 - 2,Chapter 5 - 2
NaveedRehman55
Exploring the Diverse Types of Textual Aids
Exploring the Diverse Types of Textual Aids
jenicahmendoza1
Numbers 1 to 100 Circle Flashcard s.pptx
Numbers 1 to 100 Circle Flashcard s.pptx
KarenGimena1
Corneal_Edema_MCQs_with_answes click here
Corneal_Edema_MCQs_with_answes click here
priapria0901
Canva Pro Crack Free Download 2025 Latest
Canva Pro Crack Free Download 2025 Latest
chandchuhdary068
Aimee White Visual Thinking, Graphic Design, Livermore
Aimee White Visual Thinking, Graphic Design, Livermore
aimeewhite13
Ad

Who is the print operator

  • 1. 1 John Milanski, InfoPrint Human Factors Who is the Print Operator February 19, 2009
  • 2. 2 What questions do you need to have answered? What problems are you trying to solve? What dont you know about users that you wish you did? What tasks do they do regularly? Which are the most time consuming?
  • 3. 3 Who works in a cutsheet shop
  • 5. 5 Sales Sam Sales Manager 14 yrs here
  • 6. 6 Prepress Paul BA Journalism No formal training 16 yrs experience, 2 here Learned digital press from previous operator
  • 7. 7 Prepress Patty BA General Studies No formal print training 18 yrs experience, 4 here Doesnt work with the digital printer My goal is to never have the presses stop because of a mistake I made its big money.
  • 8. 8 Operator Owen Main digital operator No formal training in printing or on the digital printer he runs 16 yrs experience, 18 months here Works 10a-6p, M-F, Sat as needed Works another job to make gas money to get to this job.
  • 9. 9
  • 10. 10 Clean machines (chads, toner) Load paper and toner Convey status to next shift operator Log interventions using barcode scanner Perform regular maintenance (drum, corona, cutter, punch, dye unusual for a client) Check physical size and print quality of printed sheet Compare the printed output to a density chart Splice paper web
  • 11. 11
  • 12. 12
  • 13. 13
  • 14. 14
  • 15. 15
  • 16. 16
  • 17. 17
  • 18. 18
  • 19. 19
  • 20. 20
  • 22. 22 Boulder Family-owned business, 40 years Commercial large-format, quick-turnaround printing. 24-hr/day production, 32 emp Annual Revenue US$7.5M 3 offset, 1 digital press (Xerox DocuColor 5000); Creo RIP; pref bind, saddle, etc Hagen estimation & time keeping Moving to PDF, Kodak Prinergy workflow
  • 23. 23
  • 24. 24
  • 25. 25
  • 26. 26
  • 27. 27 What jobs do they do
  • 28. 28 Brochures for sports (Pepsi Center) Brochures for trade shows Menus (Spicy Pickle) Business Cards
  • 29. 29 Customers print less ->digital Print is a commodity - service and stochastic line screen differentiates - big enough to do it all in one shop, small enough to care
  • 30. 30 How do they do it
  • 31. 31
  • 32. 32 Overall Process 1.Contact made 2.Files transferred 3.Estimation 4.Job signed off by customer 5.Customer Service prepares job folder 6.Prepress preflights the job and prepares a proof 7.Customer approves proof 8.Job is printed
  • 33. 33
  • 34. 34
  • 35. 35
  • 36. 36
  • 37. 37
  • 38. 38
  • 39. 39 Overall Process 1.Contact made 2.Files transferred 3.Estimation 4.Job signed off by customer 5.Customer Service prepares job folder 6.Prepress preflights the job and prepares a proof 7.Customer approves proof 8.Job is printed
  • 40. 40 5.Customer Service prepares job folder 6.Prepress preflights the job and prepares a proof (all PDF) 1.Preflight (Adobe InDesign) 2.Fix color, trapping (InDesign, Illustrator) 3.Impose (Adobe Preps) 4.RIP (Creo Brisque) 5.Create TIFFs from RIP pages 6.Recreate a RIP PDF 7.Print a proof (wrong size) on digital 8.Fill in timesheet (Hagen) 7.Customer approves proof 8.Job is printed on digital or offset 1.Pressman uses proof to check his work
  • 41. 41
  • 42. 42
  • 43. 43
  • 44. 44 In Summary Operators are often untrained, inexperienced, poorly paid, and rushed Operators make sure the printer is always printing (maintain the printer, start jobs) POD Printing is very price sensitive Print shops want to reduce costs (print faster and cheaper), and differentiate (do-it-all) If you have a user question, ask me John Milanski, jmilans@us.ibm.com, 303-924-6639
  • 46. 46 Alpine 1 Beta Lessons Learned Standard Publishing Maintain color consistency Be sensitive to offset environment Cannot print duplex on paper >220gsm No coated paper <130gsm May cut offset paper for use in the cutsheet machine PQ using a photospectrometer Stay away from small shops Offset customers lack digital printing skills Print quality is subjective Peak print period at the end of the year Expectations for digital color are different than for offset color Customers will run unapproved papers
  • 47. 47 Whats a Persona? You are not your user Profile of a typical user, a primary user Based on firsthand observation Based on 3-30 real people Keeps the development team focused A summary of research for executives Part of a larger process: Research findings->Personas->scenarios- >requirements use to evaluate design ideas Eliminate I think from the development process
  • 48. 48
  • 49. 49 How do you make a Persona? 1. Conduct research Create a survey (~15 multiple choice questions) Follow-up with interviews Exploratory Factor Analysis to group responses Send via URL 2. Gather the project team 3. Tell stories from the research 4. Create personas together Picture, name, job title skill level (experience, education, prior jobs) Frustrations Goals (for the machine, for the company, for themselves) What they want to accomplish Environment/context Workflows 5. Validate by showing them to people who know those users