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Social media platforms like Facebook, Twitter, and LinkedIn have experienced explosive growth and now play an important role in marketing for many businesses. Effective social media strategies involve engaging customers through conversations on these channels, listening to feedback, and participating in online communities to build relationships and influence purchasing decisions. It is also important to maintain a consistent presence across social networks and avoid one-time campaigns in order to keep customers engaged over the long term.
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- 1. Beyond the Buzz: What can Social Media do for your business? WISE Symposium April 8, 2010 Syracuse, NY
- 2. Explosive Growth Social media is growing exponentially, dubbed Web 2.0. Facebook: Over 400 million active users (Source: Facebook.com) Twitter: 22 million visitors in January in the US and 75 million worldwide. (Source: comScore and Compete) LinkedIn has over 60 million professionals in 150 industries in over 200 countries and is more of a pure-play business networking site. (Source: LinkedIn.com) Social media is your brand, live and in motion.
- 3. What role does Social Media play? Saddle up: still a new frontier, early in the game. Mindset: a new conversation. Part of the shift from marketing to versus engaging, listening, watching and understanding. Organic, live focus groups A cultural pulse -- the good and the bad A Razorfish study indicates that "social influencers," people active on social platforms, tend to hold the most sway during the consideration phase leading up to a purchase. (Close family and friends play by far the biggest roles at the initial awareness and final "action" stages relating to a purchase.)
- 4. The old vs. new marketing funnel No longer linear More influencers growing by the minute Customers are now bloggers and web savvy people who can create commentary about your product or service at any time. Whatever experience that you create (or dont create for your customers) can immediately be shared online. Both failures and home runs can be discussed, digested and easily shared.
- 5. Tearing Down the Walls Thats a clich辿d phrase, but Twitter really is about tearing down the artificial walls between customers and the individuals who work at companies. Morgan Johnston, JetBlues manager of corporate communications. Source: http://business.twitter.com/twitter101/case_jetblue Photo by Paul L. Baron
- 6. The New Way to Mourn and Commune Jackson dies, almost takes Internet with him June 26, 2009, CNN London Tigers Tales bad news for golfGood news for Net
- 7. Best Practices Engage in new channels where your customers already are. Be conversational from the start. Make social media part of the job, just like email. Share the love promote others. Synchronize content across channels. Emphasize quality, not just quantity.
- 8. Keep the Relationship Alive Don't neglect your fans once the connection has been made. The biggest mistake companies make with social media is that they slap it up and forget about it. Keep them engaged Spark conversation Share common interests Avoid being "spammy
- 9. Putting it in Context: Source: from Hubspot Survey Online spend 12% of total ad budgets, but projected to reach 21% by 2014. Source: Forrester Research Of all Social Media, blogging leads in sales generation. Source: Mediapost.com
- 10. LinkedIn
- 11. Snapshot A new member joins LinkedIn every second and half the members are outside the U.S. All aspects of business are represented from Fortune 500 to Small Businesses and Entrepreneurs. 60 million professionals in 150 industries in over 200 countries.
- 12. Building Business Mojo on LinkedIn The Power of your Profile. Make sure your profile represents you, your company and your personal brand well. Regularly update your status and let your network know if youre looking for something specific, i.e. looking to hire a summer intern also say something that is meaningful or interesting to your audience. Ask for recommendations and share the love by doing the same for others. Virally market tips, ideas, articles. Source: http://blog.linkedin.com/category/success-stories/
- 13. Building Business Mojo on LinkedIn Participate and Investigate Find and join groups in your industry. Participate in online discussions in groups that are important to your industry. Use LinkedIn answers to ask questions and get answers and tips from your network. Source vendors, partners, suppliers and new hires. Review competitors information. Check references on people you hire or do business with. Source: http://blog.linkedin.com/category/success-stories/
- 15. LinkedIn Applications Box.net Huddle Workspace My Travel Wordpress Company Buzz BlogLink 際際滷Share Polls Google Presentation Amazon Reading List
- 16. Facebook
- 17. Facebook & Social Sharing
- 18. Whos on Facebook Women are 56.2% of facebook population Women age 55 and over are fastest growing group Source: Mediapost.com
- 19. Facebook population breakdown Source: Mashable.com
- 21. Groups, Pages & Community Pages Short answer: Pages for Businesses and Groups for interests. Pages can only be created to represent a real public figure, artist, brand or organization, and may only be created by an official representative of that entity . Pages can be customized with rich media and interactive applications to engage Page visitors. Page admins dont have any limits to the number of members/fans they can send info to. Groups can be created by any user and about any topic, as a space for users to share their opinions and interest in that subject. Applications cant be added to groups. Groups are part of your personal Facebook experience. Group admins can send messages to up to 5000 members. New: Community pages: not official pages representing official entities. Facebooks goal to keep official pages in the hands of brand owners.
- 22. What pages are leading on Facebook? Source: Statistics.allfacebook.com
- 23. Network Solutions: Good example of Integration http://www.facebook.com/pages/Network-Solutions/190173166019 http://blog.networksolutions.com/2010/meet-our-facebook-small-business-people-of-the-week-for-012010/
- 24. Facebook stats relevant to businesses More than 5 billion pieces of content (web links, news stories, blog posts, notes, photo albums, etc.) shared each week More than 3.5 million events created each month More than 3 million active Pages on Facebook More than 1.5 million local businesses have active Page on Facebook More than 20 million people become fans of Pages each day Pages have created more than 5.3 billion fans
- 25. Using Facebook for Business Post business oriented updates on your wall Share articles and information relevant to your clients or prospects Post information about events (this then goes out to your network) Drive people to your web site re: more info regarding a specific event, new product or service Post discounts or special offers specifically for your facebook network Join network, industry and alumni groups related to your business
- 26. Use Facebook to target your audience Ad programs can target a specific geographic area and age Photographer targeted women ages 22-28 who listed their marital status as engaged in Minneapolis St. Paul Spent $300 in advertising that generated $60,000 in business over two years. (Source: NY times 11/12/2009 how to Market your Business with Facebook.)
- 27. Twitter
- 28. What is Twitter? Twitter is an instant messaging application that limits you to140 characters in length, with a culture that encourages people to spread news to friends in their own network. The Global Language monitor ranked Twitter as the top word of 2009. Twitter valuation at 1 billion. Both Google and Bing incorporate Twitter and other real-time feeds into search results. Source: vatornews blog
- 29. Twitter Demographics At the end of 2009: 30% under 25 20% 25-34 20% 35-54 15% 45-54 10% 55-64 5%: 65+
- 30. Connecting Twitter and Linked In Updates
- 31. Twitter and Linked In Accounts
- 32. http://localtweeps.com/ Also check out: tweetfind.com
- 33. Teusner Wines, boutique wine biz in Australia Eight Tips that You Can Do Too Followed @Starbucks, so he could see what the big guys were doing. Searched for wine-related terms (search.twitter.com) and began following people talking about the business. Use www.twilert.com to receive alerts about your company, your competitors or anything you want to watch. Began conversing with people hes following. Reached out to people talking about his wines. Focused on building trust versus pushing sales. Posted third-party reviews of his wine. Shared information about tastings and dinners featuring his wines. Results so far: more people coming to his winery for tours, and getting customer feedback on specific wines has been very valuable to how he thinks about his business. Additional benefit: no cost marketing while building relationships and seeing what customers respond to. Source: Twitter 101 http://business.twitter.com/twitter101
- 34. SoundBytes Kogi Korean BBQ Taco Truck in LA broadcasts the location of their truck on Twitter. They have 14,000 followers. They also used Twitter to solict new names for their trucks and design company t-shirts. Results: they also have lines outside their trucks. Bed & Breakfast in N.C.: Uses Twitter to expand his customer base beyond his town, and sets up searches on Tweetdeck and starts conversations with people talking about his town.
- 35. Small Business Twitter Apps to Explore
- 36. Small Business Twitterers to follow Adam Ostrow http://twitter.com/adamostrow Editor, Mashable J.K. Glei http://twitter.com/the99percent Editor of 99% blog about making ideas happen Tony Bacigalupo http://twitter.com/tonybgoode Mayor of New Work City, a coworking space in NYC Jon Stokes http://twitter.com/hannibalrex Editor of Ars Technica, a popular technology news site Anita Campbell http://twitter.com/smallbiztrends Editor and Founder of Small Business Trends For more: http://www.openforum.com/idea-hub/topics/money/article/80-small-business-twitterers-you-should-be-following-gregory-go
- 37. ChrisBrogan.com Twitter Tips from Brogan Have more than one twitterer at the company. People can quit. People take vacations. Its nice to have a variety. When promoting a blog post, ask a question or explain whats coming next, instead of just dumping a link. Ask questions. Twitter is GREAT for getting opinions. Follow interesting people. If you find someone who tweets interesting things, see who she follows, and follow her. Tweet about other peoples stuff. Again, doesnt directly impact your business, but makes us feel like youre not that guy. Promote your employees outside of work stories. Share links to cool stuff in your community and industry. Great blog posts on 50 Ideas on Using Twitter for Business http://www.chrisbrogan.com/50-ideas-on-using-twitter-for-business/
- 38. Social Media Policy A clear philosophy promoting use among employees with guidelines or something that is more private and separate from the company How are you defining social media and what do you want to achieve? Identifying employees as being part of your company Recommendations or referrals think through liability Dont reference clients, customers or partners Reiterate confidentiality polices in light of social media Disciplinary action Consult your attorney Source: http://blogs.techrepublic.com.com/10things/?p=875
- 39. Social Media Policy links http://mashable.com/2009/06/02/social-media-policy-musts/ http://socialmediagovernance.com/policies.php http://www.pr-squared.com/index.php/2009/07/corporate-social-media-policy-top-10-guidelines
- 40. Other Sites and Sources mediapost.com thesocialmediabible.com Mashable.com socialtimes.com thefuturebuzz.com dmwmedia.com web-strategist.com/blog http://twitter.pbworks.com/Trends-Apps http://twitter.pbworks.com/ Twittergrader.com Websitegrader.com http://blog.linkedin.com/category/success-stories/ social-media-optimization.com http://www.facebook.com/marketing www.insidefacebook.com
- 41. Thank you for having me! www.twitter.com/earlegurl www.linkedin.com/in/greenapple http://www.facebook.com/carey.earle [email_address] www.greenapplemarketing.com