Who made sale_presentation
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This document describes a program called "Who Made the Sale?" which is designed to train customer service employees through a series of simulated customer service investigations. The program aims to identify which employees best understand customer needs, make customers feel at ease, provide help when needed, resolve issues when customers are unhappy, and work as a team. It focuses on applying skills on the job rather than removing employees from work for long training sessions. The program is assessed based on manager observations and participant feedback rather than exams.
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觜る語 designDIVE 覩殊ろｸ 覲 豕譬覦(2013.6.1,磯殊沖企)
ろ(讌, 蟾覈,蟲, 覦譬, 襴, 譟一, 谿覩, 伎讌 願讌)
豕譬 蟆郁骸覓殊 螻旧.
- designDIVE 覩殊ろｸ 螳
designDIVE 覩殊ろｸ 殊 覦谿 讌襷 れ讌 覩殊觜るゼ 讌 豸 蟯谿壱
覩殊瑚骸 覩殊 螻給伎 覈螳 覲牛伎 螻糾概 觜るゼ 誤螻 給.
- 覲譯殊
1. るГ讌 覩殊(ろ): 覩殊 るГ讌 蟆 覦 覲伎 豌願
2. 螳觜 (一): 覩殊 谿伎 "蟆渚" レる
3. 譯手鍵 磯ジ "WITH ME" 覩殊觜(螳貉危朱): 殊危危(譯手鍵) 磯ジ 覩殊觜 覦 覲願企
4. info desk 螳 牛 覩殊覓 (C1): 螻給伎れ 蠍螻 蠍磯ゼ 讌貅譯手 一ろ 襯 譯朱
- 蠍郁 : 2013.4.13 ~ 2013.6.1
- 譯殊 : 一旧覿
- 譯手 : 蟲語レ, 襦覲企
- 伎 : DOMC
- : 覿
designDIVE?
ろ 覓瑚れ 觜る語 牛 螳 譴 襦 觜 襦語れ 螻螳 誤朱 襯 覲る 觜る .
* 誤 る覲願鍵 : http://cafe.naver.com/usable/1087
* designDIVE 伎る: https://www.facebook.com/#!/Designdive?fref=ts
*覲 覦覓殊 襴危磯 貉る┝讀 -觜襴-殊＾蟇企蟆渚
3.0 Unported 殊伎殊れ 磯 伎 給.企Μ(eReading) 蟆渚 語渚
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譬 企Μ 蟆渚 語渚濠骸 UX 襦語 - 覩殊 螳一 殊企 . (Designing for eReading UX based on Design Thinking for book editors. 際際滷s for the seminar session for Minumsa.)
UX 襦語れ 語渚, 襦蠏/讌 蟆曙 (覓語) 螳 螳 企骸 殊企手 螳覃 譬 蟆 螳給. 讌覓語 dongwhan.kim@gmail.com 企 @commuz襦 譯殊覃 煙ろ 給蟆給 :)觜る for 蟲HCI郁規 (Short Version)
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讌 5 16 D.Camp '蟲HCI郁規' 覃るれ 觜 螳 襭. 2螳 襦 讌 伎 伎 殊企願, 觜る語 螳 螻覲 る, 螳 れ旧 螻 給.
覲 螳一 襷 '螳郁鍵'襯 觜 語朱, TEDxSeoul螻 螳 襯 襷れ企慨螻 苦 蠍壱れ 螳一企朱 企欧碁ゼ 襷り鍵 觜 襦語るゼ る螻 給. 2螳 讌ъ 螳 蠍一ヾ 螳 襭 る覿覿 襷 觝鬳 れ襦 螳蟆 る覃伎 覲伎 讌螻, 譯朱 ろ危襷-殊 り 襦 牛 襷れ企慨螻 襷旧 TEDxSeoul 蟯螳 襷旧 る覃 讌給.
蠏碁 覩語蟆 覲伎語 :)
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Bid & Proposal Management Skills- Secrets To Creating Winning Bids!@ Blore: 7th/ 8th June, Pune: 12th/13th June, Delhi: 14th/15th June
Pl pass on to you HR/ Dept Head/ Others interested- Thank you!sales training.ppt
sales training.pptDominic Joseph
油
This document discusses sales force training. It begins by discussing the definitions of training and learning. It then outlines the sales training process, including planning, developing the program, evaluating training, and determining topics, locations, trainers, and methods. It provides data on determining training needs, costs, time allocation for topics, and media used. It concludes by discussing evaluating training at different levels and practices for evaluating training effectiveness.sales training.ppt
sales training.pptsp1357
油
This document discusses sales force training. It begins by discussing the definitions of training and learning. It then outlines the sales training process, including planning, developing the program, evaluating training, and determining topics, locations, trainers, and methods. It provides data on determining training needs, costs, time allocation for topics, and media used. It concludes with evaluating training at different levels and the importance of various evaluation criteria.240 Measuring Customer Satisfaction and Complaint Handling
240 Measuring Customer Satisfaction and Complaint Handlingmoriano1000
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The document outlines an agenda for a two-day workshop on measuring customer satisfaction and complaint handling. The workshop will cover designing and implementing customer satisfaction surveys, analyzing results, and using insights to increase loyalty and reduce customer defection. Participants will learn how to set objectives for surveys, design effective questionnaires, launch surveys, analyze key performance indicators over time, and present findings to management to improve the customer experience. The workshop will also cover best practices for effective complaint handling and using customer feedback to fulfill their needs.Mktng n carrer
Mktng n carrerSumit Bhatt
油
This document provides an overview of marketing as a career field. It defines marketing as managing customer requirements profitably and outlines the various functions within marketing like advertising, public relations, and market research. It then discusses careers in marketing, including common entry-level positions at both client and agency companies. The document emphasizes gaining relevant qualifications and experience through internships or student brand manager roles. It provides tips for writing strong resumes and interview preparation. Finally, it recommends resources for finding marketing jobs, including the Getin2Marketing website.sales force training.pptx
sales force training.pptxsatishkumarla
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The document discusses various aspects of sales training including:
1. Planning for sales training involves assessing needs, setting objectives, and setting a budget.
2. Training topics typically include product knowledge, industry information, selling techniques, and company orientation.
3. Training can take place through centralized classroom training or decentralized on-the-job field training.
4. Evaluating training effectiveness involves measuring reactions, learning, behaviors, and results.Bid & Proposal Management Training@ Dubai, Doha, S. Africa, Jakarta & Singapore
Bid & Proposal Management Training@ Dubai, Doha, S. Africa, Jakarta & SingaporeBid Proposal Management Skills
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(For less than the cost of 4 participants in any public program, we could do an exclusive CUSTOM DESIGNED In-house Session at your Premises if you have 6 or more personnel)
Ask for a detailed Proposal TODAY!
Tailored to Need,
Cost Effective,
Convenient!
Understand & Manage a Bid-Accurately, Clearly & Effectively! Also get a Professional Certificate added to your Credentials!
From an RFP to a Winning Solution- this 2 Day Bid & Proposal Management Skills Session will not only help improve your RFP Win Rates, but will also help you win New clients & realize better margins.
Call Today! +91 98400 99899
Email: Training@SalesTrainingMiddleEast.com PH_LR_1
PH_LR_1kamalhotra
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This document provides an overview of Porter Henry & Company, a sales training and consulting firm. It summarizes their mission to improve sales productivity for clients. Key services include customized training programs, salesforce studies and needs analyses, and systems design. It describes their custom design process for training programs and highlights how they work closely with clients to ensure materials are relevant and tailored to their needs.Delivering a Predictable Pipeline-A B2B Revenue Ops Success Framework and Mat...
Delivering a Predictable Pipeline-A B2B Revenue Ops Success Framework and Mat...amber-javaid
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This document outlines a revenue operations success framework and maturity model to help companies deliver a predictable sales pipeline. It discusses how customer buying behavior has changed and the importance of understanding the customer journey. The framework includes elements like target market definition, sales cycle understanding, messaging, and metrics. It describes a three phase approach of reviewing current operations, designing an improved process, and deploying in an iterative way. The goal is to align sales and marketing functions and focus on continuous improvement.Delivering a Predictable Pipeline: B2B Revenue Ops Success Framework
Delivering a Predictable Pipeline: B2B Revenue Ops Success FrameworkHeinz Marketing Inc
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This document outlines a revenue operations success framework and maturity model to help companies deliver a predictable sales pipeline. It discusses how customer buying behavior has changed and the importance of understanding the customer journey. The framework includes elements like target market definition, sales cycle understanding, messaging, and metrics. It describes a three phase approach of reviewing current operations, designing an improved process, and deploying in an iterative way. The goal is to align sales and marketing functions and focus on continuous improvement.Measuring Customer Satisfaction (KL)
Measuring Customer Satisfaction (KL)moriano1000
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This two-day workshop focuses on measuring customer satisfaction and complaint handling. On day one, participants will learn how to design successful customer satisfaction surveys to understand customer needs, launch surveys, analyze results, and track key performance indicators. They will also create a strategic action plan based on customer insights. Day two focuses on complaint management, diagnosing drivers of loyalty and defection, and developing voice of customer programs. Participants will gain skills to increase customer satisfaction and retention through applying customer insights. The facilitator has extensive experience helping companies improve satisfaction scores and reduce churn through survey programs and strategic planning.
Pramita Choudhury - 20th Jan 2017
Pramita Choudhury - 20th Jan 2017Pramita Choudhury
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Pramita Choudhury is seeking opportunities in training and development or team management with reputable organizations. She has 9 years of experience in learning and development and human resources, specializing in designing and delivering training programs in areas like retail, customer service, and soft skills. Her experience includes conducting training needs assessments, developing customized training content, and ensuring training programs are effective in optimizing employee and organizational performance.A Path to Predictability at Scale - Sales Workshop for Foundation Capital
A Path to Predictability at Scale - Sales Workshop for Foundation CapitalJoanne Chen
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- how to assess product/market fit using the sales process
- how to design the first sales process and teach someone else to sell your product predictably
- how to move from qualitative sales to data-driven sales
- how to scale a sales org and use data to measure success
- a lot more!Sales Playbook Template
Sales Playbook TemplateDemand Metric
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An all-in-one playbook of information to help your sales reps sell your product/service in the most effective way.Customer journey mapping seminar
Customer journey mapping seminarMacInnis Marketing
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This document provides guidance to sales representatives on strategically guiding customers through the buying journey. It outlines 9 key stages: 1) building need, 2) discovery, 3) consideration, 4) decision, 5) purchase, 6) delivery, 7) usage, 8) retention, and 9) advocacy. For each stage, it provides example messaging, qualifying criteria, success metrics, sales tools, and instructions for updating the CRM with stage-specific details to help reps effectively engage customers and maximize deal conversion and renewal rates. The goal is to align marketing and sales processes to optimize the customer experience at each step of the buying cycle.Training In Workplace
Training In WorkplaceAngela Samuels
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The document outlines a training program for an auxiliary/production team member at X Company. The program aims to raise regional and national scores by providing accurate training to new coworkers. It involves an 8-day hands-on training over two weeks to teach order taking, quality checking, and machinery operation. The program will be evaluated through surveys and analyzing whether store ratings improve.Pr Firm Pitch To Marketing Firm
Pr Firm Pitch To Marketing FirmDrew Field
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ACME Marketing Consultants Inc. has proposed a new business proposal to achieve several objectives over the next year. The objectives include becoming a top 100 employer, developing a cross-selling culture, increasing client satisfaction, implementing IT functions to better support the business, becoming a top 25 marketing agency in the UK, enhancing their London and regional profiles, and winning industry awards in specific disciplines. The proposal outlines tactics for each objective involving employee feedback, training, client relationships, branding, PR campaigns, sponsorships, and targeting award applications. Results will be evaluated through honest client relationships and innovative cost structures tied to performance metrics.Sales Training
Sales Trainingkktv
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The document discusses planning, developing, and evaluating sales training programs. It provides details on:
1) Assessing training needs through interviews, surveys, and performance metrics to establish objectives and budget.
2) Determining appropriate training content, such as product knowledge, selling skills, and industry topics, and allocating time across these areas.
3) Delivering training through various methods like classroom, role plays, and on-the-job training.
4) Evaluating training impact through measuring reactions, learning, behavior changes, and business results.Bid & Proposal Management Training@ Dubai, Doha, S. Africa, Jakarta & Singapore
Bid & Proposal Management Training@ Dubai, Doha, S. Africa, Jakarta & SingaporeBid Proposal Management Skills
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Who made sale_presentation
- 1. Who Made The Sale?
- 2. Who made the sale? is a fun programme made up of 5 customer service investigations (CSIs) designed to discover who could have made a simulated sale.
- 3. Whoever made the sale Knew how to recognise customer needs Knew the ART of customer service Knew how to create rapport with customers Knew how to handle angry customers Knew how to work well in a team
- 4. How do we find out? Engage learners in a series of customer service investigations
- 5. Example of Customer Service Investigations W ho made the sale ! CSI 1: Who understood the customers needs? CSI 2 : Who made the customer feel most at ease? CSI 3 : Who was there when the customer needed help? CSI 4 : Who fixed things when the customer wasnt happy? CSI 5 : Who worked as a team to get the customers business? Evidence gathering activities to determine
- 6. Main Features Work integrated learning design Focus on activities not content Content comes from the work itself Builds on learners' existing knowledge and experience Minimal time spent away from workplace 油
- 7. What are the advantages? Learning relevant to job at hand Learners stay productive while they learn Does not rely on costly elearning systems
- 8. Focus on application Application of knowledge and skills reinforced through reminders, recognition and rewards. Reminders R eminders are built into the tasks and activities Email games and quizzes Recognition Best contributions added to Hall of Fame Rewards Points earned for proof of application Prize for person/ team Who Made The Sale
- 9. Who is it for? S ervice employees such as call centre agents, back office support staff and front line personnel.
- 10. How does it work? Designed to minimise time spent away from the workplace. 40 hours learning time spread over 10 weeks P articipants l earn while they work. Make use of existing knowledge and experience Only 20% time spent off the job 80% spent e ngaged in on-the-job activities L earners absorb new information and practice new skills in bite size chunks.
- 11. Draw on existing knowledge Email surveys and games, e.g., whats the best way to show respect to customers? Score results Post best suggestions Recognition in the Hall of Fame
- 12. Provide Additional Input Thirty ways to show respect to customers How To Remember Names and Faces When Customers Criticise Five ways to satisfy an Angry Customer
- 13. Assessment Ongoing assessment through: - facilitator/line manager observation - assessment of learning outcomes by assessor No exams or written tests Participants evaluate programme material and give feedback on suitability and relevance
- 14. Evaluation Pre-course evaluation Form Course EvaluationForm Practical Application Post-course
- 15. Recognition & Reward Points awarded for contributions Prizes for Best individuals who could have made the sale Best Team that could have made the sale