Work Hx - 2016
- 1. JOHN CHRISTOPHER BOYKIN,MS 1 JOHN CHRISTOPHERBOYKIN, MS 5004 Chateau Loire Blvd. ~ Mandeville, LA 70448 ~ 985.377.3172 boykin.chris5@gmail.com Success-driven Senior Executive with 20+ years diverse and progressive experience providing leadership for corporate compliance and regulatory standards, leading physician practices and hospital services with positive track record of Increased serviceproductivity and positive physician metrics, Improving financial and operational metrics, implementing Top Talent Management, Reducing risk/product defects and Ensuring regulatory compliance, while Improving quality of care and patient satisfaction. Administrative and Operational Responsibilities & Accomplishments Operations: ? Administrative and Operational leadership of practices and hospital service line resources ? LEAN Facilitator/Trainer ? Practice / Physician Liaison: o Production Metrics o Contract Overview o Benefits ¨C Compliance o Culture development o Change Management o Communications ? Practice Alignment / Integration ? Process Standardization / Accountability ? Personnel, Vendor and Resource Accountability: o Top Talent Management o Utilization Efficiency - Accountability o Leadership Development Institute ? New Service Development and Implementation ? Cost Benefit Analysis ? Performa Projections ? Property Management ? Asset Procurement and Management ? Capital Equipment ¨C New Service Assessment ? Project Implementation and Management ? Practice/Physician Referral System: o Referral Liaison with referring physicians and physician practices o System ¡°On-boarding¡± o ¡°Lost¡± Referral assessment and reporting o Referral Capture (new referral resources and maintenance of existing resources) o Problem Solving ¨C patient access, communication, follow-up ? Communication: o Practice to Hospital (specialty providers) o Practice to Hospitalist group o Practice to Practice o Management to Practice/Physicians Finance Responsibilities: ? P&L accountability ? Accounts Receivable Management: o Charge capture, coding, batching, denials, missing charges, bad debt, AR days
- 2. JOHN CHRISTOPHER BOYKIN,MS 2 o Process review and consolidation of process between practices ? Billing System Liaison: o Timely charge capture to posting o Physician audits o Coding compliance o Committees: Denial Committee, Bad Debt Committee, AR Cycle Committee o Participant in quarterly ¡°billing personnel¡± training programs o Process review and continuous process improvement ? Implemented ¡°Up-front¡± Collections in Specialty Service Practices: o Co-pay o Deductible ? Budget / Production / Projections: o Direct responsibility for production section of budget o New Service/Provider Projections o Direct responsibility for capital expenditure budget projection o Accountable for maintaining a positive Actual-to-Budget variance in production and expense sections of the budget o Committees: Monthly Pre-Production, Production, AR Cycle o Expense reduction o Cost to Benefit review (new services, FTEs, process improvement, physician acquisition) o Accountability for AR cycle processes of each practice (specific to physician-level detail) Human Resources: ? Implemented ¡°Top Talent Management¡± / Leadership Development Initiative ? Management of FTE to Physician Ratio ¨C Budget Projection for FY 2014 ? Practice and personnel on-boarding in all acquired physician practices: o Transition to corporate process/procedure/compliance ? Placement ¨C evaluations ¨C training ? Manager skills assessment and training ? Training (all areas of process orientation of newly acquired practices) ? Placement ¨C evaluations ¨C training ? Compliance and Ethics Product/Process Improvement: ? Multiple Practice Consolidation projects ? Contracting ¨C Compliance ¨C Business Retention ? Standardization of processes and client management o Liaison with hospital and governance ? ¡°SWOT¡± analysis as requested ? Performa ¨C Strategic Planning ? Involved in design of service processes and procedures ? Designed quality control systems ? Physician and Personnel placement o certifications Summary of Project and Process Improvement Achievements: Employer Project Role Ochsner Implementation: The Cardiovascular Health Center Project Lead Ochsner Program Design / Implementation: Corporate Wellness Services Project Lead Ochsner Implementation: Metabolic Cart / Stress Echo services Project Team
- 3. JOHN CHRISTOPHER BOYKIN,MS 3 NOHS Implementation: Occupational Health Services Project Lead NOHS Implementation: Business Development Department Project Team NOHS Implementation: Walker Multi-Specialty Clinic Project Lead HCA Implementation: Mobile Cath Lab Services, post-Katrina Project Team HCA Rejuvenation: CV Service Line, post-Katrina Project Team HCA Implementation: Clinic Patient Flow Process - Lean Event Project Team HCA Implementation: Physician Referral Tracking product Project Lead HCA Implementation: Division Communication Product (Newsletter) Project Lead HCA Implementation: Practice Performance Analysis Tool Project Team HCA Implementation: New Orleans East MS Clinic Project Team BRGeneral Implementation: Practice Emergency Preparedness P&P Project Lead BRGeneral Implementation: Practice Communication Newsletter Project Lead BRGeneral Implementation: Physician Services Orientation Standards Project Team BRGeneral Overview: The Joint Commission 2013 Survey Project Team BRGeneral Implementation: AR Cycle Process Improvement Project Lead BRGeneral Implementation: Specialty Program Up-Front Collections Project Lead BRGeneral Implementation: Practice Consolidation - Bluebonnet Campus Project Lead BRGeneral Implementation: Practice Relocation - MidCity Campus Project Lead BRGeneral Implementation: Specialty Physician Coding Outsourcing Project Team BRGeneral Implementation: Primary Care Physician/Practice Acquisition Project Lead BRGeneral Implementation: General Surgeons Acquisition and start-up Project Team BRGeneral Implementation: General Surgeons - practice relocation Project Team BRGeneral Implementation: Orthopedic Practice - Radiology services Project Team EJGH Implementation: Legal Services contract review process LEAN Fac. EJGH Implementation: Cardiac Rehab facility renovation/expansion Project Lead EJGH Implementation: PI ¨C EKG to EMR time study ¨C process revision Project Lead EJGH Implementation: Echo with contrast procedure initiative Project Lead EJGH Overview: The Joint Commission Survey - 2015 Project Team EJGH Implementation: High Level Disinfectant process ¨C Echo Project Lead EJGH Stroke Committee Certification Team Project Team Compliance/Ethics/Regulatory Standards: ? Practice Compliance Lead ? Employee Orientation - Employee compliance with all educational standards ? Successful The Joint Commission, Safety, Fire Marshal, OSHA, DHH Surveys (out-patient practices) ? Created ¡°Practice Compliance¡± Newsletter Physician / Practice Acquisition and Start-Up: Physician / Practice Direct-Management (Employed):
- 4. JOHN CHRISTOPHER BOYKIN,MS 4 Specialty Physicians Extenders Practices Primary Care / Internal Medicine 25 2 10 General Surgery 8 3 Orthopedic Surgery 2 1 1 Neurosurgery 1 2 1 Neurology 1 1 Endocrinology 2 1 Occupational Health 1 1 Pulmonary 2 1 Cardiology* 20+ 1 1 Radiology ¨C Interventional 1 Cath Lab *Cardiology(Interventional & Non-Interventional) ¨C Medical Students included Summary (Employed): Physician Specialty Physicians Practices General Surgery 5 Primary Care 8 4 Multi-Specialty 1 Responsibilities in Acquisition and Start-Up Processes: Physician/Practice ¡°On-Boarding¡± Committee Web-based Acquisition Physician Contract Committee Credentialing, Privileges, Enrollment, Compliance Pre-employment liaison Training: Coding, EMR, AR Cycle, WRVUs Physician Budget & Finance projections Support personnel John Christopher Boykin Boykin.chris5@gmail.com 985-377-3172 (Mobile)