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William P. Madison
2109 Brixworth Place NE Atlanta, GA 30319
Cell: (904)652-3119 | Email: wpaulmadison@gmail.com
COMPETENCIES:
 Proven ability to lead through influence
 Strategic planning and organization
 Efficiently multi-task and balance competing priorities
 Detail oriented with a high degree of accuracy
 Effective written and verbal communication and presentation skills
CAREER EXPERIENCE:
5/16-Present Wells Fargo Dealer Services Atlanta, GA
Collector III
 Contact customers to determine reason for payment on delinquency and obtain payment
commitment by placing outbound calls which are non-routine and require deviation from standard
screens,scripts, and procedures
 Negotiate repayment plans of delinquent accounts
 Manage and resolve assigned queue of accounts
 Compile statistical reports and special projects
7/15-2/16 TD Auto Finance Jacksonville, FL
AVP, Specialized Collections Manager
 Monitor, coach, and provide feedback on calls handled by specialists to ensure Quality Assurance
guidelines are met
 Manage departments that handle a specialized portfolio of accounts to include: Bankruptcy, fraud,
high risk skip, active military, deceased,and litigation accounts
 Assess and effectively manage all risks associated with collection practices and repossessions by
development and implementation of consistent controls in alignment with organization’s risk
appetite
 Enforce adherence to all company practices, policies, and procedures, with the objective of
preventing and minimizing losses through the proper management of accounts
 Supports business needs by managing system and process enhancements, project development
and management
 Regularly analyzes key performance indicators (KPIs) and perform ad-hoc analysis to provide
concise summaries and root-cause analysis of performance trends to senior management
 Discuss and review collections activity regularly with associates and management to ensure
consistent practices in accordance with all state and federal laws
 Maintain delinquency and charge-off levels to meet/exceed corporate plan
 Identify trends and forecast business unit delinquency and loss goals to achieve business
objectives

TeamManager- Pre Charge off 91+ Skip
 Interviewed, acquired, and on boarded high profile talent
 Continuously coached,drove, and developed team to achieve performance targets and deliver
extraordinary business results
 Recognized team members and create a positive work environment
 Ensured the team is motivated, monitored, and measured in line with company targets and
 performance standards
 Produced monthly reports on team performance for senior management
 Identified and implemented business efficiencies for streamlining processes
 Facilitated and led monthly meetings with business partners and external vendors
 Provided coaching and feedback to team for calls handled in alignment with Quality Assurance
scorecard
TeamLead- Post Charge off Strategy
 Collaborate, oversee,and manage external vendors and attorneys to resolve severely delinquent
accounts
 Prepare and deliver monthly reports to team and upper management
 Facilitate monthly meetings with external vendors and attorneys
 Communicate new implementations of company policies and processes to representatives
 Accept escalated calls from representatives with a focus on full account resolution
 Reconcile post charge-off losses and determine loss recoverability
11/12- 1/13 TD Auto Finance Jacksonville, FL
Centralized Repossession Specialist
 Manage compliance of repossession vendors and agents
 Follow up with customer’s regarding their intent on reinstating loans post repossession
 Facilitate the process of reinstating and redeeming customer accounts to alleviate company
 losses
 Maintain and oversee an assigned queue of accounts for contract reinstatement or redemption
Loss Mitigation Specialist I
 Initiate outgoing calls and answer incoming calls for delinquent accounts
 Manage an assigned queue of accounts
 Make analytical assessments of accounts and recommend repayment plans
Pre-Charge Off/ High Risk Collection Agent
 Evaluate pre charge off accounts for a resolution to prevent company losses
 Organize and manage third party investigative and recovery agents for retrieval of collateral
 Manage inbound calls from customers and answer inquiries relating to Bankruptcy
 Deploy collection techniques to resolve an assigned queue of high risk skip accounts from 90-120
days past due
EDUCATION:
Mar 2011 Florida State College ofJacksonville Jacksonville, FL
 Associate of Arts Degree

May 2003 Edward H. White High School Jacksonville, FL
 High School Diploma

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