This document describes the roles and responsibilities of various employees at a commercial printing shop. It identifies the shop manager, two prepress operators, and a main digital press operator. It outlines their backgrounds, duties, and goals. Key tasks include preflighting files, preparing proofs, maintaining equipment, and ensuring presses do not stop due to errors. The shop produces items like brochures and menus and aims to differentiate through service and stochastic screening while reducing costs through faster, cheaper printing.