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John Villaluz has over 15 years of experience in business management, project management, team leadership, account management, collections, and sales. He is currently a Team Lead at Ally Financial where he provides daily direction to employees, monitors performance, handles escalated issues, and makes process improvement recommendations. Previously he held roles as a Business Owner at Light House Outsourcing where he developed and led teams in various functions, and as a Mortgage Servicing Team Manager at Bank of America where he supervised loan workouts and ensured compliance. He seeks a new challenging position that utilizes his well-rounded skill set.
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William-Patterson-ResumeWilliam Patterson
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William Patterson has over 15 years of experience in mortgage servicing, real estate, legal, and management. He has specialized expertise in mortgage servicing, vendor management, regulatory compliance, and data analysis. At Wells Fargo, he developed strategies to improve attorney performance monitoring and facilitated meetings to gain approval and implementation of solutions. He also maintained legal and regulatory compliance, enhanced law firm audits, and executed strategic regulatory initiatives.General Resume
General ResumeLennie Lundervold
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Lennie Lundervold has over 15 years of experience in sales management, operations leadership, human resources, and military service. She is currently a Dealer Account Manager at Salal Credit Union, where she has exceeded sales goals and helped launch new programs. Previously she held VP roles at LoanTek and PC Home Loans, growing sales and improving customer satisfaction at both companies. She has a proven track record of developing high-performing teams, implementing strategic initiatives, and driving results.Resume Final
Resume FinalKhurram Raza
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The document provides a summary of Khurram Raza's professional experience, including over 10 years of experience in mortgage underwriting, risk management, and loss mitigation. He has underwriting authority of $1 million and aggregate authority of $3 million. Additionally, he has leadership experience in employee development, training, project management, and strategic planning.MICHAEL RANDLE RESUME
MICHAEL RANDLE RESUMEMichael Randle
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Michael Randle has over 15 years of experience in banking, loan servicing, operations, call center operations, credit analysis, risk management, budgeting, and forecasting. He has held several leadership roles managing teams and portfolios at JPMorgan Chase, Bank of America, and other financial institutions. Randle holds a Bachelor's degree in Business Administration and has additional real estate and engineering qualifications.TS MORTGAGE RESUME 2016
TS MORTGAGE RESUME 2016Tonya Shelby
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Tonya Shelby has over 20 years of experience in banking and mortgage servicing, holding various managerial roles. She currently works as a Senior Operations Analyst for JP Morgan Chase, where she is responsible for project management and analysis. Prior to this, she held positions as a Senior Business Analyst, Operations Support Manager, and Property Preservation Supervisor. Throughout her career, she has consistently delivered results, improved processes, and exceeded performance standards.Resume
ResumeGeorge Ngo
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George Ngo has over 25 years of experience in banking and financial management. He holds three postgraduate degrees and seeks a management position where he can utilize his leadership skills. Most recently, he worked as a licensed personal banker at SunTrust Bank where he received performance awards. He has extensive experience as a branch manager and regional operations manager at several banks in Florida.Johns Resume1
- 1. John Villaluz Phone: (904) 334-2920 E-mail: jivillaluz@yahoo.com 1767 Eagle Crest Drive Fleming Island, FL 32003 OBJECTIVE: To obtain a challenging position within a growing organization that utilizes my experience in developing business strategies, project managing, training, team management, account management, collections management and telesales. EXPERIENCE: Oct15 to Current Ally Financial Jacksonville, FL Team Lead Personal Property Tax, Sales Tax, License Plate Cancellations Providedaily direction and communication to employees to ensure administrativetasks and functions areperformed efficiently.Continuously monitor employees progress against performance and leadership expectations,providingongoingcoaching,development, training,and feedback culminatingin the delivery of written and verbal performance reviews. Maintain knowledge of policies and procedures in order to research/handle escalated/complex issues and to accurately respond to employees, dealers and customers inquiries. Monitor process volume and performance to identify unusual volumefluctuations, variances or deterioration;develop action plans to reverse negative trends. Develop subordinateunderstandingof drivers that influencevolume fluctuations and utilization rates and recognize deterioration that effect adherence to the process capacity plan. Monitor operational metrics,observetrends and make process improvement recommendations. Work in tandem with the Business Process Excellence(BPE) team on process improvement projects (collect& analyzedata). Find innovativesolutions to more complex or difficultissues with appropriateescalation to higher level staff. Understand and effectively educate team on all risksassociated with managed processes and implement controls to mitigate any and all risks wherenone currently exist. Jan 14 to June 15 Light House Outsourcing Fleming Island, FL BPO Business Owner BPO - Developed, trained and lead a group of teams which included o Data Entry o Process support o Underwriting o Quality Control o Customer support o Outbound sales Oversee the day-to-day operations of the business along with office and management duties Responsible for hiring, training, terminating and managing employees. Marketing, bookkeeping, payroll, and IT. Forecasted call volumes, daily file intake, and budget purposes.
- 2. April 12 to Jan 14 Bank of America - Jacksonville, FL Mortgage Servicing Team Manager II Retention Operations Quality Assurance Supports the Case Management Servicing Default function. Supervises appropriate curing actions that ensure compliance with Federal Laws and guidelines in order to minimize losses and legal concerns. Supervises the execution of transactions and responses to customer, investor,or 3rd party related inquires. First level of management, supervising day to day activities of a team of 2-20 Case Management associates. Requires the understanding and utilization of appropriate options for borrowers, such as Collections, Repayment plans,Special Forbearance, Modifications, Short Sales, and/or Foreclosure. Has an in-depth understanding of governing rules and regulations and the implication of processes on othergroups within the department and other divisions in the firm. Nov 10 to April 12 Bank of America - Jacksonville, FL Mortgage Servicing Team Manager I Foreclosure Review Managed a team of 10-15 loan workout associates work in a high volume, deadline or production driven environment Provided daily coaching and feedback to their associates. Conducted bi-weekly associate loan monitoring and account auditing. Compiled team and departmental performance related reports using Word and Excel. Participated in management meetings/conference calls. Conducted employment interviews. Scheduled and monitored team workflow. Sept 04 to Jan 10 North West Plumbing - Jacksonville, FL Plumbing Superintendent Managed Multiple new construction crews (all phases) Designed plumbing systems Managed Quality Control Held accountable for daily scheduling and payroll Liaison between sales and customer, often offered problem resolutions and recommendations to new products Investigated,determined, and resolved problems with plumbing systems Developed systems to increase efficiency and profits July 02 to June 04 Metris Co. - Jacksonville, FL Collections Supervisor Controlled delinquency and reduced credit loss through maximum account management, understanding accounts and offering suggestions to collections staff. Managed assigned workload on queue/ portfolio and exceed performance/ attendance guidelines. Determined and distribute call strategies. Held accountable for the efficient and effective operation of the collection unit. Implementing training on the center for business solutions call model and influencing behaviors deliver on Able t o get t o t he hear t of pr oblem s