Will Lewis Resume rev 2
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William Z. Lewis is a motivated professional with over 10 years of experience in banking and customer service. He has held several roles at Bank of America including Operations Team Lead, Senior Customer Service Retention Account Specialist, and Customer Service Representative. He also has experience as the Manager of B&K Fly Gear Inc. Lewis is proficient in Microsoft Office and has a Bachelor's degree in Sports Management from High Point University along with experience serving as a Disbursing Clerk in the United States Navy.
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This document provides a summary of Sromona Rahut Balsavar's work experience and qualifications. She has over 9 years of experience in BPOs with a focus on mortgage processes, project management, and performance management. She is skilled in customer/vendor relationship management, negotiating cost savings, and analyzing and improving processes. Currently she is an Assistant Manager at Derive Management Solutions where she oversees staffing for clients and ensures service delivery and business expansion.Cv Genevieve Lee
Cv Genevieve Leegenlee_010305
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The document provides a summary of Genevieve Lee C. Andrin's resume. It outlines her contact information, over 4 years of experience in banking and customer service, education background including a degree in Journalism, and work history as a senior phone banker and faculty member. Her skills include report making, communication, Microsoft Office, and knowledge of call center systems.General Resume
General ResumeLennie Lundervold
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Lennie Lundervold has over 15 years of experience in sales management, operations leadership, human resources, and military service. She is currently a Dealer Account Manager at Salal Credit Union, where she has exceeded sales goals and helped launch new programs. Previously she held VP roles at LoanTek and PC Home Loans, growing sales and improving customer satisfaction at both companies. She has a proven track record of developing high-performing teams, implementing strategic initiatives, and driving results.Will Lewis Resume rev 2
- 1. William Z. Lewis Phone (336) 688-2842 3881 Tarrant Trace Circle High Point, NC 27265 willlewis197@gmail.com PROFESSIONAL SUMMARY I am a motivated professional with over 10 years in the Banking and Customer Service field. I maintain a strong commitment to quality customer service coupled with strong organizational skills, exceptional written and verbal communication skills, and attention to detail. I pride myself at building customer loyalty by effectively resolving problems and quickly fulfilling the needs of my consumers and constituents. PROFESSIONAL SKILLS  Analytical and problem solving skills  Policy coordination and procedural compliance management  Employee Training  Proficient in Microsoft Office  Detailed Oriented  Customer Service  Ability to perform tasks with accuracy  Leadership and organizational skills  Prioritization of assigned tasks  Excellent written and verbal communication skills.  Intermediate experience with NICE IEX Workforce Management EXPERIENCE Operations Team Lead, Insurance Service Group, Bank of America, Greensboro, NC March 2009 – September 2016  Handle various functions of the day-to-day operations.  Provide guidance to staff and handle complex problems for senior level management.  Handle escalated customer complaints and issues.  Responsible for identifying gaps in the department to ensure processes and procedures were intact.  Responsible for developing coaching strategies that improve overall call quality.  Provide daily reports to associates and management.  Assist with the daily EEU (Enterprise Estate Unit) process.  Assist with the daily Deceased Notification Research.  Responsible for facilitating weekly departmental training to associates and other managers.  Responsible for making sure our department stays appropriately staffed to ensure SLA’s are maintained.  Adjust associates work schedules and adjust any vacation, sick, and personal time usage. Sr. Customer Service Retention Account Specialist, Bank of America, Greensboro, NC March 2007 – March 2009  Responsible for providing excellent customer service which includes providing customers with detailed information about the Borrowers Protection Plan and Line Protection Plan.  Provide customers the benefits of the protection and encourage them to maintain the coverage on their mortgage or HELOC. Customer Service Representative I, Bank of America, Greensboro, NC January 2006- March 2007  Responsible for providing customers with excellent customer service in a high call volume environment.
- 2.  Lead team in deposit products and best practices. Manager, B&K Fly Gear Inc., High Point, NC 2000 - 2006  Worked directly with the business owner in maintaining the daily functions of the company which included daily sales.  Consulted with customers in person to determine the best cellular plan for wireless communications.  Implemented and developed marketing and sales strategies to meet and exceed the company’s goals. SUMMARY OF QUALIFICATIONS AND ACCOMPISHMENTS  Involved in 2 U.C.R.A. (Universal Change Risk Assessment) Projects  Assisted with Project Denali for Insurance Service Group  SOJT Training Coach for ISG New Hires  Assisted in implementation of Department-wide DM Portal  Assisted with the development and training of the New Hires  Experience with NICE software to monitor calls  Provide coaching and feedback to associates  Helped develop coaching strategies for Retention agents  Assisted with the interviewing process for the New Hire candidates  Host call monitoring sessions for Retention Team  Helped develop and manage the Retention Teams’ monthly contest  Consistently sharing best practices and coaching with teammates  Strong Debt Cancellation background EDUCATION  High Point University  Bachelor of Science in Sports Management  Minor of Study in Mass Media, May 2003 MILITARY SERVICE Disbursing Clerk, United States Navy, Norfolk, VA, 1993 - 1996  Responsible for payroll, travel allowances, reimbursements, and setting up allotments  Maintained military personnel financial records  Audit LES statements, and monetary management; tightly linking functions to achieve high levels of efficiency for the United States Navy. REFERENCES  Available upon request